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Desktop Support Level 3 Jobs (NOW HIRING)

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

Dexcom, Inc.

Desktop Support Specialist 3

Mesa, AZ · On-site

Meet the team: As a Desktop Support Level 3 professional, you'll be joining a collaborative team of technology experts dedicated to delivering exceptional IT support and service across the ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

Ensuring an effective and efficient IT support level is provided within the desktop support ... Provide technical guidance and collaborate with Tier 3 to streamline services and support. * Serve ...

Neurealm, Inc.

Desktop Support

Fridley, MN · On-site

Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous improvement initiatives and operational enhancements What You Bring to the TeamEducation & Certifications ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous improvement initiatives and operational enhancements What You Bring to the TeamEducation & Certifications ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support level 3?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What are some typical challenges faced by a desktop support level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are the key skills and qualifications needed to thrive as a desktop support level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

Is desktop support a good entry-level job?

Desktop Support Level 3 is typically a mid- to senior-level position that requires extensive experience and technical skills. Entry-level roles in desktop support usually involve basic troubleshooting and hardware or software support, often requiring certifications like CompTIA A+ and familiarity with operating systems and remote tools. Therefore, Desktop Support Level 3 is not considered an entry-level job but rather a more advanced position in the support hierarchy.

What cities are hiring for Desktop Support Level 3 jobs?

Cities with the most Desktop Support Level 3 job openings:

Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support - Level 2

Axius Technologies Inc

Princeton, IN

$19 - $24.25/hr

Contractor

Re-posted 27 days ago

Job description

Company Description

This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn't let this opportunity go by! Sounds interesting? Read on further to understand the role

Job Description

Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

RESPONSIBILITIES:

         Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

         Analyze, resolve, respond to, and document end user inquiries

         Install desktop/Laptop software using approved tools

         Troubleshoot operating system

         Troubleshoot connection issues with LAN/WAN

         Update tickets with accurate and timely records of work performed, and resolution detail

         Maintain and contribute to a knowledge base

         Coordinate hardware warranty repair

         Escalate to 3rd party vendors when necessary

         Responsible for raising and coordinating problem management issues

         Perform additional tasks (end user/infra related) when required

         Participate in projects 

         Strong understanding and skills in SLA, KPI Management 

Qualifications

Desktop Support - Level 2

Additional Information

Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world's leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America

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