ZipRecruiter

Log In

1

User Support Analyst Jobs in Florida (NOW HIRING)

Dlapiper

Litigation Support Analyst

Miami, FL · Hybrid

$46.15 - $73.38/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... creating user accounts, granting access, creating review layouts and assisting with searches ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

MDVIP

Analyst, EHR Support

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide excellent customer service and support to physicians and staff, ensuring a positive user ... Analytical Thinking - Troubleshoots effectively, identifies root causes, and applies sound judgment ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide excellent customer service and support to physicians and staff, ensuring a positive user ... Analytical Thinking - Troubleshoots effectively, identifies root causes, and applies sound judgment ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide excellent customer service and support to physicians and staff, ensuring a positive user ... Analytical Thinking - Troubleshoots effectively, identifies root causes, and applies sound judgment ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket ...

previous pagenext page

Showing results 21-40

All JobsUser Support Analyst JobsUser Support Analyst Jobs in Florida

User Support Analyst information

See Florida salary details

$35.1K

$55.9K

$82.2K

How much do user support analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for user support analyst in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

Is a user support analyst a good job?

A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.

What are popular job titles related to User Support Analyst jobs in Florida?

For User Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching User Support Analyst jobs in Florida look for?

The top searched job categories for User Support Analyst jobs in Florida are:

What are popular job titles related to User Support Analyst jobs in FL?

For User Support Analyst jobs in FL, the most frequently searched job titles are:

User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,906 per year, or $26.9 per hour.

AVP, Help Desk User Support

Cantor Fitzgerald Securities

Jacksonville, FL • On-site

$60K - $70K/yr

Full-time

Re-posted 15 days ago

Job description


The AVP, Help Desk User Support will oversee a team responsible for delivering exceptional on-site desktop and end-user support in a fast-paced financial services environment. This role requires a hands-on approach, strong leadership skills, and the ability to manage a diverse range of IT support tasks, from hardware and software troubleshooting to global project implementation. The successful candidate will ensure our Jacksonville office receives the highest level of IT support, working closely with central IT teams and regional colleagues to maintain consistent service standards across the Cantor Fitzgerald Technology Markets LLC.
Responsibilities
  • Provide first- and second-line support for hardware, software, and peripheral issues across Windows and macOS environments.
  • Manage the full lifecycle of end-user equipment, including provisioning, configuration, deployment, and retirement.
  • Perform general preventative maintenance to minimize disruptions and extend asset lifespan.
  • Assist with facility-related IT matters, such as moves, adds, and changes, to ensure seamless staff relocations and office reconfigurations.
  • Troubleshoot and resolve network connectivity issues at the desktop level, escalating to network teams as needed.
  • Support video conferencing systems, AV equipment, and audio/visual conferencing technologies.
  • Maintain an accurate inventory of all IT assets on-site.
  • Log, track, and resolve incidents and service requests via the firm's ITSM ticketing system, ensuring timely resolution within SLA targets.
  • Collaborate with central IT teams and regional colleagues to represent and meet Jacksonville-specific IT needs.
  • Stay current with AI productivity features within the Microsoft 365 ecosystem to support and guide end-users.

Qualifications
  • Associate's Degree in Computer Science or a related field, or equivalent practical experience.
  • Minimum 3 years of desktop support experience, preferably in financial services.
  • In-depth knowledge of Windows desktop technologies and Windows 11 environments.
  • Intermediate knowledge of TCP/IP, DNS, DHCP, and internetworking technology.
  • Intermediate knowledge of Microsoft Office applications and Apple products.
  • Knowledge of multiple operating systems, audio/video conferencing technologies, and market data applications.
  • Strong communication skills to explain technical issues to non-technical staff.
  • Ability to work independently, prioritize tasks, and manage workload with minimal supervision.
  • Experience in financial services or a similarly regulated environment is preferred.
  • Relevant industry certifications, such as Microsoft MCP, MCSA, or CompTIA A+, are advantageous.

Salary Expectations: $60,000-$70,000kbase
#LI-JM3

Apply