ZipRecruiter

Log In

1

User Support Technician Jobs (NOW HIRING)

City of Toledo

End User Support Technician

Toledo, OH · On-site

$59K - $63K/yr

Description POSITION SUMMARY The End User Support Technician is responsible for providing a high level of customer and technical support to the organization. ESSENTIAL JOB FUNCTIONS Document and ...

City of Toledo, OH

End User Support Technician

Toledo, OH · On-site

$59K - $63K/yr

Information Technology Opening Date: 06/04/2026 Closing Date: 6/13/2026 11:59 PM Eastern Description POSITION SUMMARY The End User Support Technician is responsible for providing a high level of ...

Gate City Bank

User Support Technician I

Fargo, ND · On-site

$21 - $29/hr

The User Support Technician I role provides excellent customer service while performing help desk functions. This position demonstrates a fundamental array of IT skills to help support applications ...

Gate City Bank

User Support Technician I

Fargo, ND

$21 - $29/hr

The User Support Technician I role provides excellent customer service while performing help desk functions. This position demonstrates a fundamental array of IT skills to help support applications ...

Alorica

End User Support Technician

Tucson, AZ

End User Support Technician I Location: Tucson Employment Type: Full Time Reporting to: Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

H2O Innovation

IT User Support Technician

Gulfport, MS · On-site

$21.50 - $29.25/hr

They are seeking an IT User Support Technician to provide diverse IT support and improve software for their users, requiring strong mechanical aptitude and attention to detail. Responsibilities : • ...

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

next page

Showing results 1-20

All JobsUser Support Technician Jobs

User Support Technician information

See salary details

$12

$25

$42

How much do user support technician jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for user support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a User Support Technician do?

A User Support Technician provides technical assistance and support to users experiencing computer, software, or hardware issues. They troubleshoot problems, answer queries, and guide users through steps to resolve technical difficulties, often remotely or in person. Their responsibilities also include installing and configuring software, maintaining system performance, and documenting solutions for future reference. User Support Technicians play a key role in ensuring that technology runs smoothly in organizations and that users can work efficiently.

What does a helpdesk technician do?

A helpdesk technician provides technical support to users by troubleshooting hardware, software, and network issues. They often use remote tools and ticketing systems to resolve problems efficiently and may assist with setup, maintenance, and user training. Strong communication skills and basic knowledge of operating systems and common software are essential for the role.

What jobs pay $2000 a day?

High-paying roles for a User Support Technician are uncommon, as most support positions pay hourly or salary wages below that level. Typically, jobs that pay $2000 a day are in specialized fields such as consulting, executive management, or highly skilled technical roles with significant experience, certifications, or freelance contracts. These roles often require advanced skills, certifications, or independent consulting arrangements rather than standard support technician positions.

What are the key skills and qualifications needed to thrive as a User Support Technician, and why are they important?

To thrive as a User Support Technician, you need strong problem-solving skills, technical knowledge of computer hardware and software, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and network troubleshooting utilities is typically required. Excellent communication, patience, and customer service abilities help you effectively assist users and resolve issues. These skills ensure prompt and accurate technical support, leading to minimized downtime and improved user satisfaction.

What are some common challenges faced by User Support Technicians, and how can they be effectively managed?

User Support Technicians often encounter challenges such as handling a high volume of support requests, managing frustrated users, and troubleshooting diverse technical issues across hardware and software platforms. Effective time management, clear communication, and strong problem-solving skills are essential to address these challenges. Collaborating with IT teams and utilizing ticketing systems can also help prioritize tasks and ensure prompt resolution of issues, fostering a positive support experience for users.

What is the highest paid technician?

The highest paid technicians are often specialized roles such as network or systems engineers, with salaries exceeding $80,000 annually. In fields like cybersecurity or cloud computing, technicians with advanced certifications and experience can earn higher salaries, sometimes over $100,000. Salary levels depend on industry, location, experience, and certifications held.

What is a user support technician?

A user support technician is a professional who assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide solutions, and often use tools like remote support software or ticketing systems to resolve user concerns efficiently.

What is the difference between User Support Technician vs Help Desk Technician?

AspectUser Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, client locations, corporate officesHelp desk, call centers, remote support
Industry UsageIT services, corporate, educationIT support, customer service, technical support
Common Search IntentTechnical support roles, troubleshooting, user assistanceHelp desk roles, remote support, ticket resolution

Both User Support Technicians and Help Desk Technicians provide technical assistance, often requiring similar certifications like CompTIA A+. User Support Technicians typically work directly with users in person or on-site, while Help Desk Technicians often handle remote support via phone or ticket systems. The roles overlap in troubleshooting and user assistance, but their work environments and daily tasks can differ based on employer needs.

More about User Support Technician jobs
What cities are hiring for User Support Technician jobs? Cities with the most User Support Technician job openings:
What states have the most User Support Technician jobs? States with the most job openings for User Support Technician jobs include:
What job categories do people searching User Support Technician jobs look for? The top searched job categories for User Support Technician jobs are:
User Support Technician jobs near you
Infographic showing various User Support Technician job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

End User Support Technician

Futran Tech Solutions Pvt. Ltd.

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

End User Support Technician
Duration: Short-Term Contract (2/3 Months)
Location: Chicago, IL
Qualifications
  • Education: Bachelor's Degree and/or related experience and/or training; or equivalent combination of education and experience in IT
  • Experience: 3+ years of experience in a similar position
  • Stack: Microsoft O365 and Azure

Responsibilities
  • The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well as upgrading and maintaining any supporting, approved software.
  • It also requires the support of any servers, networking, and phone equipment for remote and in-person staff and Level I- III service desk support
  • Install, maintain, and upgrade other PC hardware, printers, peripherals, and their related software.
  • Provide prompt, courteous, high-quality technical support to remote and in-person users via calls, emails, chat, and walk-in requests.
  • Work with management on a daily basis to accomplish tasks with minimal supervision.
  • Troubleshoot and help solve all end-user problems while collaborating with other IT staff frequently
  • Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems and resolutions.
  • Assist in procurement, configuration, maintenance, and support of 3rd party software and their associated vendors for end user devices
  • Manage relationship and day-to-day interaction with 3rd-party managed servicer provider.
  • Manage mobile footprint and mobile policies for end users.

Apply