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Technical Support Lead Jobs in Florida (NOW HIRING)

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide ...

Pyramid Consulting, Inc.

PLM Support Lead

Orlando, FL · On-site

$50 - $55/hr

Immediate need for a talented PLM Support Lead . This is a 12+ months contract opportunity with ... Technical Knowledge of Retail PLM application (FlexPLM/Centric/Bamboo Rose/ DeSL etc.) Our client ...

Ametek

Technical Support Advanced Specialist

Lake Mary, FL · On-site

$28 - $32/hr

FARO CREAFORM is seeking a Technical Support Specialist Tier 3 who performs duties to provide ... Take lead on escalated customer related issues or small projects derived from that cases * Actively ...

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All JobsTechnical Support Lead JobsTechnical Support Lead Jobs in Florida

Technical Support Lead information

See Florida salary details

$22.4K

$116.8K

$153.9K

How much do technical support lead jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical support lead in Florida is $116,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,700.00 and $153,200.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

How does a technical support lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What are the key skills and qualifications needed to thrive as a technical support lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What is a technical support lead?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
What are popular job titles related to Technical Support Lead jobs in Florida? For Technical Support Lead jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Support Lead jobs in Florida look for? The top searched job categories for Technical Support Lead jobs in Florida are:
Technical Support Lead jobs near you
Infographic showing various Technical Support Lead job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $116,838 per year, or $56.2 per hour.

Technical Support Lead

Kavaliro

Jacksonville, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide mentorship, and ensure best practices are consistently followed. This role acts as the primary subject-matter expert for the client's products and processes, offering direction on troubleshooting and serving as a key escalation point for complex technical issues and customer concerns.
Supervisory Responsibilities
• No direct supervisory responsibilities
Key Responsibilities
• Resolve complex and escalated service tickets with a focus on timely, high-quality outcomes
• Act as a liaison between technical analysts and leadership to ensure clear communication and alignment
• Support team development through call monitoring, coaching, and constructive feedback
• Partner with clients to identify, assess, and resolve technical challenges
• Analyze user requirements and recommend or implement system improvements
• Configure and support Broad POS and changes within assigned support scope
• Maintain a strong working knowledge of supported systems, applications, and security practices
• Contribute to and maintain internal knowledge base documentation with management approval
• Monitor and respond to email and site chat inquiries, while training team members on these channels
• Troubleshoot RMA-related issues, coordinating escalations to technicians for device repairs
• Recommend system upgrades, repairs, application enhancements, and equipment testing as approved
• Assist with onboarding new analysts and identify ongoing training needs for existing team members
Required Skills and Abilities
• Strong verbal and written communication skills in English
• Customer-focused mindset with a commitment to professional service delivery
• Self-starter who is adaptable and proactive in a fast-paced environment
• Proven ability to diagnose and resolve technical issues efficiently
• Advanced understanding of computer systems and server hardware
• Detail-oriented, dependable, and highly motivated
• Strong interpersonal and active listening skills
• Ability to motivate, influence, and lead by example
Education and Experience
• Bachelor's degree in Computer Services or a related field preferred
• Minimum of three years of experience in a Tier 2 technical support role
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job Requirements
On-Site
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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