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Technical Support Associate Jobs in Cocoa, FL (NOW HIRING)

Infosys

Desktop Support Associate

Orlando, FL · On-site

$20.50 - $24/hr

The Desktop Support Associate should have technical knowledge and hands-on experience on the following technologies: * Microsoft Client OS (Win10,11) * Active Directory & it's services, DHCP, DNS

Bel Fuse Inc.

Systems Support Analyst

Melbourne, FL · On-site

Essential Job Functions • Provide first-line onsite technical support for employees, shared work ... Qualifications • Associate degree (2-year degree) in Computer Science, Information Technology, or ...

New

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ... Relevant certifications (e.g., CompTIA N+, Microsoft Certified Administrator Associate) are a plus.

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ... Relevant certifications (e.g., CompTIA N+, Microsoft Certified Administrator Associate) are a plus.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cocoa, FL

Technical Support Associate information

See Cocoa, FL salary details

$9

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How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Cocoa, FL is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.12 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Cocoa, FL look for?

The top searched job categories for Technical Support Associate jobs in Cocoa, FL are:

What cities near Cocoa, FL are hiring for Technical Support Associate jobs?

Cities near Cocoa, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Cocoa, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,959 per year, or $21.6 per hour.

Desktop Support Associate

Infosys Limited Digital

Orlando, FL • On-site

$20.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job details
Job Role
Senior Tech Support Associate
Work Location
Orlando, FL
State / Region / Province
Florida
Country
USA
Skills
Technology|Infrastructure-DataCenter|IT Operations
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
153178BR
Infosys is seeking a Desktop Support Associate. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
  • High School Diploma/GED or equivalent educational qualification.
  • This position is based in Orlando, FL. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
  • At least 0-1 years of Information Technology experience.
  • The Desktop Support Associate should have technical knowledge and hands-on experience on the following technologies:
  • Microsoft Client OS (Win10,11)
  • Active Directory & it's services, DHCP, DNS
  • Print and File share services
  • Hardware Break-fix
  • Patch Management
  • Microsoft desktop operating system and Windows application deployment, configuration and management
  • Windows Client Administration
  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Maintain client databases with up-to-date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
  • Develop in-depth technical knowledge and domain expertise within End User Computing technologies
  • Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
  • Strong capabilities in Windows 11 support, migration & Deployment.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Hands on Experience End to End Desktop/Laptop life cycle management.
Preferred Qualifications:
  • Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
  • Explain and document technical issues in a clear way to technical teams, business stakeholders.
  • Experience and desire to work in a Global delivery environment.
  • Good Communication and Analytical skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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