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Desktop Support Level 3 Jobs (NOW HIRING)

BCD Travel

Desktop Support Level II

Atlanta, GA · On-site

$64K - $68K/yr

Grow, connect, collaborate and celebrate with our global team Desktop Support Level II Full-time, On-site, Atlanta, United States (Please note this role requires you to work daily in our office, 2060 ...

Dexcom

Desktop Support Specialist 3

Mesa, AZ · On-site

Meet the team: As a Desktop Support Level 3 professional, you'll be joining a collaborative team of technology experts dedicated to delivering exceptional IT support and service across the ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Collaborate with Level 3 teams on system maintenance, upgrades, and improvements. * Support VOIP ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a Desktop Support Level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are Desktop Support Level 3 technicians?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.
More about Desktop Support Level 3 jobs
What cities are hiring for Desktop Support Level 3 jobs? Cities with the most Desktop Support Level 3 job openings:
What job categories do people searching Desktop Support Level 3 jobs look for? The top searched job categories for Desktop Support Level 3 jobs are:
Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Support Level II

Desktop Support Level II

BCD Travel

Atlanta, GA • On-site

$64K - $68K/yr

Full-time

PTO

Posted 5 days ago

BCD Travel rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

4th of 18 rated travel

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Desktop Support Level II
Full-time, On-site, Atlanta, United States
(Please note this role requires you to work daily in our office, 2060 Mount Paran Road, NW, Suite 210, Atlanta, Georgia 30327, Monday-Friday 8 a.m. - 5 p.m..)
The System Technician is accountable for providing technical assistance to our employees. This involves providing training materials referring to computer usage and troubleshooting, resolving any software and hardware problems, and offering step-by-step guidance to help struggling employees navigate a computer's operating system.
This job opportunity involves a variety of tasks in the technical support areas of our PC and Mac estate. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to help the regular flow of business and IT projects and tasks. This role will also interface with non-ICT teams to provide technical assistance and insight. The System Technician will adhere to all standards, policies, procedures, and security requirements. The System Technician will proactively improve processes and determine and recommend more effective products and applications. The System Technician assists with PC and Mac hardware, software, and other technical solutions. This System Technician will adhere to all SLAs and communicate promptly with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.
As a Desktop Support Level II, you will
  • Troubleshoot hardware, software, and other IT solutions for both PC and Mac
  • Install software, including managing system status, taking steps to improve performance and reliability as directed and per established policies and procedures
  • Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
  • Design, develop, update, and implement team standards, processes, and documentation
  • Monitor, correct, and report observed infractions of security policies and procedures
  • Assist other technical teams (hands-on support)

About you
  • A few years of Technical Experience in a 24 x 7 IT Environment
  • Excellent Knowledge of IT systems
  • Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
  • Hands-on experience with Microsoft Business Software Applications, Mac and Windows OS
  • Excellent Communication Skills, Oral, Written, and Presentation in English
  • Ability to communicate to all levels of management

What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
  • https://www.bcdtravel.com/blog/
  • https://www.linkedin.com/company/bcd-travel/
  • https://www.instagram.com/bcdtravel/
  • https://www.facebook.com/bcdtravel/

You'll be offered
  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Desktop Support Level II is between $64,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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About BCD Travel

Sourced by ZipRecruiter

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2006

Social media

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