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User Support Technician Jobs (NOW HIRING)

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

CGS Business Solutions

Sr. User Support Technician

Irvine, CA · On-site

$21.75 - $27.75/hr

The Sr. User Support Technician will act independently with limited oversight. Must provide support for PCs, software, printers, cell phone, desk phones, meeting rooms, voicemail, file shares ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for ...

designDATA

End User Support Technician-Tier 3

Washington, DC · On-site

$42K - $53K/yr

They are seeking an End User Support Technician-Tier 3 who will provide advanced troubleshooting and support, collaborate with team members, and contribute to the training of junior technicians.

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for ...

Stewart

End-User Support Technician

Portland, TN

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

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User Support Technician information

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$12

$25

$42

How much do user support technician jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for user support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a user support technician do?

A User Support Technician provides technical assistance and support to users experiencing computer, software, or hardware issues. They troubleshoot problems, answer queries, and guide users through steps to resolve technical difficulties, often remotely or in person. Their responsibilities also include installing and configuring software, maintaining system performance, and documenting solutions for future reference. User Support Technicians play a key role in ensuring that technology runs smoothly in organizations and that users can work efficiently.

What are the key skills and qualifications needed to thrive as a user support technician, and why are they important?

To thrive as a User Support Technician, you need strong problem-solving skills, technical knowledge of computer hardware and software, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and network troubleshooting utilities is typically required. Excellent communication, patience, and customer service abilities help you effectively assist users and resolve issues. These skills ensure prompt and accurate technical support, leading to minimized downtime and improved user satisfaction.

What are some common challenges faced by user support technicians, and how can they be effectively managed?

User Support Technicians often encounter challenges such as handling a high volume of support requests, managing frustrated users, and troubleshooting diverse technical issues across hardware and software platforms. Effective time management, clear communication, and strong problem-solving skills are essential to address these challenges. Collaborating with IT teams and utilizing ticketing systems can also help prioritize tasks and ensure prompt resolution of issues, fostering a positive support experience for users.

What is the difference between User Support Technician vs Help Desk Technician?

AspectUser Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, client locations, corporate officesHelp desk, call centers, remote support
Industry UsageIT services, corporate, educationIT support, customer service, technical support
Common Search IntentTechnical support roles, troubleshooting, user assistanceHelp desk roles, remote support, ticket resolution

Both User Support Technicians and Help Desk Technicians provide technical assistance, often requiring similar certifications like CompTIA A+. User Support Technicians typically work directly with users in person or on-site, while Help Desk Technicians often handle remote support via phone or ticket systems. The roles overlap in troubleshooting and user assistance, but their work environments and daily tasks can differ based on employer needs.

More about User Support Technician jobs

What cities are hiring for User Support Technician jobs?

Cities with the most User Support Technician job openings:

What states have the most User Support Technician jobs?

States with the most job openings for User Support Technician jobs include:

User Support Technician jobs near you
Infographic showing various User Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

User Support Technician

Iowa Tribe of Oklahoma

Perkins, OK • On-site

$19 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

POSITION SUMMARY:


The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging helpdesk tickets, diagnosing and resolving hardware, software, and network issues, and implementing effective solutions to maintain optimal IT operations. The User Support Technician ensures minimal disruption to users and supports the seamless functioning of IT systems through prompt and reliable troubleshooting. 


DUTIES/RESPONSIBILITIES:


  • Provide technical support to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve technical problems in a timely manner.
  • Manage and prioritize incoming helpdesk tickets.
  • Install, configure, and maintain software and hardware systems.
  • Perform system updates and upgrades to ensure optimal performance.
  • Assist users with system access and login issues.
  • Monitor and maintain the health of IT systems to prevent issues.
  • Diagnose and resolve network connectivity problems.
  • Provide guidance to users on best practices for using technology effectively.
  • Collaborate with other IT team members to address complex technical issues.
  • Maintain accurate records of support requests and resolutions.
  • Ensure proper documentation of technical issues and solutions for future reference.
  • Support IT infrastructure maintenance and troubleshooting activities.
  • Assist in setting up new workstations, including hardware and software installation.
  • Respond to user inquiries and provide technical support via phone, email, or in person.
  • Escalate complex problems to higher-level IT staff or external vendors as needed.
  • Maintain an inventory of IT equipment and software licenses.
  • Assist in the setup and support of IT infrastructure for new employees.
  • Ensure compliance with IT policies and procedures.
  • Work closely with other IT staff and departments to ensure seamless IT operations and support.
  • Perform other duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES:

  • Strong troubleshooting skills for diagnosing and resolving hardware, software, and network issues.
  • Proficiency with operating systems specifically Windows.
  • Knowledge of computer hardware components and their functionality.
  • Ability to use ticketing systems to manage and track support requests.
  • Familiarity with basic networking concepts, including IP addressing, DNS, and DHCP.
  • Ability to perform software installations, configurations, and updates.
  • Strong attention to detail when documenting technical issues and solutions.
  • Understanding of security best practices, including software and patch management, documentation, and user education.
  • Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
  • Strong problem-solving and analytical thinking skills to resolve technical challenges.
  • Effective oral and written communication skills for troubleshooting and documentation.
  • Ability to work independently and as part of a team.
  • Familiarity with remote desktop applications and helpdesk software.

EDUCATION & EXPERIENCE:

  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Previous experience in a technical support or helpdesk role, with a strong understanding of troubleshooting processes.
  • Experience with ticketing systems, software installations, and basic network configurations preferred. 
  • Experience with Active Directory, Microsoft 365, and other enterprise applications.

PHYSICAL REQUIREMENTS:

  • Ability to lift and move computer hardware and equipment, typically up to 50 pounds.
  • Ability to sit or stand for extended periods while working at a desk or workstation.
  • Ability to perform tasks requiring manual dexterity, such as keyboarding and using tools for hardware setup.
  • Ability to bend, squat, and kneel to access hardware in under-desk areas or server racks.
  • Ability to visually inspect computer systems and equipment for damage or performance issues.

CONDITIONS OF EMPLOYMENT:

  • Successful completion of applicable tribal drug test.
  • Successful completion of applicable tribal background check.
  • Must pass background investigation for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.
  • Possess and maintain a valid driver's license with no serious violations.

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