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Technical Support Associate Jobs in Florida (NOW HIRING)

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... Associates Degree in Computer Repair and/or CompTIA A+ preferred; however, will consider similar ...

PGA Tour

Senior Technical Support Manager

Ponte Vedra Beach, FL · On-site

$108K - $149K/yr

The Senior Technical Support Manager is responsible for leading the Technical Support Engineering ... AWS Certified Developer - Associate and AWS Certified Solutions Architect - Associate Must be able ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Florida is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Florida? The most popular types of Technical Support jobs in Florida are:
What are popular job titles related to Technical Support Associate jobs in Florida? For Technical Support Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Florida look for? The top searched job categories for Technical Support Associate jobs in Florida are:
What cities in Florida are hiring for Technical Support Associate jobs? Cities in Florida with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Associate Technical Support Engineer

Associate Technical Support Engineer

CentralReach

Fort Lauderdale, FL • Hybrid

Other

Posted 4 days ago

Job description

As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues. 

Key Accountabilities: 

  • Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products. 
  • Address customer issues and questions promptly and with a positive attitude. 
  • Conduct technical product research for customers and respond via phone, email and our internal client support system. 
  • Provide accurate information about the products and services. 
  • Accurately document and update customer records based on interactions. 
  • Develop and maintain a knowledge base of the evolving products and services. 
  • Meet targets set for response time, resolution time, and customer satisfaction. 

Desired Skills and Experience: 

  • College degree and/or technical support and technical troubleshooting experience. 
  • 1+ years previous experience in customer service, IT, or other related fields. 
  • EMR/EHR experience is highly preferred. 
  • Knowledge of healthcare compliance and HIPAA. 
  • Familiarity with the field of ABA is a plus. 
  • RBT or BCBA certification is not required, but also a plus. 
  • Strong empathy for customers 
  • Ability to build rapport with clients 
  • Proficiency with technical products and ability to diagnose complex problems 
  • Ability to prioritize and multitask 
  • Positive and professional demeanor 
  • Ability to provide technical consultation and make best practice recommendations. 
  • Highly organized with superb attention to detail 
  • Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet 
  • Ability to communicate clearly and concisely, verbally and in writing 
  • Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives 
  • Be comfortable working in a distributed, semi-virtual environment 
  • Be able to take minimal direction from others and provide maximal output for yourself (and others) 

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