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Technical Support Manager Jobs in Stuart, FL (NOW HIRING)

Hanwha Power

End User Support Specialist

Jupiter, FL · On-site

The role includes providing technical support, managing IT systems, and ensuring exceptional customer service to clients. Responsibilities : • Knowledge, operational proficiency and troubleshooting ...

Xylem

Technical Sales Engineer/Specialist

Jupiter, FL

  • Medical

  • Dental

  • Vision

In this role, the incumbent will work closely with sales, customer support, and project management ... TECHNICAL SKILLS : Basic knowledge of required systems and products including creating and ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · Remote

$58.25 - $77.50/hr

  • PTO

Provide advanced technical support for VIP customers and customers with complex hosting-related ... Experience supporting managed WordPress hosting platforms. * Experience handling VIP customers or ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · On-site +1

$55.75 - $74/hr

  • PTO

Provide advanced technical support for VIP customers and customers with complex hosting-related ... Experience supporting managed WordPress hosting platforms. * Experience handling VIP customers or ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · Remote

$55.75 - $74/hr

  • PTO

Provide advanced technical support for VIP customers and customers with complex hosting-related ... Experience supporting managed WordPress hosting platforms. * Experience handling VIP customers or ...

CONCORD MGMT

HVAC Support Technician

Port Saint Lucie, FL · On-site

$20 - $23/hr

  • Retirement

  • PTO

... management experience across affordable and market-rate multifamily communities throughout Florida ... Provides HVAC technical support to Concord sites including performing HVAC repairs on R-22 and R ...

ConcordRENTS

HVAC Support Technician

Port Saint Lucie, FL · On-site

$20 - $23/hr

  • Retirement

  • PTO

... management experience across affordable and market-rate multifamily communities throughout Florida ... Provides HVAC technical support to Concord sites including performing HVAC repairs on R-22 and R ...

Vets Hired

ASSISTANT PROJECT MANAGER

Fort Pierce, FL · On-site

Assistant Project Manager Job Summary Responsible for supporting the management and delivery of ... Provide technical support related to engineering and maintenance activities. * Conduct data ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Stuart, FL

Technical Support Manager information

See Stuart, FL salary details

$26K

$75.8K

$130.2K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Stuart, FL is $75,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $91,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are popular job titles related to Technical Support Manager jobs in Stuart, FL?

For Technical Support Manager jobs in Stuart, FL, the most frequently searched job titles are:

What cities near Stuart, FL are hiring for Technical Support Manager jobs?

Cities near Stuart, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Stuart, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,836 per year, or $36.5 per hour.

Shift Lead Supervisor - WordPress Support

Rocket.net

Jupiter, FL • On-site, Remote

Full-time

PTO

Posted 12 days ago

Job description

Description
Rocket.net is looking for a Shift Lead Supervisor to help lead our world-class WordPress Support team. This is a hands-on leadership role that combines technical support with team supervision and operational excellence.
As a Shift Lead Supervisor, you will continue providing expert technical assistance to customers while serving as the primary point of contact for your shift. You'll help coach and mentor Support Engineers, ensure service levels are met, oversee daily operations, and work closely with Support Management to maintain the exceptional customer experience Rocket.net is known for.
The ideal candidate is an experienced WordPress professional with strong technical skills, excellent communication abilities, and a passion for developing people and improving processes.
Responsibilities
Customer Support
  • Provide advanced technical support through Live Chat, support tickets, and Slack.
  • Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues.
  • Take ownership of customer escalations and ensure timely, high-quality resolutions.
  • Assist customers with WordPress migrations, DNS configuration, dashboard requests, and account-related inquiries.
  • Handle basic account, billing, and dashboard-related requests, including adding storage space, creating or expanding site containers, increasing bandwidth limits, and assisting customers with common account management tasks.
  • Deliver an exceptional customer experience with every interaction.
Team Leadership
  • Act as the Shift Lead for the assigned support team, ensuring smooth day-to-day operations.
  • Monitor support queues and workloads to ensure timely responses and balanced ticket distribution.
  • Provide guidance, coaching, and technical mentorship to Support Engineers during your shift.
  • Assist team members with troubleshooting difficult customer issues and technical escalations.
  • Ensure Standard Operating Procedures (SOPs) are consistently followed.
  • Help onboard and train new Support Engineers.
  • Foster a collaborative, positive, and customer-focused team environment.
Operations & Management
  • Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
  • Report directly to the Support Manager, providing regular updates on shift performance, operational issues, customer escalations, and team concerns.
  • Oversee the health of Rocket.net's hosting infrastructure during assigned shifts by monitoring server status, service health, and platform alerts.
  • Identify, investigate, and coordinate responses to infrastructure incidents, escalating issues to Engineering, Systems, or the appropriate internal teams when necessary.
  • Monitor support metrics, response times, customer satisfaction, and operational efficiency to ensure service level objectives are consistently met.
  • Ensure support queues are properly managed and staffed throughout the shift.
  • Identify trends, recurring issues, and opportunities to improve support processes and customer experience.
  • Contribute to the development and maintenance of internal documentation, SOPs, and knowledge base articles.
  • Communicate important operational updates, incidents, and shift handoffs to management and cross-functional teams.
  • Serve as the primary operational lead during assigned shifts, making informed decisions to maintain platform stability and deliver exceptional customer support.
  • Enforce company policies, support procedures, and operational standards, ensuring team members consistently follow established guidelines and best practices.
  • Promote accountability by addressing policy violations, reinforcing expectations, and escalating performance or compliance concerns to the Support Manager when appropriate.

Requirements
  • 4+ years of WordPress support experience.
  • Previous experience leading, mentoring, or supervising a technical support team is highly preferred.
  • Excellent written and verbal communication skills (English).
  • Strong troubleshooting skills across WordPress, web hosting, DNS, caching, and Linux environments.
  • Experience with Live Chat and helpdesk platforms.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.).
  • Knowledge of Linux command line (SSH) including WP-CLI.
  • Extensive experience troubleshooting WordPress.
  • Experience with Page Builders and caching plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience optimizing WordPress websites is a plus.
  • Experience with PHP and custom WordPress development is a plus.
  • Knowledge of Redis, CDN, WAF, and page caching is a plus.
  • Strong organizational, coaching, and decision-making skills.
  • Ability to prioritize multiple tasks and remain calm in a fast-paced environment.

Benefits
So what are the advantages of working with a pretty amazing tech company?
  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!
Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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