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Technical Support Associate Jobs in Cocoa, FL (NOW HIRING)

Mantra Health

Care Operations Associate

Orlando, FL · On-site

Collaborate with clinical providers, technical support, partner success and other internal teams to ... Associate's or Bachelor's degree in healthcare administration, business, or a related field ...

Worth AI

Technical Product Manager

Orlando, FL · On-site +1

$155K - $180K/yr

Support technical conversations with prospects, partners, and ISVs by clearly articulating product ... Hybrid work (for Orlando Associates) * Free Food & Snacks (Orlando) * Wellness Resources

Worth AI

Technical Product Manager

Orlando, FL · On-site +1

$155K - $180K/yr

Support technical conversations with prospects, partners, and ISVs by clearly articulating product ... Hybrid work (for Orlando Associates) * Free Food & Snacks (Orlando) * Wellness Resources

Baker Distributing

Counter Sales Associate

Orlando, FL · On-site

$15 - $18.75/hr

Counter Sales Associate Wanted! Are you a sales-driven professional with a passion for delivering ... in technical support, HVAC parts, and customer service/sales with intermediate MS Office ...

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL · On-site

$18.25 - $25.25/hr

Provide hands on and remote technical support to end users * Manage IT asset inventory, tracking ... Associate's Degree in IT related field or relevant IT certifications * On-site 5 days a week

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL · On-site

$18.25 - $25.25/hr

Provide hands on and remote technical support to end users * Manage IT asset inventory, tracking ... Associate's Degree in IT related field or relevant IT certifications * On-site 5 days a week

Moog, Inc.

Production Quality Engineer

Orlando, FL · On-site

$85K - $120K/yr

... associate's degree and 9 years of experience in a quality related environment or high school ... Provide technical support to customers, suppliers, and government agencies to guarantee compliance ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cocoa, FL

Technical Support Associate information

See Cocoa, FL salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Cocoa, FL is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Cocoa, FL look for? The top searched job categories for Technical Support Associate jobs in Cocoa, FL are:
What cities near Cocoa, FL are hiring for Technical Support Associate jobs? Cities near Cocoa, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Bilingual Customer Service / Dispatch Coordinator

Automation Personnel Services

Orlando, FL

$15 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Bilingual Customer Service / Dispatch Coordinator
Automation Personnel seeking a highly organized, dependable, and customer-focused Bilingual Customer Service / Dispatch Coordinator to join our growing team. This position plays a key role in supporting daily warehouse and transportation operations by coordinating with drivers, customers, clients, and internal teams to ensure efficient service and communication.

Pay Rate

$15.00-$16.00 per hour

Schedule and Hours
Monday – Friday, 9:00 AM – 6:00 PM (or until all deliveries and tasks are complete), with a one-hour lunch.

Bilingual Customer Service / Dispatch Coordinator Job Responsibilities
  • Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
  • Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
  • Notify customers, stores, and clients of delivery updates or delays via phone and email.
  • Collect, organize, scan, and file driver paperwork daily.
  • Monitor, prioritize, and respond to emails in a timely and professional manner.
  • Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
  • Create and manage service tickets, returns, and pickup requests as needed.
  • Generate driver performance and operational reports.
  • Communicate effectively with management, drivers, customers, and technical support teams.
  • Greet and assist visitors in a professional and courteous manner.
  • Maintain accurate records and support daily warehouse and office operations.
  • Provide exceptional customer service while resolving issues quickly and efficiently.
Bilingual Customer Service / Dispatch Coordinator Job Requirements
  • Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
  • Must be bilingual (English & Spanish).
  • Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
  • Notify customers, stores, and clients of delivery updates or delays via phone and email.
  • Collect, organize, scan, and file driver paperwork daily.
  • Monitor, prioritize, and respond to emails in a timely and professional manner.
  • Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
  • Create and manage service tickets, returns, and pickup requests as needed.
  • Generate driver performance and operational reports.
  • Communicate effectively with management, drivers, customers, and technical support teams.
  • Greeting and assist visitors in a professional and courteous manner.
  • Maintain accurate records and support daily warehouse and office operations.
  • Provide exceptional customer service while resolving issues quickly and efficiently.
Job Type
Full-time, temporary

Benefits
  • Weekly Pay
  • Medical, dental, vision, short-term disability, and life insurance
  • 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
  • 6 paid Holidays after 1 year of continuous service and 1500 hours
401(k) Retirement Plan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Click Apply Now to submit your application or call us at 407.458.5200 to learn more. You can also apply in person at our office located at:
Automation Personnel Services Orlando Branch
4574 S. Kirkman Road
Orlando, FL 32811

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:
  • 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
  • Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
  • Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
  • Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
  • Named one of America’s Best Temp Staffing Firms by Forbes (2025).
  • Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).
Get that New Job Feeling! Apply Today!

Equal Opportunity Employer
APSOrlando
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

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