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User Support Engineer Jobs (NOW HIRING)

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily responsible for supporting the organization's IT Desktop Infrastructure in Budapest, and also support ...

CYNET SYSTEMS

End User Support Engineer

Sunnyvale, CA · On-site

$39 - $44/hr

At least two years of experience supporting a Windows domain environment desired. * Relevant ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

krg technology inc

Support Engineer

Chicago, IL · On-site

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Passionate about programming, passionate about quality and enjoy communicating and working with end ...

VTG

User Support Specialist

Reston, VA

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Passionate about programming, passionate about quality and enjoy communicating and working with end ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

The engineer reports to the Director of Corporate IT. The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the ...

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... CompTIA Network+ Utilization Breakdown End-user Support 40% Documentation 20% Internal Support Tool ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... CompTIA Network+ Utilization Breakdown End-user Support 40% Documentation 20% Internal Support Tool ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... CompTIA Network+ Utilization Breakdown End-user Support 40% Documentation 20% Internal Support Tool ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

The engineer reports to the Director of Corporate IT. The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the ...

N2 Services Inc

Endpoint Support Engineer

Plano, TX · On-site

Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and ... Collaborate with engineering teams to resolve incidents based on log data * Collaborate with ...

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Provide second level support to internal Client colleagues throughout Service Engineering and Field ...

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How much do user support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for user support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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User Support Engineer

Fort George G Meade, MD • On-site

Global Enterprise Services, LLC
IT Services • 11 - 50 employees
Learn more about Global Enterprise Services, LLCexternal

$138K - $149K/yr

Full-time

Re-posted 15 days ago

Job description

 
 
    Tentative End Date for the Position: November 30, 2026
 
The User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements.  

 Education and Experience: 

  • Bachelor’s Degree or a combination of technical training, certifications, and experience
  • 5+ Years of Systems engineering design and operations experience. 
  • 7+ Years experience with configuring, securing, and troubleshooting end-user computing devices
  • Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management. 
  • IAT Level II certification (Security+ CE  or appropriate DoDM 8570 Baseline Certification) is required before start 

 Responsibilities: 

  • Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures. 
  • Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates. 
  • Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance. 
  • Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts. 
  • Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation. 
  • Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
  • Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
  • Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), Microsoft EndPoint Configuration Management (MECM), and MS Intune

 Knowledge and Skills: 

  • Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements. 
  • Adapt for working in team oriented or independent projects 
  • Lead a multi-functional team, prioritize actions, and support customer requirements
  • Excellent technical writing & presentation skills
  • Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing. 
  • Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams) 
  • Document Standard Operating Procedures and guides. 
  • Excellent verbal and written communication skills 
  • Ability to organize and facilitate planning and demonstrations 
  • Ability to track, manage, and ensure project tasks are completed in a timely manner 
  • Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge 

  • Understanding of the technical environment
  • Microsoft operating system
  • Understanding of Apple computing devices
  • Microsoft InTune
  • Microsoft Virtual Desktop Infrastructure
  • Remedy ITSM/ServiceNow
  • System Center Configuration Manager (SCCM)
  • Microsoft Endpoint Configuration Manager (MECM)

 Clearance/Citizenship: 

  • Secret 
  • Must be US Citizen

 Travel Requirements: 

 This position will involve minimal travel, up to 25% of time 

 Location:  Fort Meade, MD (On Site)