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Technical Support Associate Jobs in Jacksonville, FL

Batteries Plus

Retail Sales Associate

Saint Augustine, FL · On-site

$13 - $15/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Saint Augustine, FL · On-site

$13 - $15/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Saint Augustine, FL · On-site

$13 - $15/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Saint Augustine, FL · On-site

$13 - $15/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Jacksonville, FL

Technical Support Associate information

See Jacksonville, FL salary details

$10

$22

$53

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Jacksonville, FL is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.52 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Jacksonville, FL?

The most popular types of Technical Support jobs in Jacksonville, FL are:

What are popular job titles related to Technical Support Associate jobs in Jacksonville, FL?

For Technical Support Associate jobs in Jacksonville, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Jacksonville, FL look for?

The top searched job categories for Technical Support Associate jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Technical Support Associate jobs?

Cities near Jacksonville, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Tier II Technical Support Specialist

Level 10 Solutions

Jacksonville, FL • On-site

$25 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

About the Role

Level 10 Solutions is seeking a skilled Tier 2 Technical Support Specialist for our Service Delivery team to provide dependable technical support for our clients. This role supports end users and workstations by resolving hardware and software issues, assisting with installation and maintenance, and helping ensure client systems remain stable, secure, and well supported. Our ideal candidate is initiative-taking and proficient in troubleshooting a range of technical issues, supporting network monitoring and security-related alerts, and contributing to the overall reliability of our clients' environments.

At Level 10, our mission is to provide exceptional technology, leadership, and management through professionals committed to quality, integrity, and excellence through service, with responsible stewardship and honoring the trust placed in us.


Core Responsibilities

•    Manage incoming calls, system alerts, and user requests, ensuring each item is well documented, prioritized, and resolved through the PSA system.

•    Provide remote and on-site support — including hardware and software installation, maintenance, and troubleshooting — with a focus on timely communication and complete issue resolution.

•    Perform account management tasks, including password resets, user access updates, and security group modifications.

•    Participate in network monitoring; identify, escalate, and address potential security threats; and deploy security products following established procedures and best practices.

•    Coordinate with vendors for technology support, warranty service, and equipment repairs.

•    Stay current with operating systems, network infrastructure, and security best practices, and participate in the on-call rotation as assigned.


Required Microsoft Certifications

Candidates must hold at least one fundamentals certification and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate adds the MD-102 and/or MS-102, demonstrating administrator-level expertise across the Microsoft 365 ecosystem.

•    MS-900: Microsoft 365 Fundamentals · AZ-900: Microsoft Azure Fundamentals · SC-900: Security, Compliance, and Identity Fundamentals

•    MD-102: Endpoint Administrator Associate · MS-102: Administrator Associate


What We're Looking For

•    Two to three years' experience in an MSP environment, with the ability to travel to client sites as needed.

•    Strong customer service, collaboration, and critical-thinking skills, with clear, professional, customer-first communication.

•    An initiative-taker who works effectively with minimal supervision — detail driven, technologically adept, and analytical in approach.

•    A passion for troubleshooting and adapting to new technologies and evolving processes.


Compensation, Benefits & Schedule

•      This full-time role pays $25–$30 per hour, determined by experience, plus overtime pay.

•      Benefits include health, dental, and vision insurance, a health savings account, a 401(k) and retirement plan, life insurance, and paid time off.

•      The schedule is Monday through Friday in 8-hour shifts (expectedly for 40 hours/week), with participation in the on-call rotation.

If you take pride in exceptional service and want to grow with a team committed to quality, integrity, and excellence, we'd love to hear from you.

Apply