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Technical Support Associate Jobs in Ocala, FL (NOW HIRING)

NEOGOV

Computer Tech

Leesburg, FL · On-site

$16.25 - $21.50/hr

The role involves providing technical support, troubleshooting hardware and software issues, and ... Required : • Requires Associate Degree in Business/Computer Technology or similar field; or an ...

Ensign Services

IT Acquisition Field Resource

Ocala, FL · On-site

$70K - $80K/yr

... Associates, or Bachelor's degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 1+ years of experience providing technical support ...

Comcast

Xfinity Retail Service Associate

Lady Lake, FL

$13.25 - $15/hr

Job Summary Responsible for supporting the store team so that a best in class experience for ... Teamwork, Technical Knowledge, Workplace Organization Compensation Base pay is one part of the ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ocala, FL

Technical Support Associate information

See Ocala, FL salary details

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Ocala, FL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Ocala, FL? The most popular types of Technical Support jobs in Ocala, FL are:
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What job categories do people searching Technical Support Associate jobs in Ocala, FL look for? The top searched job categories for Technical Support Associate jobs in Ocala, FL are:
What cities near Ocala, FL are hiring for Technical Support Associate jobs? Cities near Ocala, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Maintenance and Installation Technician

TRC Talent Solutions

Ocala, FL • On-site

Full-time

Re-posted 4 days ago

Job description

Maintenance & Installation Technician

Location: Ocala, FL
Position Type: Full-Time | Direct Hire
Traveling required - 75%

Position Summary

We are seeking a Maintenance & Installation Technician to install, maintain, troubleshoot, and repair mechanical and electrical equipment for a leading water meter manufacturer. This position requires strong technical skills, the ability to solve equipment issues efficiently, and a willingness to travel to customer sites when needed.

Essential Responsibilities

Install, maintain, test, and repair machinery and equipment.

Troubleshoot mechanical and electrical issues and implement corrective actions.

Read and interpret blueprints, schematics, and technical drawings.

Assemble and install equipment according to specifications.

Perform preventive maintenance and equipment inspections.

Utilize hand tools, power tools, and diagnostic equipment safely and effectively.

Provide technical support and basic equipment training to customers.

Complete service documentation and reports accurately.

Follow all safety policies and procedures.

Perform additional duties as assigned.

Qualifications

High school diploma or GED required.

Associate degree in Mechanical, Electrical, or Industrial Technology preferred.

5+ years of mechanical and electrical maintenance experience in a manufacturing, industrial, military, or related environment preferred.

Strong understanding of mechanical systems, electrical systems, motors, wiring, and controls.

Ability to read and interpret electrical schematics and mechanical drawings.

Experience using hand tools, power tools, and troubleshooting equipment.

Proficiency with Microsoft Office and Windows-based applications.

Strong communication, customer service, and problem-solving skills.

Valid driver's license required.

Physical Requirements

Ability to stand, walk, bend, kneel, crouch, and climb throughout the workday.

Ability to lift up to 25 pounds.

Frequent use of hands and arms to operate tools and equipment.

Ability to visually inspect equipment and components.

Work Environment

Manufacturing, industrial, and customer-site environments.

Exposure to machinery, moving mechanical parts, outdoor weather conditions, dust, fumes, and airborne particles.

Required use of personal protective equipment (PPE).

Travel Requirements

Up to 75% travel required.

Additional Information

Overtime and alternative schedules may be required based on business needs.

Must be able to read, write, and communicate effectively in English.

Direct-hire opportunity with long-term growth potential.

This job description is intended to describe the general nature of the work performed and is not intended to be a complete list of all duties and responsibilities.