Desktop Support Specialist
Raleigh, NC · On-site
... other technicians. Key Responsibilities * Provide Tier 2/3 desktop and technical field support ... Perform user data and profile migrations. * Troubleshoot hardware, software, network, and ...
Desktop Support Specialist
Raleigh, NC · On-site
... other technicians. Key Responsibilities * Provide Tier 2/3 desktop and technical field support ... Perform user data and profile migrations. * Troubleshoot hardware, software, network, and ...
Help Desk Technician
Raleigh, NC · Remote
$20 - $30/hr
The team is responsible for account and password resets, user support, and acting as an escalation liaison for more complex technical issues. Call volumes can exceed 300 calls per day. This role ...
Help Desk Technician
Raleigh, NC · Remote
$20 - $30/hr
The team is responsible for account and password resets, user support, and acting as an escalation liaison for more complex technical issues. Call volumes can exceed 300 calls per day. This role ...
Tier 2 Cloud Support
Raleigh, NC · On-site
Experience with user management of enterprise systems * Linux and Windows OS experience * Self ... support, and encourage professional career development for women to maximize career and ...
Tier 2 Cloud Support
Raleigh, NC · On-site
Experience with user management of enterprise systems * Linux and Windows OS experience * Self ... support, and encourage professional career development for women to maximize career and ...
Tier 2 Cloud Support
Raleigh, NC · On-site
Experience with user management of enterprise systems * Linux and Windows OS experience * Self ... support, and encourage professional career development for women to maximize career and ...
Tier 2 Cloud Support
Raleigh, NC · On-site
Experience with user management of enterprise systems * Linux and Windows OS experience * Self ... support, and encourage professional career development for women to maximize career and ...
Desktop Support Engineer
Raleigh, NC · On-site
Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and ... Has significant technical knowledge and serves as a resource for other technicians to help solve ...
Desktop Support Engineer
Raleigh, NC · On-site
Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and ... Has significant technical knowledge and serves as a resource for other technicians to help solve ...
Migrating data and user profiles. Additional Information All your information will be kept confidential according to EEO guidelines.
Migrating data and user profiles. Additional Information All your information will be kept confidential according to EEO guidelines.
Desktop Support Lead (locals)
Raleigh, NC · On-site
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Desktop Support Lead (locals)
Raleigh, NC · On-site
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Supports customization and facilitates IT operations and maintenance processes. * Implements ... Performs 2nd-level user help desk activities , including individual coaching and trainings. Impacts
Supports customization and facilitates IT operations and maintenance processes. * Implements ... Performs 2nd-level user help desk activities , including individual coaching and trainings. Impacts
Desktop Support Specialist
Raleigh, NC · On-site
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Desktop Support Specialist
Raleigh, NC · On-site
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... support tools, and walk-in inquiries. * Diagnose user-reported issues, assign appropriate ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... support tools, and walk-in inquiries. * Diagnose user-reported issues, assign appropriate ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... support tools, and walk-in inquiries. * Diagnose user-reported issues, assign appropriate ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... support tools, and walk-in inquiries. * Diagnose user-reported issues, assign appropriate ...
P3 Deskside Technician
Cary, NC · On-site
$20.75 - $26.25/hr
Serve as a Senior Technician responsible for delivering courteous, knowledgeable, and effective ... support procedures, knowledge articles, quick-reference guides, and end-user documentation to ...
New
P3 Deskside Technician
Cary, NC · On-site
$20.75 - $26.25/hr
Serve as a Senior Technician responsible for delivering courteous, knowledgeable, and effective ... support procedures, knowledge articles, quick-reference guides, and end-user documentation to ...
New
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... system, remote support tools, and walk-in inquiries.Diagnose user-reported issues, assign ...
Quick apply
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... system, remote support tools, and walk-in inquiries.Diagnose user-reported issues, assign ...
Level II Technician
Durham, NC · On-site
$20/hr
... IT support-related tickets, and ensure the satisfaction of the end-user, among other technical ... IT Technicians are expected to display good interpersonal skills as they will interact with ...
Level II Technician
Durham, NC · On-site
$20/hr
... IT support-related tickets, and ensure the satisfaction of the end-user, among other technical ... IT Technicians are expected to display good interpersonal skills as they will interact with ...
C:LAB Makerspace Technician
Raleigh, NC · On-site
$32K - $33K/yr
LAB Studio Technician reports to and is accountable to the Director of The Crafts Center ... user requests and issues * Provides support for the C:LAB members and students by: answering ...
C:LAB Makerspace Technician
Raleigh, NC · On-site
$32K - $33K/yr
LAB Studio Technician reports to and is accountable to the Director of The Crafts Center ... user requests and issues * Provides support for the C:LAB members and students by: answering ...
... user requirements and maintain the traceability and accuracy of all instrumentation. Also provides general facilities mechanic/technician support for Facilities team. POSITION RESPONSIBILITIES:
... user requirements and maintain the traceability and accuracy of all instrumentation. Also provides general facilities mechanic/technician support for Facilities team. POSITION RESPONSIBILITIES:
... user requirements and maintain the traceability and accuracy of all instrumentation. Also provides general facilities mechanic/technician support for Facilities team. POSITION RESPONSIBILITIES:
... user requirements and maintain the traceability and accuracy of all instrumentation. Also provides general facilities mechanic/technician support for Facilities team. POSITION RESPONSIBILITIES:
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Has significant technical knowledge and serves as a resource for other technicians to help solve ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$70K - $90K/yr
... technicians on complex tickets involving servers, networks, and end-user systems * Diagnose and ... Support and maintain backup/disaster recovery solutions, and participate in DR testing * Administer ...
Quick apply
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$70K - $90K/yr
... technicians on complex tickets involving servers, networks, and end-user systems * Diagnose and ... Support and maintain backup/disaster recovery solutions, and participate in DR testing * Administer ...
User Support Technician information
See Raleigh, NC salary details
$11.05 - $13.43
2% of jobs
$13.43 - $15.80
11% of jobs
$17.13 is the 25th percentile. Wages below this are outliers.
$15.80 - $18.18
22% of jobs
The median wage is $19.99 / hr.
$18.18 - $20.56
20% of jobs
$20.56 - $22.93
16% of jobs
$24.05 is the 75th percentile. Wages above this are outliers.
$22.93 - $25.31
9% of jobs
$25.31 - $27.69
8% of jobs
$27.69 - $30.06
5% of jobs
$30.06 - $32.44
4% of jobs
$32.44 - $34.81
1% of jobs
$34.81 - $37.19
1% of jobs
$11
$22
$37
How much do user support technician jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for user support technician in Raleigh, NC is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.10 per hour, depending on experience, location, and employer.
What does a user support technician do?
A User Support Technician provides technical assistance and support to users experiencing computer, software, or hardware issues. They troubleshoot problems, answer queries, and guide users through steps to resolve technical difficulties, often remotely or in person. Their responsibilities also include installing and configuring software, maintaining system performance, and documenting solutions for future reference. User Support Technicians play a key role in ensuring that technology runs smoothly in organizations and that users can work efficiently.
What are the key skills and qualifications needed to thrive as a user support technician, and why are they important?
To thrive as a User Support Technician, you need strong problem-solving skills, technical knowledge of computer hardware and software, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and network troubleshooting utilities is typically required. Excellent communication, patience, and customer service abilities help you effectively assist users and resolve issues. These skills ensure prompt and accurate technical support, leading to minimized downtime and improved user satisfaction.
What are some common challenges faced by user support technicians, and how can they be effectively managed?
User Support Technicians often encounter challenges such as handling a high volume of support requests, managing frustrated users, and troubleshooting diverse technical issues across hardware and software platforms. Effective time management, clear communication, and strong problem-solving skills are essential to address these challenges. Collaborating with IT teams and utilizing ticketing systems can also help prioritize tasks and ensure prompt resolution of issues, fostering a positive support experience for users.
What is the difference between User Support Technician vs Help Desk Technician?
| Aspect | User Support Technician | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | On-site, client locations, corporate offices | Help desk, call centers, remote support |
| Industry Usage | IT services, corporate, education | IT support, customer service, technical support |
| Common Search Intent | Technical support roles, troubleshooting, user assistance | Help desk roles, remote support, ticket resolution |
Both User Support Technicians and Help Desk Technicians provide technical assistance, often requiring similar certifications like CompTIA A+. User Support Technicians typically work directly with users in person or on-site, while Help Desk Technicians often handle remote support via phone or ticket systems. The roles overlap in troubleshooting and user assistance, but their work environments and daily tasks can differ based on employer needs.
Other
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Job description
HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
Title: Desktop Support Specialist
Location: Raleigh, NC
Duration: 12 Months
Work Arrangement: Onsite
Interview: Phone & In-Person
Travel: Required; eligible travel expenses
Position Overview:
Seeking an experienced Desktop Support Specialist to provide advanced technical support for Service Desk and customer requests across Raleigh and statewide locations. The role will troubleshoot complex hardware, software, networking, and application issues while supporting end users and mentoring other technicians.
Key Responsibilities
Required Skills
If you are interested, feel free to reach out to me directly at paula.scott@honorvettech.com or call/text 551-233-1342
Title: Desktop Support Specialist
Location: Raleigh, NC
Duration: 12 Months
Work Arrangement: Onsite
Interview: Phone & In-Person
Travel: Required; eligible travel expenses
Position Overview:
Seeking an experienced Desktop Support Specialist to provide advanced technical support for Service Desk and customer requests across Raleigh and statewide locations. The role will troubleshoot complex hardware, software, networking, and application issues while supporting end users and mentoring other technicians.
Key Responsibilities
- Provide Tier 2/3 desktop and technical field support.
- Install, image, configure, and replace computers and software.
- Install and configure printers, peripherals, and network devices.
- Perform user data and profile migrations.
- Troubleshoot hardware, software, network, and application issues.
- Work with infrastructure, data center, and application teams to resolve complex issues.
- Manage user accounts and related services such as Active Directory, email, and Citrix.
- Use ServiceNow for incident/call tracking and status updates.
- Lead technical projects and coordinate team activities when required.
- Create and maintain technical processes, procedures, and operational documentation.
- Follow organizational IT security policies and protect systems/data from unauthorized access.
- Mentor other technicians and promote positive customer relationships.
Required Skills
- 7+ years of experience with computer hardware, software, peripherals, networking protocols, and communications.
- 7+ years installing and imaging computers and deploying software.
- 7+ years installing/configuring local and network printers and peripherals.
- 7+ years performing data and user profile migrations.
- 7+ years documenting technical field support processes and procedures.
- 7+ years working with ServiceNow call tracking.
- Willingness and ability to travel as required.
If you are interested, feel free to reach out to me directly at paula.scott@honorvettech.com or call/text 551-233-1342
About HonorVet Technologies
Sourced by ZipRecruiter
HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Fairfield , NJ, US
Year founded
2015