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Desktop Support Level 3 Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous improvement initiatives and operational enhancements What You Bring to the TeamEducation & Certifications ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous improvement initiatives and operational enhancements What You Bring to the Team Education ...

Lancesoft

Desktop Support III

Gary, IN · On-site

$27.41 - $29.52/hr

Network/Operations -Desktop Support III Location: Gary, IN, 46402 Duration: 18 Months (07/17/2026 -01/16/2028) Job Overview: The Desktop Support III technician will provide hands-on support for end ...

Noblesoft Technologies

Desktop Support

Kent, WA · On-site

$22.75 - $29/hr

Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Level 3 support groups and project teams for service delivery enhancements, maintenance and ...

Pyramid Consulting, Inc.

Desktop Support

Manhattan, NY · On-site

$20 - $22/hr

Provide Level 1 and Level 2 desktop support for end users, resolving hardware, software, and ... Desktop, IT Support, Windows, Mac * 3+ years of desktop support experience, strong knowledge of ...

Anistar Technologies, Inc

Desktop Support

Springfield, VA · On-site

$70/hr

... a professional level of expertise to their partners. Having been around for over two years our ... 3 escalation or have dependencies external to the UDS contract * Install application software on ...

Deaconess

Desktop Support III

Henderson, KY · On-site

$24.11 - $33.75/hr

Help Keep Technology Running So Care Teams Can Focus on Patients We are seeking an experienced Desktop Support III to join our Information Technology team. In this role, you will provide advanced ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description ... Provide excellent customer service as defined in the client service level agreement and ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a Desktop Support Level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are Desktop Support Level 3 technicians?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.
More about Desktop Support Level 3 jobs
What cities are hiring for Desktop Support Level 3 jobs? Cities with the most Desktop Support Level 3 job openings:
What job categories do people searching Desktop Support Level 3 jobs look for? The top searched job categories for Desktop Support Level 3 jobs are:
Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 54% Full Time, 36% Part Time, 1% Temporary, and 8% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Technical Support Level 3

Technical Support Level 3

Computech Corporation

Buffalo, WV • On-site

Other

Posted 28 days ago

Job description

Job Description

Title: Technical Support Level 3

Location: Buffalo,WV

Duration:12 Months



Role Description :

Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)


General Description :

Support technician responsible for providing Level 3 technical support for network and server infrastructure technologies to include, but not limited to: installation, configuration and support of production computers, servers, LAN/WAN infrastructure, network printers, A/V equipment (including video conferencing components) at Toyota Motor Manufacturing West Virginia located in Buffalo, WV. Work schedule will be 5:30a.m. - 2:00p.m. Monday - Friday, nominally. Some amount of flex time, or overtime, may be required to support after hours emergency call-outs or to provide support for project activities during non-production time.


Roles&Responsibilities:

The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2008/2012. Candidate will be required to setup and configure desktop and laptop equipment (Levovo and Toshiba) with Windows 7, install and configure Windows 2008/2012 Servers (Physical and Virtual). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing. Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment.

Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment requires a 15-minute turn around time. Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a "self-starter". Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. 

MCSE, CCNE, Network+, Server+ and other certifications a plus. Provide 24 hour on-call coverage.


Responsible:


    * Responsible for local and regional coordination of all hardware installs & changes that affect the network infrastructure and local server room environment; to include CISCO switches, routers, Windows servers (both physical and virtual), tape backup devices, NAS devices, UPS, HVAC and associated monitoring services. 

    * Strong knowledge of VMWare, Windows Server 2008/2013, CISCO network hardware, TCP/IP, DNS, WINS, DHCP and network folder security is required.

    * Candidate will be required to configure and install Cisco network switches and routers to support. LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to design, setup and configure multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.

    * Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment).

    * Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.

    * Candidate should have strong proficiency in written/verbal communication skills is required to effectively communicate and report out on status of current activities.

    * Candidate will be a team player with the ability to multi-task, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.

    * Strong Project Management skills a plus. Requires the ability to create and manage project activities.

    * MCSE, CCNE, Network+, Server+ and other certifications a plus.

    * Provide 24 hour on-call support for escalation of site issues impacting production.



Additional Information

Experience with vmware,cisco,active directory

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