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User Support Technician Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician ... Provide first-line technical support for hardware, software, network, and user account issues.

AT&T

Network Support Technician (Government)

Cary, NC · On-site

AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration ... user IT issues to minimize downtime. These IT issues include hardware, software, applications ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Create and maintain user accounts and directory services; administer group policies, permissions ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Create and maintain user accounts and directory services; administer group policies, permissions ...

AGBO

Senior Support Technician

Raleigh, NC

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Create and maintain user accounts and directory services; administer group policies, permissions ...

TEKsystems

ISP Support Technician

Raleigh, NC

$15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... and user account management • Contribute to and utilize the internal knowledge base for common ...

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All JobsUser Support Technician JobsUser Support Technician Jobs in Raleigh, NC

User Support Technician information

See Raleigh, NC salary details

$11

$22

$37

How much do user support technician jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for user support technician in Raleigh, NC is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.10 per hour, depending on experience, location, and employer.

What does a user support technician do?

A User Support Technician provides technical assistance and support to users experiencing computer, software, or hardware issues. They troubleshoot problems, answer queries, and guide users through steps to resolve technical difficulties, often remotely or in person. Their responsibilities also include installing and configuring software, maintaining system performance, and documenting solutions for future reference. User Support Technicians play a key role in ensuring that technology runs smoothly in organizations and that users can work efficiently.

What are the key skills and qualifications needed to thrive as a user support technician, and why are they important?

To thrive as a User Support Technician, you need strong problem-solving skills, technical knowledge of computer hardware and software, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and network troubleshooting utilities is typically required. Excellent communication, patience, and customer service abilities help you effectively assist users and resolve issues. These skills ensure prompt and accurate technical support, leading to minimized downtime and improved user satisfaction.

What are some common challenges faced by user support technicians, and how can they be effectively managed?

User Support Technicians often encounter challenges such as handling a high volume of support requests, managing frustrated users, and troubleshooting diverse technical issues across hardware and software platforms. Effective time management, clear communication, and strong problem-solving skills are essential to address these challenges. Collaborating with IT teams and utilizing ticketing systems can also help prioritize tasks and ensure prompt resolution of issues, fostering a positive support experience for users.

What is the difference between User Support Technician vs Help Desk Technician?

AspectUser Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, client locations, corporate officesHelp desk, call centers, remote support
Industry UsageIT services, corporate, educationIT support, customer service, technical support
Common Search IntentTechnical support roles, troubleshooting, user assistanceHelp desk roles, remote support, ticket resolution

Both User Support Technicians and Help Desk Technicians provide technical assistance, often requiring similar certifications like CompTIA A+. User Support Technicians typically work directly with users in person or on-site, while Help Desk Technicians often handle remote support via phone or ticket systems. The roles overlap in troubleshooting and user assistance, but their work environments and daily tasks can differ based on employer needs.

User Support Technician jobs near you
Infographic showing various User Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,026 per year, or $22.1 per hour.

1.20. User Support Technician

Focused HR Solutions

Raleigh, NC • On-site

Full-time

Re-posted 14 days ago

Job description

Position is 100% on-site in Raleigh, NC.  Candidate MUST be local to the Raleigh area (Triangle Region of NC). Candidate must work EST Business Hours.  
 
Our direct client has an opening for a User Support Technician position # 735461. This position is for 12+ months, with option of extension, and will be 100% on-site in Raleigh. (must work EST business hours).
 
If you are interested, please submit the following:
  • Your current resume
  • Your hourly rate
 
Below is the job description – Resumes due ASAP
 
Description:
Position Overview: 
This position will assist the Medicaid Infrastructure Team Manager in organizing, servicing and deploying computers, Cisco telephone/network, laptops, printers, copiers, scanner, eFax and other technology for the client employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.
 
Job Specific Responsibilities: 
  • Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.
  • Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating, unlocking, and resetting staff NCID accounts. This information creates the outlook email account for our Active Directory called EADS.
  • Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position.
  • Assist Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
  • Help track IT Inventory with our WASP Inventory Tracking System and follow established processes.
 
Knowledge, Skills, and Abilities Required: 
To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
  • Excellent verbal and written communication skills
  • Ability to establish and maintain effective working relationships with coworkers, officials, and the public
  • Ability to work independently with minimum supervision
  • Ability to effectively manage multiple tasks and priorities
  • Capable of resolving routine problems based on existing documentation, training, and resources
  • Previous working experience providing technical support
  • Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
 
Required/Desired Skills:
  • IT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network, laptops, printers, copiers, scanner, eFax and other technology - Required - 2 Years
  • Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets. - Required - 2 Years
  • Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones. - Nice to have - 1 Years
  • First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed. - Required - 2 Years
  • Use of an IT Ticketing System like ServiceNow to resolve requests and document work. - Required - 2 Years
  • Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed. - Desired - 2 Years

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 
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About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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