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Technical Support Manager Jobs in Boca Raton, FL

Motorola

Technical Support Analyst (Hybrid)

Plantation, FL · Hybrid

$52K - $59K/yr

Our video security and access control division develops next-generation cloud-managed platforms ... Join our global technical support organization as a Technical Support Analyst, where you will help ...

Cotality

Associate, Technical Customer Care

Sunrise, FL · On-site

Manage inbound technical inquiries on behalf of client, acting as an extension of our client * This role may support top tier clients with more stringent SLA requirements * Interact with clients (in ...

Venteck Limited Inc

Technical Customer Service

Boca Raton, FL · On-site

$15 - $25/hr (+ commission)

Receiving, documenting, diagnosing, troubleshooting, and resolving technical support incidents and service requests. * Managing assigned incidents and service requests within established service ...

Venteck Limited Inc

Technical Customer Service

Boca Raton, FL · On-site

$15 - $25/hr (+ commission)

Receiving, documenting, diagnosing, troubleshooting, and resolving technical support incidents and service requests. * Managing assigned incidents and service requests within established service ...

Sonny's Enterprises LLC

Tech Support I

Tamarac, FL · On-site

$35K - $44K/yr

Troubleshoot technical support issues which may range from networking, computer hardware, computer ... Time Management - Able to handle large volume of work while meeting established deadlines.

Sonny's Enterprises LLC

Tech Support I

Tamarac, FL · On-site

$35K - $44K/yr

Troubleshoot technical support issues which may range from networking, computer hardware, computer ... Time Management - Able to handle large volume of work while meeting established deadlines.

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boca Raton, FL

Technical Support Manager information

See Boca Raton, FL salary details

$28K

$81.5K

$140K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Boca Raton, FL is $81,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boca Raton, FL?

The most popular types of Technical Support jobs in Boca Raton, FL are:

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For Technical Support Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Technical Support Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Technical Support Manager jobs?

Cities near Boca Raton, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,529 per year, or $39.2 per hour.

Technical Support Specialist (L3)

VIP Systems, Inc.

Miramar, FL • On-site

Full-time

Medical, Dental, Vision, Life

Posted 12 days ago

Job description

VoltiE Group is building the next generation of EV charging infrastructure.

Unlike companies focused on a single layer of the technology stack, we develop our charging hardware, embedded firmware, backend software, and cloud services in-house. We are also expanding into installation, field service, and maintenance, giving our team the opportunity to support our products throughout their full lifecycle.

Our work also extends to established charging platforms serving a large installed base of tens of thousands of chargers. We deliver meaningful new capabilities, improve reliability, and solve real-world technical challenges across hardware, software, connectivity, and field operations.

We are looking for a hands-on Technical Support Specialist (L3) who enjoys solving difficult technical problems and wants to play a direct role in improving the reliability and performance of EV charging systems.

As a Technical Support Specialist (L3), you will take ownership of complex technical escalations involving EV chargers and their supporting systems. You will investigate issues across hardware, networking, embedded systems, software, and cloud-connected services using diagnostic tools, logs, serial consoles, networking utilities, service interfaces, engineering documentation, and structured troubleshooting processes. You will work closely with hardware, firmware, software, cloud, field service, installation, and operations teams to identify root causes, validate solutions, and help prevent recurring issues. This is a highly hands-on role for someone who is technically curious, persistent, and comfortable getting into the details of a problem. Programming experience is not required. What matters most is strong troubleshooting ability, technical curiosity, attention to detail, and the ability to methodically work through unfamiliar systems.

Requirements

5+ years of experience in technical support, systems support, field engineering, network operations, electronics, embedded systems, industrial equipment, EV charging, telecommunications, or a related technical troubleshooting environment.


Experience working with complex technical systems where issues may span hardware, networking, software, connectivity, and cloud services.

Education:

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, Information Technology, Mathematics, or a related technical field preferred.
  • Equivalent professional experience, technical certifications, military training, or demonstrated hands-on expertise may be considered in place of a degree.

Specialized Skills (Required):

  • Strong hands-on troubleshooting and diagnostic skills with a structured approach to identifying and resolving complex technical issues.
  • Ability to read, follow, and improve technical documentation, engineering runbooks, service procedures, and troubleshooting guides.
  • Strong root-cause analysis and problem-solving skills.
  • Ability to clearly document technical findings, troubleshooting steps, resolutions, and recurring issues.
  • Ability to work effectively with engineering, field service, installation, operations, and customer-facing teams.
  • Ability to independently own escalated technical issues from investigation through resolution and validation.
  • Strong attention to detail, persistence, curiosity, and willingness to learn unfamiliar technologies.
  • Ability to work on-site with physical equipment and participate in hands-on testing and troubleshooting.

Specialized Skills (Desired):

  • Experience with EV charging infrastructure, EVSE, OCPP, or charger management systems.
  • Experience with embedded systems, Linux-based devices, firmware updates, UART/serial consoles, or device-level diagnostics.
  • Understanding of electrical systems and components, including voltage, current, power, grounding, relays, contactor, sensors, and circuit protection.
  • Experience troubleshooting IoT, connected devices, industrial equipment, telecommunications equipment, or other distributed hardware systems.
  • Familiarity with cloud-connected products, APIs, backend services, device-management platforms, or fleet-management systems.
  • Experience with network/protocol analysis tools such as Wireshark or similar utilities.

This is a highly hands-on role for someone who is technically curious, persistent, and comfortable getting into the details of a problem.

Programming experience is not required. What matters most is strong troubleshooting ability, technical curiosity, attention to detail, and the ability to methodically work through unfamiliar systems.


Benefits

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Vision insurance
Why Join VoltiE Group:

Work on technology with real-world impact. Help build and support infrastructure that enables the transition to electric transportation. Solve challenging technical problems. Work across hardware, firmware, networking, software, cloud services, and field operations. Gain exposure from product development and testing through installation, deployment, service, and maintenance. Work closely with hardware, firmware, software, cloud, engineering, operations, and field-service teams. Build broad technical expertise. Develop practical experience across connected hardware and EV charging systems.

We value people who don't just solve today's problem, but look for ways to prevent the next one.

 
Equal Opportunity

VoltiE Group is an equal-opportunity employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Ready to solve hard problems and help build the infrastructure behind the EV transition? We'd like to hear from you.