ZipRecruiter

Log In

1

Technical Support Manager Jobs in Florida (NOW HIRING)

Tranzeal, Inc.

Technical Support

Orlando, FL · On-site

Position Overview: · We are looking for an experienced Support Engineer with a passion for excellence. · The Technical Support Engineer will be responsible for managing and resolving challenging ...

5TH HQ LLC

Technical Support

Miami, FL · On-site

$38K - $40K/yr

Summary/Overview: We are seeking a skilled Mechanical Technician to manage the installation ... Provide technical support and promptly resolve customer issues in a professional manner. * Maintain ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment technology company that builds the tools businesses rely on to accept payments, manage operations, and ...

Payzli

Technical Support

Tampa, FL

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company that builds the tools businesses rely on to accept payments, manage operations, and grow. From our ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Florida

Technical Support Manager information

See Florida salary details

$22K

$64.2K

$110.2K

How much do technical support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support manager in Florida is $64,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $77,700.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Florida? The most popular types of Technical Support jobs in Florida are:
What are popular job titles related to Technical Support Manager jobs in Florida? For Technical Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Florida look for? The top searched job categories for Technical Support Manager jobs in Florida are:
What cities in Florida are hiring for Technical Support Manager jobs? Cities in Florida with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,202 per year, or $30.9 per hour.
Senior Technical Support Manager

Senior Technical Support Manager

PGA TOUR

Ponte Vedra Beach, FL

$108K - $149K/yr

Full-time

Posted 16 days ago

PGA Tour rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Best Players Need the Best People.

The Senior Technical Support Manager is responsible for leading the Technical Support Engineering team (GTE) to provide engineering support for network connectivity, Operating Systems / server / cloud resources, application issues, review application / system logs to diagnose, determine and solve problems. This position is also responsible for monitoring, alerting and creation of dashboards. This leadership role manages the operations of the technical support operations team and works to create strategic areas of improvement for the team as they support the daily operations to extract data from golf courses throughout the PGA TOUR and affiliated ecosystems. In addition to managing the team, this position serves as a liaison to the Data Center Technology Group (DTG) , developers and product Owners for supported systems.

QUALIFICATIONS

  • Bachelor's degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience

  • 7+ years Information Systems experience

  • 7+ years Windows / Linux Server Administration experience preferred

  • Demonstrated leadership skills managing a group of technically oriented personnel

  • Strong knowledge in scripting in PowerShell, Python and bash

  • Strong knowledge of Splunk for dashboarding

  • Certificates: AWS Certified Developer - Associate and AWS Certified Solutions Architect - Associate Must be able to multitask and have strong organizational skills

  • Ability to work effectively as an individual, but also in a team environment

  • Must have working experience with system repair, engineering tasks, and other troubleshooting activities

  • Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred.

RESPONSIBILITIES/DUTIES

  • As a member of the Golf Technology team, responsible for the growth, support, and evolution of the PGA TOUR's ShotLink production.

  • Responsible for maximizing ShotLink system uptime.

  • Responsible for scripting and configuring monitoring of the ShotLink systems.

  • Responsible for ShotLink Dashboards

  • Responsible for software deployment automation

  • Provide second level support to GTE Technicians for network connectivity, system and application problems

  • Actively monitor Help Desk tickets to communicate and resolve problems to affected parties

  • Responsible for installing, configuring, and troubleshooting ShotLink applications

  • Manage and deploy standardized platforms

  • Properly follow operational procedures and make recommendations for process improvement

  • Responsible for all data circuits

  • Act as point of interface with third parties

  • On call responsibilities for ShotLink system

  • Effectively manage staff gaining their trust and taking active steps to further their development

  • Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives.

  • Manage indirect reports in roles remote and traveling roles that have both daily operational as well as technical development roles. Demonstrated ability to lead large groups without direct reporting responsibly.

  • Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication.

  • Special projects or other duties as assigned.

What PGA Tour employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply