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Technical Support Associate Jobs in Florida (NOW HIRING)

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · Remote

$15 - $19.50/hr

United States - Support Associate (Remote) Interested in providing support to our customers ... A bility to maintain composure in highly escalated situations Technical Requirements * A bility to ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · On-site +1

$15 - $19.50/hr

United States - Support Associate (Remote) Interested in providing support to our customers ... Technical Requirements - Ability to use the Multicraft control panel software. - Ability to use the ...

Infosys

Desktop Support Associate

Orlando, FL · On-site

$20.50 - $24/hr

The Desktop Support Associate should have technical knowledge and hands-on experience on the following technologies: * Microsoft Client OS (Win10,11) * Active Directory & it's services, DHCP, DNS

CGI Inc.

Support Associate II

Miami, FL · On-site

$16.25 - $21/hr

Support Associate II Category ... Business Analysis (functional and technical) Main location: United States, Florida, Miami Position ...

SECO Energy

Member Support Associate

Eustis, FL · On-site

$15.50 - $21.25/hr

Technical & Computer Competencies: Proficiency in the use of personal computers and standard office ... informed support to members. Verification The above qualifications and competencies for this ...

BCI Technologies

Sales Support Associate

Kissimmee, FL · On-site

$15 - $19.50/hr

Basic technical aptitude and a willingness to acquire technical knowledge * Communication skills ... sales and technical support, we invite you to apply for this exciting opportunity at BCI ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Florida

Technical Support Associate information

See Florida salary details

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How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Florida is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.76 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Florida?

The most popular types of Technical Support jobs in Florida are:

What are popular job titles related to Technical Support Associate jobs in Florida?

For Technical Support Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Florida look for?

The top searched job categories for Technical Support Associate jobs in Florida are:

What cities in Florida are hiring for Technical Support Associate jobs?

Cities in Florida with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Support Associate (Remote)

Aquatis LLC

Kissimmee, FL • Remote

$15 - $19.50/hr

Full-time

Re-posted 6 days ago

Job description

United States - Support Associate (Remote)
Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!
Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.
Associate Responsibilities

  • I
    • t is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
  • B
    • eing able to work an assigned schedule that falls within our operating hours is required and expected.
  • A
    • nswer customer queries/questions in a timely manner.
    Customer Focus
  • E
    • xcellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • A
    • bility to empathize with and prioritize customer needs
  • D
    • emonstrates interpersonal skills with a diverse customer base
  • D
    • emonstrates conflict resolution, negotiation, and de-escalation skills
  • D
    • emonstrates ownership to resolve challenging customer issues, escalating when necessary
  • A
    • bility to determine customer needs and provide appropriate solutions
  • M
    • aintain regular and reliable attendance, including the daily schedule as assigned
  • F
    • lexible with the working schedule; may be expected to work weekends, holidays and events
    Problem Solving Skills
  • E
    • ffective problem-solving skills including decision making, time management and immediate prioritization of tasks
  • A
    • bility to approach problems logically and rationally
  • A
    • ction-oriented and self-disciplined
  • O
    • rganized and detail-oriented
  • A
    • bility to quickly and effectively prioritize work time in various departments to meet the business needs
  • A
    • bility to maintain composure in highly escalated situations


    Technical Requirements

  • A
    • bility to use the Multicraft control panel software.
  • A
    • bility to use the WHMCS billing system.


    Other Requirements

  • M
    • ust be 16 years or older to apply


    Employment Type: INTERN

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