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Technical Support Associate Jobs in Ocala, FL (NOW HIRING)

Home Depot

Warehouse Operations

Ocala, FL

Associates in a Warehouse Operations role support the operational integrity, safety, and efficiency ... These positions require strong attention to detail, technical proficiency, and collaboration across ...

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Technical Support Associate information

See Ocala, FL salary details

$10

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$53

How much do technical support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support associate in Ocala, FL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.57 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Ocala, FL?

The most popular types of Technical Support jobs in Ocala, FL are:

What are popular job titles related to Technical Support Associate jobs in Ocala, FL?

For Technical Support Associate jobs in Ocala, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Ocala, FL look for?

The top searched job categories for Technical Support Associate jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Technical Support Associate jobs?

Cities near Ocala, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Ocala, FL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $47,736 per year, or $22.9 per hour.

IT Acquisition Field Resource

Ensign Services, Inc.

Ocala, FL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

609th of 895 rated healthcare providers

Job description

IT Acquisition Field Resource
Position Type: Full Time, Employee.
Salary Range: $70,000-$80,000 annually, DOE; may be eligible for bonus that is based on your performance, department performance, and company performance.
Location: This role will supportLake City, FL Gainesville, FL and Ocala, FL areas. This position is a field-based position that requires onsite support, extensive car and air travel.
About the Company
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.
ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. ESI offers a collaborative culture where talented professionals have the opportunity to contribute, grow, and build rewarding careers while supporting those who care for our patients every day.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity
We are seeking a talented and energetic IT Acquisition Field Resource to provide onsite facility support along with remote service ticket resolution. In this role, you will split 40% responsibility focused on responding to service and support requests that are emailed into the support queue with the remaining 60% focused on in-person troubleshooting, assessments and resolutions of facility-specific needs and issues.
Specific Duties include, but are not limited to:
  • Troubleshoot desktops, laptops, printers, software and other hardware peripherals.
  • Assist end-users in with all issues related equipment and software.
  • Assist with other IT support responsibilities as needed.
  • Deployment, service, and procurement of all IT related equipment needed for daily operation of the facility, or end-user's daily role and responsibilities.
  • Facilitate service, and repair or all related equipment, and structured cabling through third party vendors.
  • Primarily local in-market travel Colorado. However out of state travel maybe required for special projects.
  • IT Hybrid Field Support Analyst will work closely with other IT departments such as Networking, Engineering, Telco.
  • Teach, and participate in promoting Ensign's Core Values, and Culture.
  • Required to participate in the on-call rotation schedule- Sunday - Sunday, frequency of coverage is determined by staffing needs.

Required Skills/Abilities:
  • Possess Vocational Certificate, Associates, or Bachelor's degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience.
  • 1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable IT education/certifications.
  • Good troubleshooting methodologies and basic knowledge of, including but not limited to the following:
    • Windows OS 10, 11 and Office 365
    • Citrix fundamentals.
    • Microsoft Exchange and Active Directory.
    • Networking fundamentals and protocols and structured cabling.
    • Information security practices.
    • Computer Devices and Printer/Scanner configuration and support.
    • Mobile device management and configuration practices.
    • Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.
    • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
    • Ability to prioritize, multitask and work under time constraints.
    • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
    • Ability to be flexible and adapt to changes in regard to expectations and the organization.
    • Ability to hold peers accountable for and work as a team to achieve success.
    • Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
    • Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
    • Due to the travel and car rental requirements for this position, applicants must be 25 years or older.

Work Environment: We support 24/7 operations. This position requires extensive travel (75%+), including the ability to drive up to 4 hours as needed and travel by air monthly or as business needs require. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas may be necessary in specific situations. The employee may be exposed to conditions that pose a risk of injury, including falls, burns from equipment, odors, dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants. Appropriate safety procedures and protective measures are expected to be followed at all times.
More than 50% of the time:
  • Sit, stand, walk.
  • Repetitive movement of hands, arms and legs.
  • See, speak and hear to be able to communicate.
  • Drive distances of up to 4 hours.
  • Carry and lift 20-50+ lbs.

Less than 50% of the time:
  • Stoop, kneel or crawl.
  • Climb and balance.
  • Air travel

Additional Information
Any offer of employment may be contingent upon the successful completion of job-related post-offer requirements, which may include background checks, reference checks, and/or other screenings or examinations as permitted by applicable law.
What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com
Ensign Services, Inc. is an Equal Opportunity Employer.
Job ID 1700

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