Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... By managing real-time support, community engagement, and technical troubleshooting, we ensure a ...
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Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... By managing real-time support, community engagement, and technical troubleshooting, we ensure a ...
Melbourne, FL · Remote
$40 - $50/hr
Support the travel and expense team and corporate card submissions. * Process payroll for all ... Analyze payroll data to identify trends, discrepancies, and areas for improvement. * Generate and ...
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Melbourne, FL · Remote
$40 - $50/hr
Support the travel and expense team and corporate card submissions. * Process payroll for all ... Analyze payroll data to identify trends, discrepancies, and areas for improvement. * Generate and ...
Melbourne, FL · Remote
$16.75 - $22.50/hr
... 1 technical support through effective troubleshooting and problem solving for our client ... Provide remote PC control (e.g., Webex, LogMeIn) as needed to diagnose and resolve complex issues.
Melbourne, FL · Remote
$16.75 - $22.50/hr
... 1 technical support through effective troubleshooting and problem solving for our client ... Provide remote PC control (e.g., Webex, LogMeIn) as needed to diagnose and resolve complex issues.
Indian Harbour Beach, FL · Remote
$55 - $65/hr
REMOTE Technical Curriculum Developer, AI Programming (Software Engineering Audience) CapeTalent ... The training you'll support is built for software engineers -- full-stack, front-end, and back-end ...
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Indian Harbour Beach, FL · Remote
$55 - $65/hr
REMOTE Technical Curriculum Developer, AI Programming (Software Engineering Audience) CapeTalent ... The training you'll support is built for software engineers -- full-stack, front-end, and back-end ...
Melbourne, FL · Remote
$20.75 - $26.25/hr
Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience ... Have some level of technical understanding of the products building up a desktop service.
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Melbourne, FL · Remote
$20.75 - $26.25/hr
Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience ... Have some level of technical understanding of the products building up a desktop service.
Melbourne, FL · Remote
Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:
Melbourne, FL · Remote
Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:
On a rotation basis, provide after-hours Customer Support. * Travel to client sites to provide ... One or more technical certifications Technical Experience: * Remote Experience managing ...
On a rotation basis, provide after-hours Customer Support. * Travel to client sites to provide ... One or more technical certifications Technical Experience: * Remote Experience managing ...
Melbourne, FL · Remote
... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...
Melbourne, FL · Remote
... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...
Palm Bay, FL · Remote
$70 - $90/hr
Investigate and analyze the development, morphology, and behavior of microscopic organisms ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...
Palm Bay, FL · Remote
$70 - $90/hr
Investigate and analyze the development, morphology, and behavior of microscopic organisms ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...
Claims Payment Analyst At Percepta, we bring first-class service across each market we support. As ... remote
Claims Payment Analyst At Percepta, we bring first-class service across each market we support. As ... remote
Palm Bay, FL · Remote
$70 - $90/hr
Conduct qualitative and quantitative chemical analyses and experiments to support product ... Strong written and verbal communication skills, with the ability to convey technical concepts ...
Palm Bay, FL · Remote
$70 - $90/hr
Conduct qualitative and quantitative chemical analyses and experiments to support product ... Strong written and verbal communication skills, with the ability to convey technical concepts ...
Cape Canaveral, FL · On-site +1
$126K - $193K/yr
... support SYD 80 (NH-0801-04, GS-14/15 Equivalent). Description: The Space Force Portfolio ... technical and risk analyses. You will assess state-of-the-art technologies, such as In-space ...
Cape Canaveral, FL · On-site +1
$126K - $193K/yr
... support SYD 80 (NH-0801-04, GS-14/15 Equivalent). Description: The Space Force Portfolio ... technical and risk analyses. You will assess state-of-the-art technologies, such as In-space ...
Support ongoing security assessments and readiness tracking * Communicate clearly and effectively ... Strong process documentation and technical writing skills Who We are: Alluvionic is a woman-owned ...
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Support ongoing security assessments and readiness tracking * Communicate clearly and effectively ... Strong process documentation and technical writing skills Who We are: Alluvionic is a woman-owned ...
Melbourne, FL · Remote
$31 - $35/hr
This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... Delivering research, data acquisition, and analysis of energy and power markets to create reports ...
Melbourne, FL · Remote
$31 - $35/hr
This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... Delivering research, data acquisition, and analysis of energy and power markets to create reports ...
Titusville, FL · On-site +1
Mechanical Systems Engineer Onsite Kennedy Space Center /Florida - No Hybrid or remote is available ... technical adequacy and compliance. * Perform independent mechanical analysis to support design ...
Titusville, FL · On-site +1
Mechanical Systems Engineer Onsite Kennedy Space Center /Florida - No Hybrid or remote is available ... technical adequacy and compliance. * Perform independent mechanical analysis to support design ...
Melbourne, FL · Remote
$125K - $173K/yr
... provide both technical and process (DO-254) guidance to the verification team. Core ... analyses. * DO-254 Certification: Create artifacts required for Airborne Electronic Hardware (AEH ...
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Melbourne, FL · Remote
$125K - $173K/yr
... provide both technical and process (DO-254) guidance to the verification team. Core ... analyses. * DO-254 Certification: Create artifacts required for Airborne Electronic Hardware (AEH ...
Palm Bay, FL · Remote
$13.25 - $16.75/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Palm Bay, FL · Remote
$13.25 - $16.75/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Melbourne, FL · Remote
$14.25 - $18/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Melbourne, FL · Remote
$14.25 - $18/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Cocoa, FL · Remote
$13.50 - $17/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Cocoa, FL · Remote
$13.50 - $17/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Perform hydrologic / hydraulic calcuatlions, earthwork analysis, and cost estimations. * Conduct ... Oversee the construction phase of projects, providing technical support, and ensuring compliance ...
Perform hydrologic / hydraulic calcuatlions, earthwork analysis, and cost estimations. * Conduct ... Oversee the construction phase of projects, providing technical support, and ensuring compliance ...
$14.26 - $16.63
9% of jobs
$16.63 - $19
12% of jobs
$19.67 is the 25th percentile. Wages below this are outliers.
$19 - $21.37
16% of jobs
The median wage is $23.11 / hr.
$21.37 - $23.74
18% of jobs
$23.74 - $26.11
12% of jobs
$27.95 is the 75th percentile. Wages above this are outliers.
$26.11 - $28.48
11% of jobs
$28.48 - $30.85
10% of jobs
$30.85 - $33.22
6% of jobs
$33.22 - $35.59
3% of jobs
$35.59 - $37.96
1% of jobs
$37.96 - $40.33
2% of jobs
$14
$25
$40
A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.
To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.
One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.
The most popular types of Technical Support Analyst jobs in Melbourne, FL are:
For Technical Support Analyst Remote jobs in Melbourne, FL, the most frequently searched job titles are:
The top searched job categories for Technical Support Analyst Remote jobs in Melbourne, FL are:
Cities near Melbourne, FL with the most Technical Support Analyst Remote job openings:
$20 - $30/hr
Contractor
Posted 10 days ago
Serve as Tier 1 support across multiple channels including email, Slack, webinars, and live help sessions to assist learners.
Investigate, verify, and troubleshoot support tickets by performing diagnostic checks and guiding learners through basic self-service fixes.
Maintain the shared inbox by monitoring responses, organizing processed emails, and escalating unresolved issues with detailed evidence.
CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
About the Role
The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.
Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development
We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.
What You’ll Do
Multi-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.
Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.
Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.
Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.
Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.
Daily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.
Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.
Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.
JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.
Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.
Compliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.
Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.
FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.
Light Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.
Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.
You will act as the vital connector between learners and our internal partner teams, including:
Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.
Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.
Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.
What We’re Looking For
Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.
LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.
Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.
Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.
Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.
