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User Support Technician Jobs (NOW HIRING)

Addison Group

IT Support Technician

Two Harbors, MN · Hybrid

$30/hr

End User Support Technician Location (city, state): Two Harbors, MN (onsite 5 days per week) Compensation: $30/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). We are ...

Addison Group

IT Support Technician

Two Harbors, MN · On-site

$30/hr

End User Support Technician Location (city, state): Two Harbors, MN (onsite 5 days per week) Compensation: $30/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). We are ...

Lummi Nation

Support Technician I

Bellingham, WA · On-site

$22.25 - $30.75/hr

Provide user support for Lummi Indian Business Council's computer systems. Perform all aspects of ... Support Technician I records all contacts, troubleshooting steps, and resolutions into the ...

Tata Consultancy Service Limited

IT Support

Norco, LA · On-site

$64K - $65K/yr

Proven success in end-user support, technician training, and system implementation. Proficient in Microsoft tools. CompTIA A+ and Security+ certified. Salary Range: $64,000 - $65,000 a year #LI-CM2

FlexTG

IT Desktop Support Technician II

Mesa, AZ

Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid Location: In ... The position emphasizes advanced user support, ownership of key support processes, and continuous ...

FlexTG

IT Desktop Support Technician II

Mesa, AZ

Description Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid ... The position emphasizes advanced user support, ownership of key support processes, and continuous ...

FlexTG

IT Desktop Support Technician II

Mesa, AZ

Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid Location: In ... The position emphasizes advanced user support, ownership of key support processes, and continuous ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing ... technician and the end-user. * Proficient with Microsoft Office Suite or related software.

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

The User Support Analyst will have experience supporting laptop and desktop computing environments ... technician and the end-user. * Proficient with Microsoft Office Suite or related software.

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing ... technician and the end-user. * Proficient with Microsoft Office Suite or related software.

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

The IT Support Technician I is a trainee level. Incumbents are expected to work closely with ... Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution ...

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User Support Technician information

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$12

$25

$42

How much do user support technician jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for user support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a User Support Technician do?

A User Support Technician provides technical assistance and support to users experiencing computer, software, or hardware issues. They troubleshoot problems, answer queries, and guide users through steps to resolve technical difficulties, often remotely or in person. Their responsibilities also include installing and configuring software, maintaining system performance, and documenting solutions for future reference. User Support Technicians play a key role in ensuring that technology runs smoothly in organizations and that users can work efficiently.

What does a helpdesk technician do?

A helpdesk technician provides technical support to users by troubleshooting hardware, software, and network issues. They often use remote tools and ticketing systems to resolve problems efficiently and may assist with setup, maintenance, and user training. Strong communication skills and basic knowledge of operating systems and common software are essential for the role.

What jobs pay $2000 a day?

High-paying roles for a User Support Technician are uncommon, as most support positions pay hourly or salary wages below that level. Typically, jobs that pay $2000 a day are in specialized fields such as consulting, executive management, or highly skilled technical roles with significant experience, certifications, or freelance contracts. These roles often require advanced skills, certifications, or independent consulting arrangements rather than standard support technician positions.

What are the key skills and qualifications needed to thrive as a User Support Technician, and why are they important?

To thrive as a User Support Technician, you need strong problem-solving skills, technical knowledge of computer hardware and software, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and network troubleshooting utilities is typically required. Excellent communication, patience, and customer service abilities help you effectively assist users and resolve issues. These skills ensure prompt and accurate technical support, leading to minimized downtime and improved user satisfaction.

What are some common challenges faced by User Support Technicians, and how can they be effectively managed?

User Support Technicians often encounter challenges such as handling a high volume of support requests, managing frustrated users, and troubleshooting diverse technical issues across hardware and software platforms. Effective time management, clear communication, and strong problem-solving skills are essential to address these challenges. Collaborating with IT teams and utilizing ticketing systems can also help prioritize tasks and ensure prompt resolution of issues, fostering a positive support experience for users.

What is the highest paid technician?

The highest paid technicians are often specialized roles such as network or systems engineers, with salaries exceeding $80,000 annually. In fields like cybersecurity or cloud computing, technicians with advanced certifications and experience can earn higher salaries, sometimes over $100,000. Salary levels depend on industry, location, experience, and certifications held.

What is a user support technician?

A user support technician is a professional who assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide solutions, and often use tools like remote support software or ticketing systems to resolve user concerns efficiently.

What is the difference between User Support Technician vs Help Desk Technician?

AspectUser Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, client locations, corporate officesHelp desk, call centers, remote support
Industry UsageIT services, corporate, educationIT support, customer service, technical support
Common Search IntentTechnical support roles, troubleshooting, user assistanceHelp desk roles, remote support, ticket resolution

Both User Support Technicians and Help Desk Technicians provide technical assistance, often requiring similar certifications like CompTIA A+. User Support Technicians typically work directly with users in person or on-site, while Help Desk Technicians often handle remote support via phone or ticket systems. The roles overlap in troubleshooting and user assistance, but their work environments and daily tasks can differ based on employer needs.

More about User Support Technician jobs
What cities are hiring for User Support Technician jobs? Cities with the most User Support Technician job openings:
What states have the most User Support Technician jobs? States with the most job openings for User Support Technician jobs include:
What job categories do people searching User Support Technician jobs look for? The top searched job categories for User Support Technician jobs are:
User Support Technician jobs near you
Infographic showing various User Support Technician job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
IT Support Technician

IT Support Technician

Addison Group

Two Harbors, MN • Hybrid

$30/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Job Title: End User Support Technician

Location (city, state): Two Harbors, MN (onsite 5 days per week)

Compensation: $30/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This role will troubleshoot hardware, software, and network issues while supporting end users and ensuring reliable IT operations across multiple systems and facilities.

Qualifications:
  • 2–5 years of desktop/end user support experience
  • Strong customer-facing and communication skills
  • Experience supporting Microsoft/O365, PCs, and general desktop environments
  • Ability to manage client expectations and work with vendors
  • Experience troubleshooting hardware, software, and network issues
  • Comfortable working in a manufacturing environment and following safety protocols
Key Responsibilities:
  • Provide onsite and remote technical support (hardware, software, network)
  • Install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and AV equipment
  • Support network infrastructure including cabling, switches, and connectivity
  • Partner with internal teams and vendors to resolve technical issues
  • Maintain documentation, ticketing updates, and system records
  • Support plant systems including barcode scanners, VoIP phones, and wireless networks
  • Train end users and provide general IT guidance
Additional Details:
  • Onsite role based in Two Harbors, MN
  • Standard background check and drug screening required
  • Interview process includes technical and onsite meetings
  • Opportunity created due to internal promotion
Equal Opportunity Employer Statement:

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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