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User Support Analyst Jobs in Florida (NOW HIRING)

Ubertal Inc

Customer Support Analyst

Tallahassee, FL · On-site

Microsoft Teams or In-Person Role Overview An intermediate Customer Support Analyst is needed to deliver end-user software and hardware technical support. This role involves diagnosing and resolving ...

Robert Half

Technical Support Analyst

Tallahassee, FL · On-site

$40 - $45/hr

We are looking for an experienced Technical Support Analyst to support end users and help maintain ... Clear written and verbal communication skills, with the ability to explain technical issues in user ...

TechData Service Company LLC

Be Seen First

IT System Analyst-BB0827

Miramar, FL · On-site

$35 - $44/hr

... user support, troubleshoot issues, and respond to system-related questions. 3. Stakeholder ... business analysis, preferably in clinical research or the pharmaceutical industry. · Strong ...

MDVIP

Analyst, EHR Support

Boca Raton, FL · On-site

Provide excellent customer service and support to physicians and staff, ensuring a positive user ... Analytical Thinking - Troubleshoots effectively, identifies root causes, and applies sound judgment ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

Provide excellent customer service and support to physicians and staff, ensuring a positive user ... Analytical Thinking - Troubleshoots effectively, identifies root causes, and applies sound judgment ...

Dlapiper

Litigation Support Analyst

Miami, FL · Hybrid

$46.15 - $73.38/hr

... creating user accounts, granting access, creating review layouts and assisting with searches ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

Provide excellent customer service and support to physicians and staff, ensuring a positive user ... Analytical Thinking - Troubleshoots effectively, identifies root causes, and applies sound judgment ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket ...

D and H Distributing Co

Intern- IT Support

Clearwater, FL · On-site

$13.75 - $18.50/hr

Intern- IT Support Analyst This is an onsite role that is based in Clearwater, FL. D&H is growing ... Provide onsite and remote support for end user systems (Windows & macOS). * Install, deploy ...

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All JobsUser Support Analyst JobsUser Support Analyst Jobs in Florida

User Support Analyst information

See Florida salary details

$35.1K

$55.9K

$82.2K

How much do user support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for user support analyst in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

Is a user support analyst a good job?

A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.

What are popular job titles related to User Support Analyst jobs in Florida?

For User Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching User Support Analyst jobs in Florida look for?

The top searched job categories for User Support Analyst jobs in Florida are:

What are popular job titles related to User Support Analyst jobs in FL?

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User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $55,906 per year, or $26.9 per hour.

Customer Support Analyst

Tallahassee, FL • On-site

Ubertal Inc
IT Services • 201 - 500 employees
Learn more about Ubertal Incexternal

Contractor

Posted 5 days ago

Job description

Position Title: Customer Support Analyst

Location: Tallahassee, FL

Engagement Type: Contract

Work Mode: On-site

Duration: 9 Months (10/01/2026 – 06/30/2027, with potential renewal)

Interview Type: Microsoft Teams or In-Person

Role Overview
An intermediate Customer Support Analyst is needed to deliver end-user software and hardware technical support. This role involves diagnosing and resolving service issues, providing Tier 2 escalation support, maintaining specialized systems, and assisting with Audio Visual and Video Conferencing equipment. The position requires strong problem-solving skills, customer service dedication, and hands-on experience supporting computer hardware and network environments.

Key Responsibilities
• Troubleshoot and restore routine technical service and equipment issues using established diagnostic procedures.
• Provide Tier 2 technical support of medium to high difficulty, taking ownership of complex issues.
• Assist workstation support leadership with computer system and software troubleshooting.
• Deliver technical assistance, routine maintenance, and support for specialized software applications and peripheral hardware (e.g., networked printers, smartphones).
• Install, configure, and support hardware/software while monitoring the Service Desk queue and resolving assigned tickets.
• Perform root cause analysis and develop documentation and checklists for issue prevention.
• Maintain knowledge and call tracking databases to improve problem resolution quality.
• Create detailed technical documentation and coordinate service calls and repairs for warranty and non-warranty equipment.
• Support Audio Visual (AV) and Video Conferencing (VC) equipment setup, reservations, and troubleshooting.
• Collaborate within a team environment to share information, assist with incoming calls, and support projects.

Required Skills & Experience
• High School diploma or equivalent.
• Qualification met through ONE of the following:

2 years of experience in workstation hardware installation, maintenance, and technical support.

2 years of experience providing customer service and technical support for Microsoft Office 365 and Windows operating systems (Windows 7 or above).

Technical certifications (e.g., CompTIA A+, CompTIA Network+, MCDST) combined with 1 year of hands-on experience.

An Associate or Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• Advanced knowledge of Microsoft products (Windows OS, Office Suite, Outlook) in a networked environment.
• Advanced knowledge of PC software, hardware, firmware, and local area/wide area network environments.
• Proven skill in installing and troubleshooting PC hardware, operating systems, and software applications across multiple manufacturers.
• Strong communication, organizational, project-tracking, and problem-solving abilities.

Preferred Skills
• Technical certifications such as CompTIA A+, CompTIA Network+, or MCDST.
• Prior experience handling Tier 2 technical support and Service Desk queue ticket resolution.
• Practical knowledge of Audio Visual (AV) and Video Conferencing (VC) setup and troubleshooting.

Additional Details
• Work Arrangement: Full-time on-site position; no telecommuting permitted.
• Schedule: Requires flexibility to work hours between 7:00 AM and 7:00 PM and/or Saturdays on a rotation or as part of a regular and on-call schedule.