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Evening Technical Support Jobs in Florida (NOW HIRING)

Bruker

Product Support Engineer

Delray Beach, FL · On-site

Provide remote technical support to field service engineers * Manage service tickets and timely ... Requires some evening, off shift and weekend work ENVIRONMENTAL REQUIREMENTS: * Office, Class 1000 ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

The ideal candidate enjoys solving technical problems, working directly with users, and taking ... Occasional evening or weekend support for maintenance activities or business-critical issues.

UMI Stone/Opustone

IT Support Technician

Naples, FL

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... Occasional evening or weekend support for maintenance activities or business-critical issues.

Apex Informatics

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Provide both in-person and remote technical support to our customers. Assist with a wide range of ... Participate in after-hours (evening and weekend) on-call rotation. * Travel to remote locations to ...

Apex Informatics

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Provide in-person and remote technical support to our customers. Assist in a wide variety of ... evening & weekend) on-call rotation • Travel to remote locations to provide support, as needed ...

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Evening Technical Support information

What is evening technical support?

Evening technical support jobs involve assisting customers or clients with technical issues during the evening hours, typically outside standard business times. These roles are crucial for companies that offer 24/7 support or cater to customers in different time zones. Duties often include troubleshooting software or hardware problems, answering technical inquiries, and ensuring users can resolve their issues efficiently. Evening technical support professionals may work remotely or onsite, and strong communication and problem-solving skills are essential.

What are the typical challenges faced by evening technical support specialists, and how can they effectively address them?

Evening Technical Support specialists often encounter challenges such as handling high-priority issues with limited on-site resources or support from other departments that operate mainly during standard business hours. To effectively address these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and proactively communicate with daytime teams for seamless handovers. Additionally, being adaptable and resourceful helps specialists manage unexpected technical issues that may arise outside of regular hours. Building a network with colleagues across shifts also supports efficient knowledge sharing and issue resolution.

What are the key skills and qualifications needed to thrive as an evening technical support specialist?

To thrive as an Evening Technical Support Specialist, strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant IT certification are required. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport and address user concerns effectively, especially during non-standard hours. These skills ensure timely and accurate support, maintain service quality, and contribute to customer satisfaction during critical evening shifts.

What is the difference between Evening Technical Support vs Night Technical Support?

AspectEvening Technical SupportNight Technical Support
Work HoursTypically 4 PM to 12 AMUsually 12 AM to 8 AM
CertificationsIT certifications like CompTIA A+, Network+Same as Evening Support, often requiring on-call skills
Work EnvironmentOffice or remote, customer-facingRemote or on-site, often less customer interaction
Industry UsageIT support, tech companies, call centersIT support, data centers, 24/7 operations

Both Evening and Night Technical Support roles involve troubleshooting and assisting users with technical issues. The main difference lies in their work hours, with Evening Support typically ending around midnight, while Night Support covers overnight shifts. Certifications and skills required are similar, focusing on IT knowledge and problem-solving. The choice depends on your preferred work schedule and environment.

What are the most commonly searched types of Technical Support jobs in Florida?

The most popular types of Technical Support jobs in Florida are:

What cities in Florida are hiring for Evening Technical Support jobs?

Cities in Florida with the most Evening Technical Support job openings:

Evening Technical Support jobs near you

Technical Support Engineer - Evening Shift

MedHOK, Inc.

Tampa, FL • On-site

Full-time

Posted 2 days ago

New

Job description


This Engineer will begin with a 90-day onboarding and training period in our Tampa office, working a hybrid schedule during standard business hours. Upon successful completion of training, the role will transition to a fully Remote position supporting customers during our evening shift (3:00 PM - 11:00 PM ET). Employees supporting the evening shift will play a key role in L2 production support and deployment activities and after-hours customer support needs, ensuring successful implementations and continuity of service. The ideal candidate serves to guide customers through all technical aspects of the enterprise care management software implementation with an emphasis on developing technical requirements for enterprise application integration solutions.
This position will play a role in deployment efforts and provide support during after-hours operations. In recognition of these responsibilities, the role is eligible for a 10% shift differential.
Key Responsibilities:
  • Responsible for contributing to and reviewing SOWs in support of MHK integration projects involving 3rd party vendors/partners and documenting the solution.
  • Lead collaborative cross-functional team (MHK, customer technical teams as well as Functional aspects) in the design and documentation of overall solution architecture that leverages MHK interface capabilities to satisfy defined business objectives in terms of scalability, security, reliability, maintainability.
  • Develop specifications based on an understanding of MHK application infrastructure requirements and information gathered from the customer regarding their usage scenarios.
  • Work with MHK project manager(s) to develop detail MS project schedule, ensure that schedule is kept up-to-date, and associated activities and tasks are completed in a timely manner to meet prescribed milestones.
  • Deliver technical integration and interface capabilities presentations to key customer business and technical stakeholders. Explain how technical product capabilities relate to and facilitate desired business functionality.
  • Work with customers' technical team to create detailed technical standards-based (XML, X12, REST and SOAP Web Services) data interface specifications ensuring that customers' technical team can effectively implement the interface to satisfy business objectives.
  • Perform complex technical data issue analysis and resolution through intimate knowledge of MHK application data model and use of SQL database queries and log file analysis.
  • Utilize defined tools/processes to clearly document and escalate any technical issues identified during the implementation. Works with MHK product/engineering team as necessary to ensure that any issues are resolved in a timely manner so that customer expectations are met through acceptable workarounds and/or appropriate product enhancements/fixes.
  • Work with customer technical and business team to develop comprehensive deployment plans to ensure smooth go-live of MHK functionality. Deployment plans encompass software installation, configuration, data loads, business/technical validation, known issues and go/no-go decision points.
  • Proactively identify, contribute to the maintenance, and drive adoption of improvements to the MHK implementation delivery processes and artifacts.
  • Manages executive and stakeholder expectations; negotiates priorities and responsiveness with transparent communication to maintain trust.
  • Proactively drives the customers' technical team in completing all deliverables that each customer owns
  • Builds and grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client's goals and use cases.

Skill Requirements:
  • 3-5 years of experience in Technical Consulting, Business Analysis or Project Management within a technical healthcare environment.
  • SQL development and database administration experience (SQL Server preferred)
  • Basic ETL or data processes knowledge including data mapping and XML data interfaces
  • Web services - experience in designing API client applications/call sequences (REST/Postman, FHIR)
  • System security and administration knowledge (SSO, SSL).
  • Customer-facing technical requirements iteration with system integration and enterprise application architecture/design knowledge.
  • Familiarity with enterprise application integration platforms (SAAS Solutions)
  • Healthcare or health plan knowledge and SAAS platform experience is strongly preferred.
  • Experience in Technical Documentation and Business Analysis.
  • Data reporting experience including data analysis and visualization tools preferred.

Education/Certification Requirements:
  • Bachelor's Degree preferred

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