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Technical Support Manager Jobs in Boca Raton, FL

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of the operation and functionality of Fuel Management Systems (FMS). * Previous experience in technical support, product service, warranty administration, or related technical fields.

Next Step Systems

Technical Support Specialist

Boca Raton, FL · On-site

  • Medical

  • Retirement

  • PTO

... managing host security, file permissions, file system integrity, and adding and deleting users ... Technical Support Specialist Qualifications: - At least 4 years of experience required. - At least ...

Motorola

Technical Support Analyst (Hybrid)

Plantation, FL · Hybrid

$52K - $59K/yr

  • Medical

  • Dental

  • Retirement

Our video security and access control division develops next-generation cloud-managed platforms ... Join our global technical support organization as a Technical Support Analyst, where you will help ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boca Raton, FL

Technical Support Manager information

See Boca Raton, FL salary details

$28K

$81.5K

$140K

How much do technical support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for technical support manager in Boca Raton, FL is $81,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
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What are the most commonly searched types of Technical Support jobs in Boca Raton, FL?

The most popular types of Technical Support jobs in Boca Raton, FL are:

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For Technical Support Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Boca Raton, FL look for?

The top searched job categories for Technical Support Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Technical Support Manager jobs?

Cities near Boca Raton, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,529 per year, or $39.2 per hour.

Project Manager, Technical Customer Support

Willis Lease Finance Corporation

Pompano Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Summary:

The Project Manager, Technical Customer Support will assist the Director, Technical Customer Support in contract negotiation, legal language (technical), drafting, and LOI reviews. The PM, Technical Customer Support will also provide technical support to customers prior to delivery and during the lease. The PM, Technical Customer Support will also provide strategic direction to the sales and senior leadership teams while developing technical training modules for the sales team. This role will report directly to the Director, Technical Customer Support.


Responsibilities:

  • Assist with the drafting of the technical content of letters of intent, general terms agreements, lease agreements, maintenance service agreements and any other legal documents that require technical input.
  • Review of all letters of intent, general terms agreements, lease agreements, maintenance service agreements and any other legal documents that require technical input.
  • Provide technical support to the Sales and Trading teams during negotiations as required including on-site visits.
  • Provide near AOG-level technical support to the customers of Willis Lease during negotiation, delivery and during the lease term.
  • Assist the Director, Technical Customer Support in the negotiation of maintenance service agreements and other technical-based external agreements.
  • Assist in the development of training programs to develop the technical knowledge base of the sales and trading teams.
  • Attend and report from appropriate industry events as directed by the Director, Technical Customer Support.
  • Create and implement process improvements to increase productivity across the WLFC Technical Services team.


Qualifications / Requirements:

  • An EASA certified B1/B2 engineer or a similarly qualified University Degree-level engineering applicant. A Diploma in Law is preferred though not essential.
  • An aptitude for the interpretation of legal language and a strong command of English in conjunction with a high degree of technical knowledge across all large fan engine types.
  • The ability to negotiate with customers and servicers whilst maintaining a professional manner and preserving relationships is important.
  • A technical background with some legal qualification is preferred.


Travel/Misc.:

  • As needed.


Here at Willis Lease Finance Corporation (WLFC), we are dedicated to fair hiring practices and diversity in the workplace. We are committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of WLFC to prohibit any form of discrimination or harassment based on race, color, age, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information, or any other status protected under applicable Federal, state or local law. WLFC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes.

If you need assistance or an accommodation due to a disability, you may contact us at joinus@willislease.com.

WLFC also offers a comprehensive benefit package to its eligible employees. This includes medical, dental, vision, 401(k), Roth 401(k), HSA in conjunction with a high deductible plan, life insurance, supplemental insurance, travel accident insurance, employee assistance program, short & long-term disability, employee stock purchase plan, employee education reimbursement plan, matching gift program, health and wellness plan, and paid time off.

To Executive Search Firms & Staffing Agencies: Willis Lease Finance Corporation (WLFC) does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered WLFC property, and WLFC will not be obligated to a referral fee. This includes resumes submitted directly to any WLFC employee, including Hiring Managers, without contacting WLFC Human Resources Talent Acquisition Department.