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Technical Support Lead Jobs in Florida (NOW HIRING)

Technical Support Specialist

Bradenton, FL ยท On-site

$75K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Specialist Location: Bradenton, FL Base Salary Rate: $75,659.00 to $89,010.00 Job ... The Product Lead will interface with the Engineering team providing feedback on Quality issues ...

Technical Support Manager

Heathrow, FL ยท On-site

  • Medical

  • Life

  • Retirement

  • PTO

HOW YOU'LL SPEND YOUR TIME HERE - Lead the TSDI organization for the Data Protect, NetBackup, and ... technical support experience and create competitive advantage - Coach, mentor, and develop ...

Technical Support Supervisor Miami - must be onsite 5 days/week Summary The Tech Support Supervisor ... Acts as senior lead on the ground for customer escalations & resolutions during & outside working ...

Technical Support Supervisor Miami - must be onsite 5 days/week Summary The Tech Support Supervisor ... Acts as senior lead on the ground for customer escalations & resolutions during & outside working ...

Technical Support Advanced Specialist

Lake Mary, FL ยท Hybrid

$28 - $32/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

FARO CREAFORM is seeking a Technical Support Specialist Tier 3 who performs duties to provide ... Take lead on escalated customer related issues or small projects derived from that cases * Actively ...

Technical Support Advanced Specialist

Lake Mary, FL ยท On-site

$28 - $32/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

FARO CREAFORM is seeking a Technical Support Specialist Tier 3 who performs duties to provide ... Take lead on escalated customer related issues or small projects derived from that cases * Actively ...

Senior Technical Support Engineer

Orlando, FL ยท On-site

  • Medical

  • Retirement

... will lead to your success: * Bachelor's degree in Information Technology, Computer Science, or a ... facing technical support or similar roles * Experience working with ServiceNow platform and ...

Senior Technical Support Engineer

Orlando, FL ยท On-site +1

  • Medical

  • Retirement

... will lead to your success: * Bachelor's degree in Information Technology, Computer Science, or a ... facing technical support or similar roles * Experience working with ServiceNow platform and ...

... will lead to your success: * Bachelor's degree in Information Technology, Computer Science, or a ... facing technical support or similar roles * Experience working with ServiceNow platform and ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

Generator Technical Support Manager

Pine Hills, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to ...

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Showing results 1-20

Technical Support Lead information

See Florida salary details

$22.4K

$116.8K

$153.9K

How much do technical support lead jobs pay per year?

As of Aug 13, 2026, the average yearly pay for technical support lead in Florida is $116,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,700.00 and $153,200.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

How does a technical support lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What are the key skills and qualifications needed to thrive as a technical support lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What is a technical support lead?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
What are popular job titles related to Technical Support Lead jobs in Florida? For Technical Support Lead jobs in Florida, the most frequently searched job titles are:
Infographic showing various Technical Support Lead job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $116,838 per year, or $56.2 per hour.

L2/L3 Support Lead (Java, Springboot, Microservices) - Fort Myers, Florida - W2 Contract

Rootshell Enterprise Technologies, Inc.

Fort Myers, FL โ€ข On-site

Other

Re-posted 11 days ago


Job description

L2/L3 Support Lead (Java, Springboot, Microservices) - Fort Myers, Florida
Job Title: L2/L3 Support Lead (Java, Springboot, Microservices)
Location: Fort Myers, Florida
Employment Type: W2 Contract
Candidate should be ready to work from client location Fort Myers, Florida
Position Overview: The L2/L3 Support Lead will be responsible for providing advanced technical support for our eCommerce platforms. This role requires a strong background in Java Springboot, Microservices, NodeJs, GraphQL, NextJs, and ReactJS. The ideal candidate will have extensive experience in the eCommerce domain and possess excellent communication skills to effectively interact with clients.
Key Responsibilities:
โ€ข Lead and manage the L2/L3 support team to ensure timely resolution of technical issues.
โ€ข Provide advanced technical support for eCommerce platforms, including troubleshooting and resolving complex issues.
โ€ข Collaborate with development teams to identify and resolve software defects and performance issues.
โ€ข Monitor system performance and implement optimizations to ensure high availability and reliability.
โ€ข Develop and maintain support documentation, including knowledge base articles and troubleshooting guides.
โ€ข Communicate effectively with clients to understand their needs and provide timely updates on issue resolution.
โ€ข Conduct root cause analysis and implement preventive measures to avoid recurring issues.
โ€ข Participate in on-call support rotation to provide 24/7 support coverage.