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Technical Support Associate Jobs in Oviedo, FL (NOW HIRING)

Infosys Limited Digital

Desktop Support Associate

Orlando, FL · On-site

$20.50 - $24/hr

... Technical Skills 1 Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile ... Support Associate should have technical knowledge and hands-on experience on the following ...

New

Infosys

Desktop Support Associate

Orlando, FL · On-site

$20.50 - $24/hr

Required Skill and Experience • The Desktop Support Associate should have technical knowledge and hands-on experience on the following technologies: • Microsoft Client OS (Win10,11) • Active ...

SEDAA

Technical Writer

Lake Mary, FL

The associate will collaborate across multiple departments, working closely with managers ... This role falls within the Heart Failure Division, specifically supporting Operations and ...

New

SEDAA

Technical Writer

Lake Mary, FL

$15 - $22/hr

The associate will collaborate across multiple departments, working closely with managers ... This role falls within the Heart Failure Division, specifically supporting Operations and ...

New

mcw

IT Support Tech, Senior

Orlando, FL

$20 - $27.50/hr

Associate's degree in Information Technology or a related field preferred Experience: * Minimum of 2 years of experience in IT support or a related technical role * Familiarity with Microsoft Office ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Provide basic technical assistance and escalate complex issues * Document customer interactions and ... Associate's degree (preferred), OR * 2-4 years of customer support or related experience, OR

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for technical support associate in Oviedo, FL is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $22.45 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Oviedo, FL look for?

The top searched job categories for Technical Support Associate jobs in Oviedo, FL are:

What cities near Oviedo, FL are hiring for Technical Support Associate jobs?

Cities near Oviedo, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Field Technical Support Rep

Carrier Sales & Distribution LLC

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

HVAC Products | Carrier Enterprise | HVAC Field Technical Support Specialist| Central Florida
Introduction:
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Position Summary
The HVAC Field Technical Support Specialist is a highly skilled professional responsible for delivering advanced post-sales technical support to contractors, dealers, and customers across multiple communication channels. This role manages inbound technical cases via phone, email, text, and digital platforms while also providing on-site field support through jobsite visits, equipment startups, system commissioning, and technical training.
The ideal candidate blends deep HVAC expertise with strong customer engagement skills and thrives in both remote troubleshooting and hands-on field environments. This position plays a critical role in ensuring proper equipment application, accelerating contractor proficiency, and enhancing the overall customer experience.
Key Responsibilities
  • Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards
  • Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication
  • Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime
  • Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions
  • Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources
  • Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management
  • Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements
  • Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships

Qualifications
  • Associate degree (AA/AS) in HVAC or related field preferred.
  • Minimum 5+ years of combined HVAC technical and customer support experience.
  • Strong troubleshooting background across residential and commercial applications.
  • Proven ability to communicate complex technical concepts clearly.
  • Comfortable working both independently and collaboratively.
  • Strong PC proficiency and ability to learn technical platforms quickly.
  • Willingness to travel regionally for job site visits and training events.

Benefits:
  • Company Paid Volunteer Time Off
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program

Invitation to Apply
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. CE#123
Qualifications
  • Associate degree (AA/AS) in HVAC or related field preferred.
  • Minimum 5+ years of combined HVAC technical and customer support experience.
  • Strong troubleshooting background across residential and commercial applications.
  • Proven ability to communicate complex technical concepts clearly.
  • Comfortable working both independently and collaboratively.
  • Strong PC proficiency and ability to learn technical platforms quickly.
  • Willingness to travel regionally for job site visits and training events.

Apply