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Technical Support Manager Jobs in Florida (NOW HIRING)

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have ... The Technical Support Engineer delivers accurate and timely technical support, guidance, and ...

OW Investors LLC

Technical Support Engineer

Ocala, FL

Description Technical Support Engineer Job Details Job Type Full-time Description Position Summary ... Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer ...

Mosaic Health

Specialist, Technical Support

Tampa, FL · On-site

$24.20 - $36.30/hr

Summary This position will report directly to the IT Operations Manager and will be responsible for ... The Technical Support Specialist will apply proven problem solving, customer service, and ...

New

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer ...

Control Southern

Be Seen First

Technical Support Specialist II

Jacksonville, FL · On-site

Job Summary The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for ... management, server infrastructure, and network operations. Core Responsibilities Advanced Technical ...

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Technical Support Manager information

See Florida salary details

$22K

$64.2K

$110.2K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Florida is $64,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Florida?

The most popular types of Technical Support jobs in Florida are:

What are popular job titles related to Technical Support Manager jobs in Florida?

For Technical Support Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Florida look for?

The top searched job categories for Technical Support Manager jobs in Florida are:

What cities in Florida are hiring for Technical Support Manager jobs?

Cities in Florida with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,202 per year, or $30.9 per hour.

Technical Support Representative

TradeStation

Plantation, FL • On-site

Full-time

Re-posted 25 days ago

Job description

Job Summary:
TradeStation is an online brokerage firm focused on delivering the ultimate trading experience for active traders and institutions. The Technical Support Representative is responsible for providing education and support to the TradeStation client base across various trading technology platforms, requiring extensive troubleshooting skills and effective collaboration with other departments.
Responsibilities:
• Assist clients and internal team members with escalated technical issues via telephone and email
• Train clients on our proprietary trading software, acting as a subject matter expert for our customers
• Act as liaison with other departments to drive resolutions for escalated issues
• Ability to take ownership of issue reporting and resolution follow-up
• Deliver Client Service and Account assistance for web, mobile and platform access points
• Troubleshoot client software and hardware to resolve customer impacting items
• Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
• Participate in product testing and QA review
Qualifications:
Required:
• Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
• 3-5 years of Technical Support experience
• Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
• Constantly strive to educate and train other employees and clients
• Strong desire to help others
• Ability to deliver customer service excellence in all actions
• Possess superior oral and written communication skills
• Must be dependable, punctual and able to work in a dynamic fun work environment
• Must have a confident and positive attitude that supports the goals of service excellence
• Team player with strong leadership skills
• Proficient in the areas of Technical Support and Client Services
• Troubleshooting skills, with the ability to work through complex application and reported issues
Preferred:
• CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)
• Securities Industry qualifications: Series 7, 63 & 3
Company:
TradeStation is the home of those born to trade, where advanced trading technology intersects with institutional-grade brokerage services. Founded in 1982, the company is headquartered in Miami, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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