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Desktop Support Level 3 Jobs (NOW HIRING)

KēSTA I.T.

Desktop Support Engineer

Santa Fe, NM · On-site

$30 - $37.50/hr

Mid-Level (3-5+ Years) Position Overview KēSTA I.T. is seeking a skilled and customer-focused Desktop Support Consultant to provide onsite technical support for a single client location in Santa Fe ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$30/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous improvement initiatives and operational enhancements What You Bring to the Team Education ...

Deaconess

Desktop Support III

Evansville, IN · On-site

$24.11 - $33.75/hr

Help Keep Technology Running So Care Teams Can Focus on Patients We are seeking an experienced Desktop Support III to join our Information Technology team. In this role, you will provide advanced ...

Compunnel

Desktop Support III

Saint Joseph, MO · On-site

$21.25 - $25/hr

Job Summary T he Desktop Support III role provides advanced technical and administrative support for PV systems during RFP projects. This position is responsible for system maintenance, user setup ...

New

Noblesoft Technologies

Desktop Support

Kent, WA · On-site

$22.75 - $29/hr

Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Tier 3 support and maintenance of workstation software and hardware (5 years or more required ... Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description ... Provide excellent customer service as defined in the client service level agreement and ...

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

... Level 3 support groups and project teams for service delivery enhancements, maintenance, and ... Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY

$22.25 - $28.25/hr

Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications ...

Dynalectric Company

Desktop Support Technician III

Mesa, AZ · On-site

$19.50 - $24.75/hr

Desktop Support Technician III - Mesa, Arizona #dynaz Job purpose The Desktop Support Technician ... Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs.

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support level 3?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What are some typical challenges faced by a desktop support level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are the key skills and qualifications needed to thrive as a desktop support level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

Is desktop support a good entry-level job?

Desktop Support Level 3 is typically a mid- to senior-level position that requires extensive experience and technical skills. Entry-level roles in desktop support usually involve basic troubleshooting and hardware or software support, often requiring certifications like CompTIA A+ and familiarity with operating systems and remote tools. Therefore, Desktop Support Level 3 is not considered an entry-level job but rather a more advanced position in the support hierarchy.

What cities are hiring for Desktop Support Level 3 jobs?

Cities with the most Desktop Support Level 3 job openings:

Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician II

DCH Health System

Tuscaloosa, AL • On-site

$18.75 - $24/hr

Full-time

Re-posted 29 days ago

DCH Health System rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview
The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support Technician II is responsible for the implementation, troubleshooting and ongoing support of IT Desktop Technology that includes Windows proficiency, software installation, testing desk-side network and phone cable termination, PC imaging, BIOS / Service Pack patching, Desktop ergonomic wire-management, and General Troubleshooting support - applying IT solutions to a wide range of issues. This position is a 100% on-site job, due to the hands-on work and frequent transport of equipment required. This position is required to service equipment in and out of patient care areas using the appropriate clinical safety precautions.
Responsibilities
  1. Install, manage, and support Windows PCs & laptops, DELL WYSE thin clients, printers, copiers, phones, scanners, barcode readers, e-Sign devices, tablets, and other IT endpoint devices.
  2. Install, manage, and support all Desktop Hardware running on hardwired, wireless, DHCP and Static IP networks. May involve collaborating with vendors or other DCH technical departments.
  3. Install allowed software using approved application deployment systems or standard manual methods.
  4. Proactively improve IT performance, correct issues or reactively restore service in cooperation with various User stakeholders, Information Technology teams, DCH Departments, independent DCH business partners and vendor support personnel.
  5. Simulate or recreate User problems to understand operating difficulties. Recommend system modifications or improvements to reduce User problems.
  6. Commit to fostering an environment of heightened security by following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA), on an annual basis.
  7. Document progress and complete tasks in the appropriate IT support solution. Follow up daily on open cases with the customer, making notes or conversations in the ticket in order for the communication to be part of the record. Communicate technical or complex terms and explanations in user friendly, non-technical language.
  8. Respond promptly to phone calls and electronic communications.
  9. Use the online knowledge base to resolve known issues at the lowest point of escalation. Contribute to the knowledge base in order to improve the entire team's subsequent troubleshooting.
  10. Identify when high impact, urgent or complex issues need to be escalated rapidly. Use informed reasoning to try to resolve tasks before escalating them, whenever possible.
  11. Ensure the success of escalated issues by providing a statement in the ticket of what was attempted, and what assistance is still needed. Verify the point of escalation is aware of the issue.
  12. Participate in Desktop Team on-call coverage, usually 1 out of every 9 weeks.

DCH Standards:
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
  • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
  • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

Qualifications
Required Minimum Qualifications:
  • Associates / Technical degree in a Computer Science or related field with 1 year of relevant work experience.

OR
  • HS diploma / GED with a combination of relevant IT Certifications and 2 or more years of relevant IT Desktop work experience.

OR
  • HS diploma / GED with 3 or more years of relevant IT Desktop work experience.

Higher level degrees, certifications and experience are preferred.
IT Desktop Support experience in a Health Care IT setting is preferred.
Related skills, certifications and experience for a Desktop Support Specialist include: mid-level proficiency in some combination of personal computer, desktop hardware, networking (LAN/WAN), telecommunications, applications, operating system skills, and customer service.
Must be able to read, write legibly, speak and comprehend English.
WORKING CONDITIONS
Desktop Support Specialist:
WORK CONTEXT
  • Important Interpersonal Relationship skills needed:
  • Frequent Contact with Others via face-to-face meetings, telephone, or otherwise.
  • Frequent duties to Cooperate and Cross-Train with others effectively.
  • Frequent Dealing Professionally with External Customers including Patients, Physicians, Vendors, Contractors and Business Partners.
  • Occasional need to deal with Unpleasant or Angry People, this is a customer facing service role.
  • Frequent monitoring and response to Electronic Mail or Text Messages during work hours is expected.
  • Frequent and meaningful communication in face to face meetings, email, and telephone use.
  • Teamwork is key for this position, priorities can change suddenly and the team must adapt.
  • Physical Work Conditions encountered:
  • Occasional - Cramped Work Space, Awkward Positions; Occasional Travel - In an Enclosed Vehicle or Equipment; Usual location - Indoors, Environmentally Controlled; Occasional - Indoors, Not Environmentally Controlled; Brief exposure during equipment transport - Outdoors, Exposed to Weather; Occasional need to [Spend Time Bending or Twisting the Body, Spend Time Climbing Ladders, Spend Time Keeping or Regaining Balance, Spend Time Kneeling, Crouching, Stooping, or Crawling, Spend Time Standing]; Frequent long durations needed - Spend Time Sitting; Frequent need to - Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls; Occasional need especially in Patient Rooms to - Wear Common Protective or Safety Equipment such as Safety Shoes, Gloves, Gowns, mouth/nose face mask, Hard Hats.
  • Structural Job Characteristics:
  • Duration of Typical Work Week - approx. 40 hours, occasionally more when on-call or involved in some kind of disaster response.
  • Significant freedom and frequency in making decisions in regards to prioritization and deployment of your responsibilities.
  • Impact of Decisions on Co-workers or Company Results is high, because most healthcare functions require working IT equipment or software to operate effectively.
  • Time pressures (Service Level Agreements) and resource levels require constant monitoring and reprioritization of tasks.

PHYSICAL FACTORS
  • The Americans with Disabilities Act (ADA) requires the job description to document physical factors, including ability, activities, and requirements.
  • Ability: Dynamic Strength - primarily repetitive functions like using a screwdriver to tighten/loosen several screws; Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs; Static Strength / Trunk Strength - enough to lift a 50 pound printer on and off a cart and replace one on the user's desk.
  • Activities: Support Team duty involves lifting 50 pounds and lifting and/or carrying such articles as printers, paper boxes, PC's, ladders and telephone hardware including sets and distribution system materials. Desktop Support involves standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties that require sound motor skills. Requires being able to stoop, kneel, and crouch downward and forward by bending legs and spine. Employee should be able to reach and extend hands and arms in any direction, bending, crawling, and stooping. Proper protective equipment will be provided as work environments can include new construction, existing office spaces/desks and medical treatment areas. Has the ability to travel to all Health System facilities
  • Requirements: Please indicate the physical requirements of the job:
    • Frequently - Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    • Frequently - Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
    • Occasionally - Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  • Must be able to perform the duties with or without reasonable accommodation.
  • Hearing and vision must be normal or corrected to within normal range.
  • Ability to travel to all Health System facilities and transport equipment if needed
  • Physical presence onsite is essential.

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