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User Support Engineer Jobs in Florida (NOW HIRING)

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Provide second level support to internal Client colleagues throughout Service Engineering and Field ...

MDAEdge

Senior Desktop Support Engineer

Clearwater, FL · On-site

MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing ...

Apex Systems

Product Services Engineer

Juno Beach, FL · On-site

Manage user support requests, troubleshoot application issues, resolve tickets, and coordinate with software engineering teams. * Perform technical troubleshooting, including ticket triage, root ...

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

The Technical Support Engineer delivers accurate and timely technical support, guidance, and ... Recommend systems enhancements to reduce recurring user issues. * Adhere to established procedures ...

AVI-SPL

Onsite IT Engineer - IT/AV Support

Miami, FL · On-site

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global ... Audio Visual & Enterprise End User Support Specialist Audio Visual (AV) & Unified Communications ...

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User Support Engineer information

What cities in Florida are hiring for User Support Engineer jobs?

Cities in Florida with the most User Support Engineer job openings:

Xentry User Support

Jacksonville, FL • On-site

JS Consulting
Custom Software Development Services • 1 - 10 employees
Learn more about JS Consultingexternal

Contractor

Re-posted 10 days ago

Job description

Job Title- Xentry User Support

Project Location – Jacksonville, FL 32218 (Onsite role) 

Duration- 6+ months contract

Visa- USC/ GC/ GCEAD/ H4EAD/ TN

  • The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues.
  • This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • The representative will manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.

 Required:

  • High School Diploma (GED) or equivalent work experience.
  • Preferred Automotive Retail, Automotive Technical or Network/IT experience.
  • Experience with customer support or handling inquiries in a professional environment.
  • Work Independently: Ability to work independently with limited support from management.
  • Communication Skills: Clear verbal and written communication to explain solutions effectively.
  • Computer Skills: Proficiency in basic Office applications.
  • Multitasking: Handling multiple systems or tasks simultaneously.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Efficiency: Managing call durations to handle inquiries promptly without sacrificing quality.
  • Prioritization: Addressing urgent customer issues effectively.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Adaptability: Ability to adapt based on varying customer needs or changing company protocols. 

 Responsibilities:

  • First point of contact for users seeking assistance with XENTRY software and hardware issues.
  • Providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
  • Receive, record, and rectify technical problems with XENTRY hardware and software.
  • Provide first level support to Client dealers, Independent Repair Facilities and Vans Fleet accounts regarding proprietary XENTRY hardware issues including but not limited to flashing, coding, and equipment.
  • Provide second level support to internal Client colleagues throughout Service Engineering and Field teams.
  • Provide feedback and solutions to customers within the prescribed guidelines.
  • Record all case work in XENTRY Support System application.
  • Identify, develop, and publish technical information as needed or requested to maximize dealer effectiveness in relation to Star Diagnosis topics.
  • Complete ad-hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.