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Desktop Support Level 3 Jobs (NOW HIRING)

Dexian

Desktop Support Level 2

Ladson, SC · On-site

$19 - $24.25/hr

Desktop Support Level 2 Ladson, SC - 29456 Contract to Hire * Hands-on troubleshooting, repair, and maintenance of desktops, laptops, monitors, printers, scanners, and mobile devices * Install ...

Dexian DISYS

Desktop Support Level 2

Ladson, SC

$19.75 - $25.25/hr

Desktop Support Level 2 Ladson, SC - 29456 Contract to Hire * Hands-on troubleshooting, repair, and maintenance of desktops, laptops, monitors, printers, scanners, and mobile devices * Install ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a Desktop Support Level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are Desktop Support Level 3 technicians?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.
More about Desktop Support Level 3 jobs
What cities are hiring for Desktop Support Level 3 jobs? Cities with the most Desktop Support Level 3 job openings:
What job categories do people searching Desktop Support Level 3 jobs look for? The top searched job categories for Desktop Support Level 3 jobs are:
Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 55% Full Time, 34% Part Time, 1% Temporary, and 8% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Level 2

Dexian

Ladson, SC • On-site

$19 - $24.25/hr

Contractor

Posted 14 days ago

Job description

Desktop Support Level 2
Ladson, SC - 29456
Contract to Hire
  • Hands-on troubleshooting, repair, and maintenance of desktops, laptops, monitors, printers, scanners, and mobile devices
  • Install, upgrade, and configure Windows 10/11 hardware and software for end users
  • Support network connectivity - LAN, WAN, printing, IP addressing, TCP/IP
  • VIP support for executive devices, video systems, and communication equipment
  • Configure and support mobile computing platforms
  • Log and track all tickets in ServiceNow; communicate clearly with technical and non-technical stakeholders

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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