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Technical Support Associate Jobs in Ocala, FL (NOW HIRING)

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... Associates Degree in Computer Repair and/or CompTIA A+ preferred; however, will consider similar ...

HiFyve

Maintenance and Installation Technician

Ocala, FL

$20 - $25/hr

Provide technical support and resolve customer equipment concerns in a professional manner * Ensure ... Associate Degree in Industrial Electrical, Mechanical Technology, or related field preferred * 5-7 ...

Mechanical One

Electrical Warranty Specialist

Ocala, FL · On-site

... • Provide technical support to customers regarding electrical product performance and ... Requirements • Associate degree or technical certificate in electrical engineering or a related ...

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Technical Support Associate information

See Ocala, FL salary details

$10

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$53

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Ocala, FL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Ocala, FL? The most popular types of Technical Support jobs in Ocala, FL are:
What are popular job titles related to Technical Support Associate jobs in Ocala, FL? For Technical Support Associate jobs in Ocala, FL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Ocala, FL look for? The top searched job categories for Technical Support Associate jobs in Ocala, FL are:
What cities near Ocala, FL are hiring for Technical Support Associate jobs? Cities near Ocala, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Engineer

OW Investors LLC

Ocala, FL

Full-time

Re-posted 22 days ago

Job description

Description

Technical Support Engineer

Job Details

Job Type

Full-time

Description

Position Summary:

Software Support Specialist, where the position's main requirements include installing, training, and providing post-install Tier 2 software and technical support for MARS proprietary meter testing software (M3) and PC hardware installed in MARS test bench equipment. The candidate must have a hands-on approach to remediate software / hardware issues and answer questions regarding the operation of the software. The position requires a self-starter who will coordinate with sales, electrical department, and management regarding new sales/upgrades to answer questions and develop a hardware/software plan which fits with customer needs. The candidate will assist in providing customer and market feature / functional feedback for existing and new products to management. In addition, the Software Product Support Specialist will need to communicate with team members and customers over the phone and / or in person for training and troubleshooting. Moderate travel is required. 


Core Position Responsibilities:

  • Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer questions and develop a hardware/software plan which fits with customer needs 
  • Install and configure MS SQL Express, MS Windows, and IIS along with proprietary MARS software to ensure all conditions of the project are met
  • Assure hardware/software compatibility during development and installation.  
  • Act as the primary interface with customer IT departments to answer any questions or coordinate installation, escalating requests to management as needed 
  • Perform in-house and on-site installation of PCs and software to meet the project's requirements 
  • Provide on-site customer training on the operation and maintenance of proprietary MARS software 
  • "Soft Sales" - Introduce other MARS hardware/software which may benefit the customer, referring all questions and leads to the Director of Sales for follow-up 
  • Report inventory adjustments according to MARS inventory practices to ensure proper inventory count and ordering 

Skills:

  • Demonstrated ability in the operation and configuration of MS Windows, MS SQL Server/Express, MS Office, IIS 
  • Conceptual understanding of computer networking and configuration, from basic "island"-type to more complex enterprise-level integrations 
  • Deep understanding and demonstrated ability in computer repair and troubleshooting Define problems, collect data, establish facts, and draw valid conclusions. 
  • Experience that shows sufficient presence and leadership to develop and maintain relationships with customers, strategic partners, executive staff, and other internal and external audiences.  
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Competencies:

  • Teamwork, initiative, multicultural sensitivity and interpersonal communication, ability to multitask and also easily move between tasks in certain situations, self-starter, ability to follow instructions from peers, willingness to do whatever it takes to meet company and customer expectations. 


Requirements


Minimum Position Requirements:

  •  Associates Degree in Computer Repair and/or CompTIA A+ preferred; however, will consider similar vocational training and experience 
  • 1 to 3 years in a computer technician environment or similar Military Experience 
  • Ability to travel regularly 3-5 Years' experience in training, customer support and ability to work directly with customers 
  • Ability to lift 25-50 pounds individually, 150 pounds as a team effort 
  • Proficient in MS Office, PowerPoint and Excel. 

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