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Technical Support Associate Jobs in Florida (NOW HIRING)

CGI Inc.

Support Associate II

Miami, FL · On-site

$16.25 - $21/hr

Support Associate II Category ... Business Analysis (functional and technical) Main location: United States, Florida, Miami Position ...

Florida Jobs

ADMINISTRATIVE SUPPORT ASSOCIATE

Ocoee, FL · On-site

$14.50 - $18.25/hr

Administrative Support Associate - 55013510 Join FDOT and be part of the team that works as one to ... technical aspects of various types of presentations. Maintain current information on Turnpike ...

BCI Technologies

Sales Support Associate

Kissimmee, FL

$15 - $19.50/hr

Basic technical aptitude and a willingness to acquire technical knowledge * Communication skills ... sales and technical support, we invite you to apply for this exciting opportunity at BCI ...

SECO Energy

Member Support Associate

Eustis, FL · On-site

$15.50 - $21.25/hr

Technical & Computer Competencies: Proficiency in the use of personal computers and standard office ... informed support to members. Verification The above qualifications and competencies for this ...

BCI Technologies

Sales Support Associate

Kissimmee, FL · On-site

$15 - $19.50/hr

Basic technical aptitude and a willingness to acquire technical knowledge * Communication skills ... sales and technical support, we invite you to apply for this exciting opportunity at BCI ...

BCI Technologies

Sales Support Associate

Kissimmee, FL · On-site

$35K - $50K/yr

Basic technical aptitude and a willingness to acquire technical knowledge * Communication skills ... sales and technical support, we invite you to apply for this exciting opportunity at BCI ...

Apply Early

BCI Technologies

Sales Support Associate

Kissimmee, FL · On-site

$35K - $50K/yr

Basic technical aptitude and a willingness to acquire technical knowledge * Communication skills ... sales and technical support, we invite you to apply for this exciting opportunity at BCI ...

BCI Technologies

Sales Support Associate

Kissimmee, FL · On-site

$35K - $50K/yr

Basic technical aptitude and a willingness to acquire technical knowledge * Communication skills ... sales and technical support, we invite you to apply for this exciting opportunity at BCI ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for technical support associate in Florida is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Florida? The most popular types of Technical Support jobs in Florida are:
What are popular job titles related to Technical Support Associate jobs in Florida? For Technical Support Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Florida look for? The top searched job categories for Technical Support Associate jobs in Florida are:
What cities in Florida are hiring for Technical Support Associate jobs? Cities in Florida with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
2026-2027, Specialist, Technical Support

2026-2027, Specialist, Technical Support

School District of Lee County

Fort Myers, FL • On-site

Full-time

Posted 4 days ago

Job description

Qualifications
MINIMUM QUALIFICATIONS:
  • High School diploma or equivalent.
  • Two (2) years of experience in computer support or a related field.
PREFERRED QUALIFICATIONS:
  • Associate's degree.
  • Advanced industry certifications in computer repair or equivalent.
Relevant experience or education may be substituted to satisfy minimum qualifications.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Clear and concise oral and written communication skills; organizational and management skills.
  • Knowledge of industry-standard networking technologies, procedures, and methodologies.
  • Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
  • Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
  • Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
  • Ability to professionally and effectively respond to customer needs and requests for service or assistance.
  • Ability to efficiently work independently with minimal direction or direct oversight.
  • Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent.
Revised: 5/31/23
Responsibilities
  • Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
  • Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
  • Assist educators in planning for and use of technology in the instructional program.
  • Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
  • Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
  • Recommend budget requirements and provide purchase order information for school technology planning.
  • Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
  • Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.
Revised: 5/31/23
Additional Job Information
S09, 255 Days, 8 hours, $24.70

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