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Technical Support Manager Jobs in Miami, FL (NOW HIRING)

5TH HQ LLC

Technical Support

Miami, FL · On-site

$38K - $40K/yr

Summary/Overview: We are seeking a skilled Mechanical Technician to manage the installation ... Provide technical support and promptly resolve customer issues in a professional manner. * Maintain ...

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of the operation and functionality of Fuel Management Systems (FMS). * Previous experience in technical support, product service, warranty administration, or related technical fields.

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have ... The Technical Support Engineer delivers accurate and timely technical support, guidance, and ...

Carnival Corporation

Engineer Sr, Technical Support

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides advanced technical support to the Manager, Diesel Engine, for planned and unplanned maintenance activities. Serve as a technical escalation point for diesel engine performance issues, SFOC ...

Holland America Group

Engineer Sr, Technical Support

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides advanced technical support to the Manager, Diesel Engine, for planned and unplanned maintenance activities. Serve as a technical escalation point for diesel engine performance issues, SFOC ...

Steer

Technical Support Specialist - Remote

Miami, FL · On-site +1

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

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Technical Support Manager information

See Miami, FL salary details

$28.2K

$82.2K

$141.1K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Miami, FL is $82,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $99,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Miami, FL?

The most popular types of Technical Support jobs in Miami, FL are:

What are popular job titles related to Technical Support Manager jobs in Miami, FL?

For Technical Support Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Miami, FL look for?

The top searched job categories for Technical Support Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Technical Support Manager jobs?

Cities near Miami, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,171 per year, or $39.5 per hour.

Technical Support

5TH HQ LLC

Miami, FL • On-site

$38K - $40K/yr

Full-time

Re-posted yesterday

Job description

Summary/Overview:

We are seeking a skilled Mechanical Technician to manage the installation, maintenance, and repair of industrial juicer machines used in restaurants, bars, and hotels. This role is specifically focused on mechanical and industrial equipment, not on computer or IT systems. The ideal candidate will have hands-on experience with industrial machinery, a strong mechanical aptitude, and the ability to provide exceptional customer service.

Responsibilities:

  • Install, set up, and calibrate industrial juicer machines at various locations, including restaurants, bars, and hotels.
  • Perform regular maintenance and troubleshooting to ensure optimal performance and reliability of juicer machines.
  • Diagnose and repair issues related to the mechanical and electrical components of juicer machines.
  • Provide technical support and promptly resolve customer issues in a professional manner.
  • Maintain accurate records of service activities, parts used, and equipment status.
  • Ensure compliance with safety regulations and company policies during all service activities.

Required Skills:

  • High school diploma or equivalent; technical certification or training in industrial equipment is preferred.
  • Proven experience with industrial juicer machines or similar industrial/mechanical equipment.
  • Strong mechanical and electrical troubleshooting skills, particularly with industrial machinery.
  • Excellent problem-solving abilities and attention to detail.
  • Effective communication skills and a strong customer service orientation.
  • Ability to work independently and manage time efficiently.

Physical Requirements:

  • Ability to lift and move heavy equipment (up to 75 lbs).
  • Capability to stand, bend, and stretch for extended periods during service activities.
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About 5th HQ

Sourced by ZipRecruiter

We are a boutique Staffing & Recruiting agency that provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services.

Industry

Recruiting and staffing services

Headquarters location

Plantation, FL, US

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