IT End User Analyst
Pembroke Park, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Pembroke Park, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Hialeah Gardens, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Hialeah Gardens, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Westchester, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Westchester, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
West Park, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
West Park, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Medley, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Medley, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami Springs, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami Springs, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
North Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
North Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Kendall, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Kendall, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Pinecrest, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Pinecrest, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Hallandale Beach, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Hallandale Beach, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Richmond Heights, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Richmond Heights, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Hialeah, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Hialeah, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Opa Locka, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Opa Locka, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami Lakes, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami Lakes, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Miami, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Aventura, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
IT End User Analyst
Aventura, FL · On-site
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
User Support Analyst information
See Florida salary details
$35.1K - $39.4K
6% of jobs
$39.4K - $43.7K
3% of jobs
$46.8K is the 25th percentile. Wages below this are outliers.
$43.7K - $48K
21% of jobs
$48K - $52.2K
17% of jobs
The median wage is $53K / yr.
$52.2K - $56.5K
15% of jobs
$56.5K - $60.8K
13% of jobs
$60.9K is the 75th percentile. Wages above this are outliers.
$60.8K - $65.1K
9% of jobs
$65.1K - $69.4K
7% of jobs
$69.4K - $73.6K
3% of jobs
$73.6K - $77.9K
2% of jobs
$77.9K - $82.2K
3% of jobs
$35.1K
$55.9K
$82.2K
How much do user support analyst jobs pay per year?
As of Sep 6, 2026, the average yearly pay for user support analyst in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a user support analyst?
To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.
What are some common challenges faced by user support analysts and how can they be managed effectively?
User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
Is a user support analyst a good job?
A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.
What does a user support analyst do?
A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.
What are popular job titles related to User Support Analyst jobs in Florida?
For User Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching User Support Analyst jobs in Florida look for?
The top searched job categories for User Support Analyst jobs in Florida are:
What are popular job titles related to User Support Analyst jobs in FL?
For User Support Analyst jobs in FL, the most frequently searched job titles are:
Job description
We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.
Roles and Responsibilities-
Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.
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Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.
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Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.
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Analyze IT support data, identify trends, and provide insights to improve service delivery.
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Perform desktop troubleshooting, application support, and end-user issue resolution.
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Support IT asset management, including tracking and maintaining hardware and software assets.
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Assist with Microsoft 365 and other enterprise end-user technologies.
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Document troubleshooting steps, resolutions, and knowledge articles.
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Provide excellent customer service and communicate effectively with end users and technical teams.
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Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
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3+ years of experience in IT support, help desk, desktop support, or end-user computing.
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Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.
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Experience creating and maintaining ServiceNow reports and dashboards.
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Strong troubleshooting skills across desktop, mobile, and enterprise applications.
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Knowledge of Microsoft 365 and enterprise end-user technologies.
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Experience with IT asset management and support processes.
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Strong analytical, problem-solving, and customer service skills.
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Excellent verbal and written communication skills.
About Techvilla Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
CA, US
Year founded
2006