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Technical Support Manager Jobs in Florida (NOW HIRING)

Cohesity

Technical Support Manager

Lake Mary, FL · On-site

$112K - $140K/yr

Technical Support And Digital Innovation Leader Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect ...

Cohesity

Technical Support Manager

Mid Florida, FL · On-site

... Manage multiple teams of individual contributors across functional and technical customer support - Drive operational excellence and continuous improvement across the organization - Partner with ...

Cohesity

Technical Support Manager

Heathrow, FL · On-site

... Manage multiple teams of individual contributors across functional and technical customer support - Drive operational excellence and continuous improvement across the organization - Partner with ...

Tranzeal, Inc.

Technical Support

Orlando, FL · On-site

Position Overview: · We are looking for an experienced Support Engineer with a passion for excellence. · The Technical Support Engineer will be responsible for managing and resolving challenging ...

5TH HQ LLC

Technical Support

Miami, FL · On-site

$38K - $40K/yr

Summary/Overview: We are seeking a skilled Mechanical Technician to manage the installation ... Provide technical support and promptly resolve customer issues in a professional manner. * Maintain ...

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Technical Support Manager information

See Florida salary details

$22K

$64.2K

$110.2K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Florida is $64,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Florida?

The most popular types of Technical Support jobs in Florida are:

What are popular job titles related to Technical Support Manager jobs in Florida?

For Technical Support Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Florida look for?

The top searched job categories for Technical Support Manager jobs in Florida are:

What cities in Florida are hiring for Technical Support Manager jobs?

Cities in Florida with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,202 per year, or $30.9 per hour.

Technical Support Manager

Achieva Credit Union

Dunedin, FL

Full-time

Posted 12 days ago

Job description

️ Lead the Team That Keeps Achieva Connected

As our Technical Support Manager, you'll lead the team responsible for delivering exceptional technology support across Achieva Credit Union. You'll coach and develop talent, drive service excellence, and help ensure employees have the tools and support they need to succeed.

Lead amp; develop a high-performing team
Drive continuous improvement amp; operational excellence
Partner across the organization to solve challenges
Join a 14-time Top Workplace

Lead the team. Elevate the support. Make an impact.

Position Summary:
The Technical Support Manager provides strategic and operational leadership for the Technical Support team, ensuring exceptional technology support for employees across the credit union. This role oversees service desk operations, endpoint management, asset lifecycle management, major incident response, and field support while driving service excellence and continuous improvement.
The Technical Support Manager leads a team of technical professionals, establishes service standards, monitors performance metrics, and manages vendor relationships to ensure high levels of customer satisfaction. Working closely with IT leadership and business partners, this role aligns technology support services with organizational goals, oversees KPI and SLA performance, supports budget and business continuity efforts, and drives long-term planning for technology support operations.
Key Responsibilities:
Leadership amp; Team Development
  • Lead, coach, mentor and develop Technical Support team members.
  • Establish performance expectations, goals and development plans.
  • Conduct regular one-on-one meetings, performance reviews and career development discussions.
  • Foster a culture of accountability, service excellence, collaboration and continuous learning.
  • Participate in workforce planning, hiring, onboarding and succession planning activities.
IT Service Management amp; Support Operations
  • Direct daily service desk and field support operations to ensure timely resolution of incidents and service requests.
  • Monitor service levels, ticket queues, response times, and resolution metrics.
  • Drive adoption and continuous improvement of IT service management processes.
  • Manage escalation procedures and provide leadership during major incidents.
  • Ensure effective coordination between Technical Support and other Technology teams.
End User Experience amp; Technology Services
  • Champion a positive end-user experience across all technology interactions.
  • Evaluate support trends and identify opportunities to improve user satisfaction and operational efficiency.
  • Oversee employee technology provisioning, onboarding, offboarding, and lifecycle management processes.
  • Support hybrid workforce initiatives and workplace technology solutions.
Asset amp; End Point Management
  • Oversee procurement, deployment, maintenance, inventory, and disposal of technology assets.
  • Ensure accurate asset tracking and compliance with organizational policies.
  • Partner with Accounting, Facilities, Security, and Procurement teams on asset lifecycle management.
  • Manage endpoint standards and technology refresh programs.
Vendor amp; Business Relationship Management
  • Develop and maintain productive relationships with technology vendors and service providers.
  • Evaluate vendor performance and negotiate improvements in service delivery.
  • Manage contracts and support agreements related to end-user technology and branch infrastructure.
  • Collaborate with business stakeholders to understand operational needs and technology requirements.
Continuous Improvement amp; Technology Strategy
  • Identify opportunities to automate support processes and improve service delivery.
  • Utilize reporting and analytics to drive operational decision-making.
  • Lead projects involving endpoint technologies, collaboration tools, audiovisual systems, and workplace technology.
  • Recommend technology improvements that enhance productivity, security, and user experience.
Security, Compliance amp; Risk Management
  • Ensure compliance with organizational security policies and regulatory requirements.
  • Support identity and access management controls.
  • Participate in change management, disaster recovery planning, and business continuity initiatives.
  • Assist with audits and regulatory examinations as required.
Organizational Engagement
  • Represent the credit union with professionalism and courtesy in all interactions.
  • Participate in annual training or as required by BSA and the Privacy Act.
  • Perform other essential functions as needed or assigned.
  • Travel will be required on occasion to various locations.
  • Work flexible hours that may include before or after hours, weekends or holidays. Participate in on-call support rotations and be available during critical incidents and executive escalations.
Requirements:
Education and Experience
  • Bachelor’s degree in information technology, computer science, business administration or related field preferred; equivalent combination of education and experience may be considered
  • 8+ years of progressive leadership experience in technical support, IT service management, or a related field.
  • 5+ years of people management experience preferred.
  • Demonstrated experience leading technical support or service desk operations in a multi-location environment.
  • Experience supporting distributed and remote workforce environment
Certifications
  • ITIL Foundation of higher.
  • CompTIA A+.
  • Microsoft certifications.
  • Project management certification.
  • Must have a valid Florida driver’s license and pass a background check.
Skills and Attributes
  • Strong understanding of IT service management practices, including ticketing systems, escalation management, SLAs, knowledge management, and continuous improvement.
  • Familiarity with ITIL frameworks, process automation, asset management, vendor management, and service delivery best practices.
  • Demonstrated ability to manage and coordinate projects.
  • Experience preparing executive reports, dashboards, KPIs, business cases, and operational recommendations.
  • Strong understanding of business continuity, disaster recovery, physical security, cybersecurity coordination, and operational risk management.
  • Excellent leadership, mentorship, communication, coaching, problem-solving, and strategic planning skills.
Physical Demands amp; Work Environment:
Achieva Credit Union is committed to providing equal employment opportunities to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
This role operates in a flexible environment and may include hybrid work and time at the Achieva Corporate office. This position requires regular travel to branch locations for facilities inspections, technology audits, staff training and operational oversight. The role routinely uses standard office equipment such as computers, phones, and virtual meeting platforms. The employee must be able to remain in a stationary position for extended periods and communicate effectively via phone, video, and electronic messaging. The position may require extended periods of sitting or standing and occasional lifting of up to 25 pounds. Occasional travel to company offices or events may be required.
EEO Statement:
Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, qualified individual with a disability, or other protected status. Achieva participates in E-Verify.

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