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Technical Support Associate Jobs in Cocoa, FL (NOW HIRING)

Brenntag AG

IT Support Engineer L1

Orlando, FL · On-site

Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting * Troubleshoot software problems ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

Brenntag

IT Support Engineer L1

Orlando, FL · On-site

Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting * Troubleshoot software problems ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL · On-site

$18.25 - $25.25/hr

Provide hands on and remote technical support to end users * Manage IT asset inventory, tracking ... Associate's Degree in IT related field or relevant IT certifications * On-site 5 days a week

Moog, Inc.

Production Quality Engineer

Orlando, FL · On-site

$85K - $120K/yr

... associate's degree and 9 years of experience in a quality related environment or high school ... Provide technical support to customers, suppliers, and government agencies to guarantee compliance ...

Moog

Production Quality Engineer

Orlando, FL · On-site

$85K - $120K/yr

... associate's degree and 9 years of experience in a quality related environment or high school ... Provide technical support to customers, suppliers, and government agencies to guarantee compliance ...

diversified

AV Support Services Lead

Orlando, FL

This role provides technical and operational support of audio-visual equipment and systems located ... Be involved in client and associate escalations. * Obtain and track metrics for all team and site ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cocoa, FL

Technical Support Associate information

See Cocoa, FL salary details

$9

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$50

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Cocoa, FL is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.12 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Cocoa, FL look for?

The top searched job categories for Technical Support Associate jobs in Cocoa, FL are:

What cities near Cocoa, FL are hiring for Technical Support Associate jobs?

Cities near Cocoa, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Cocoa, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,959 per year, or $21.6 per hour.

IT Support Engineer L1

Brenntag AG

Orlando, FL • On-site

Full-time

Medical, Retirement

Re-posted 13 days ago

Job description

Your Role
KEY RESPONSIBILITIES
Technical Support & Troubleshooting
  • Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations
  • Assist with network connectivity issues (Wi-Fi, VPN, LAN)
  • Perform basic Active Directory tasks: password resets, account unlocks, user provisioning
  • Support onboarding and offboarding processes including equipment setup and decommissioning

Ticketing & Documentation
  • Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)
  • Accurately document troubleshooting steps, resolutions, and recurring issues
  • Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation
  • Contribute to and maintain the internal knowledge base

Customer Service & Communication
  • Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools
  • Set and manage user expectations regarding resolution timelines
  • Follow up on open tickets to ensure user satisfaction and timely closure
  • Act as a calm, reliable point of contact during technical disruptions

Your Profile
Education & Experience
  • High school diploma or GED required; Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.
  • 1-2 years of experience in a help desk, IT support, or desktop support role
  • Equivalent combination of education and hands-on experience will be considered

Skills
  • Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus
  • Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)
  • Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
  • Strong verbal and written communication skills
  • Ability to explain technical concepts clearly to non-technical users
  • Excellent time management and ability to prioritize multiple open tickets
  • Patient, empathetic, and professional demeanor under pressure
  • Self-motivated with a desire to learn and grow within IT

Additional Qualifications
  • CompTIA A+, CompTIA Network+, or ITIL Foundation certification
  • Bilingual (English/French) a plus for the Montreal location
  • Experience in a corporate or enterprise IT environment

Our Offer
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
  • Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
  • Paid parental leave
  • Education assistance program
  • Employee assistance program
  • Various healthcare plan options as well as 401(k)

INTERESTED?
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant's actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.).
Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.
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