ZipRecruiter

Log In

1

Technical Support Manager Jobs in Boca Raton, FL

Wholesale Distributor - Broward County

Be Seen First

Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Knowledge of the operation and functionality of Fuel Management Systems (FMS). * Previous experience in technical support, product service, warranty administration, or related technical fields.

Manpower

Technical Support Specialist

Fort Lauderdale, FL · On-site

$18.26/hr

As a Technical Support Specialist, you will be part of the Customer Support Department supporting ... Work independently to troubleshoot and resolve incidents, escalating complaints to upper management ...

New

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have ... The Technical Support Engineer delivers accurate and timely technical support, guidance, and ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boca Raton, FL

Technical Support Manager information

See Boca Raton, FL salary details

$28K

$81.5K

$140K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Boca Raton, FL is $81,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boca Raton, FL?

The most popular types of Technical Support jobs in Boca Raton, FL are:

What are popular job titles related to Technical Support Manager jobs in Boca Raton, FL?

For Technical Support Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Boca Raton, FL look for?

The top searched job categories for Technical Support Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Technical Support Manager jobs?

Cities near Boca Raton, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,529 per year, or $39.2 per hour.

Technical Support Specialist

Wholesale Distributor - Broward County

Fort Lauderdale, FL • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Position Summary

The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and hydraulic products. This role serves as a key resource for customers and internal teams, ensuring timely resolution of technical issues while maintaining accurate documentation of quality and warranty-related activities.

Key Responsibilities

  • Provide technical support on electrical, electronic, and mechanical aspects of company products.
  • Diagnose and resolve product-related technical issues through phone, email, and other communication channels.
  • Process, investigate, and document Quality Notifications in accordance with company procedures.
  • Evaluate, process, and document product warranty claims.
  • Maintain accurate records of technical support activities, quality notifications, and warranty transactions.
  • Collaborate with engineering, quality, sales, and service teams to resolve product issues and improve customer satisfaction.
  • Assist in identifying recurring product concerns and recommending corrective actions.
  • Support internal IT systems as needed.
  • Perform additional duties and special projects assigned by the supervisor.

Required Qualifications

  • Formal education in Information Technology, Electronics, Electrical Technology, Mechanical Technology, or related technical fields.
  • Basic understanding of electrical concepts and electronic systems.
  • Knowledge of mechanical functions and troubleshooting techniques.
  • Strong analytical and problem-solving skills.
  • Effective verbal and written communication skills.
  • Proficiency in standard computer applications and technical documentation.

Preferred Qualifications

  • Knowledge of the operation and functionality of Fuel Management Systems (FMS).
  • Previous experience in technical support, product service, warranty administration, or related technical fields.
  • Familiarity with quality management processes and documentation.

Working Conditions

  • Office-based environment with occasional interaction with products, equipment, and testing devices.
  • May require occasional travel for training, customer support, or product evaluation.
  • Must be able to occasionally lift and move products, equipment, and materials weighing up to 80 pounds, with or without reasonable accommodation.

Reporting Structure

  • Reports directly to the Technical Support Supervisor or designated manager.
  • Works closely with Quality, Engineering, Sales, Service, and Operations teams to support product performance and customer satisfaction.