ZipRecruiter

Log In

1

Technical Support Manager Jobs in Boca Raton, FL

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

Passionate about technology with basic technical knowledge * Comfortable providing phone support to ... Manage basic logistics and inventory for enterprise-level clients We offer competitive compensation ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

Passionate about technology with basic technical knowledge * Comfortable providing phone support to ... Manage basic logistics and inventory for enterprise-level clients We offer competitive compensation ...

Talent Groups

IT Support Technician

Sunrise, FL · On-site

$39/hr

Provide onsite and remote technical support for Windows and macOS devices, business applications, peripherals, meeting-room technology, network connectivity, and access-related issues. * Manage ...

New

Empath Health

Care Support Supervisor - Nights

FL · On-site

If you are a leader who can drive operational excellence, manage staff performance, and ensure the delivery of high-quality patient care and support services, please apply. Your schedule will be: 7pm ...

Axis

Technical Trainer

Fort Lauderdale, FL · On-site

$95K - $100K/yr

Excellent relationship management skills * Resourceful and flexible * Professional etiquette * Well ... Experience in technical support or technical sales * Experience in vertical segments such as ...

previous page

Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boca Raton, FL

Technical Support Manager information

See Boca Raton, FL salary details

$28K

$81.5K

$140K

How much do technical support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for technical support manager in Boca Raton, FL is $81,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boca Raton, FL?

The most popular types of Technical Support jobs in Boca Raton, FL are:

What are popular job titles related to Technical Support Manager jobs in Boca Raton, FL?

For Technical Support Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Boca Raton, FL look for?

The top searched job categories for Technical Support Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Technical Support Manager jobs?

Cities near Boca Raton, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,529 per year, or $39.2 per hour.

IT Support Agent

WheelHouse IT

Fort Lauderdale, FL • On-site

$24K - $31K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.
Requirements:
  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Fort Lauderdale area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.
Responsibilities:
  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support - configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $15-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.
If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Apply