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Desktop Support Level 3 Jobs (NOW HIRING)

Dynalectric Company

Desktop Support Technician III

Mesa, AZ · On-site

$19.50 - $24.75/hr

Desktop Support Technician III - Mesa, Arizona #dynaz Job purpose The Desktop Support Technician ... Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs.

CYNET SYSTEMS

Desktop Support III

Pine Bluff, AR · On-site

$37 - $42/hr

Experience operating OTDR and related testing equipment. * 2-3 years desktop/desk-side support with exceptional customer service. * Knowledge of operating systems, Microsoft Office Suite and software ...

LRS

Desktop Support

$18 - $28/hr

Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Key Responsibilities Provide Tier 3 support for workstation hardware, software, and operating ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: * Windows 10/11 ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Title : Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) Job type: Contract About Job role ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

Ztek Consulting INC

Desktop Support

Joplin, MO · On-site

$18 - $23/hr

Skills : 1. desktop support 2. endpoint management platforms to deploy software packages 3.Desktop Patching / Responsibilities -Deliver advanced desktop support for on site colleagues by diagnosing ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of ... This role oversees Level 1 and Level 2 support, computer and device technologies, service delivery ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL · On-site

$19 - $23/hr

... We have 3 positions open with our client and all will be starting in Feb 2015. one phone screen ... Candidate should be highly motivated and able to work independently providing level 2 computer ...

Sapsol Technologies Inc

Desktop Support

Pine Bluff, AR · On-site

DUTIES REQUIRE STAFF TO EXERCISE A HIGH DEGREE OF DISCRETION AND INDEPENDENT JUDGMENT. 2-3 YEARS DESKTOP/DESK-SIDE SUPPORT WITH EXCEPTIONAL CUSTOMER SERVICE. KNOWLEDGE OF OPERATING SYSTEMS, MICROSOFT ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Addison Group

Desktop Support

Houston, TX · On-site

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... This role will be responsible for providing support to all levels within the organization C- level ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support level 3?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What are some typical challenges faced by a desktop support level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are the key skills and qualifications needed to thrive as a desktop support level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

Is desktop support a good entry-level job?

Desktop Support Level 3 is typically a mid- to senior-level position that requires extensive experience and technical skills. Entry-level roles in desktop support usually involve basic troubleshooting and hardware or software support, often requiring certifications like CompTIA A+ and familiarity with operating systems and remote tools. Therefore, Desktop Support Level 3 is not considered an entry-level job but rather a more advanced position in the support hierarchy.

What cities are hiring for Desktop Support Level 3 jobs?

Cities with the most Desktop Support Level 3 job openings:

Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician III

Dynalectric Company

Mesa, AZ • On-site

$19.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

About Us
Dynalectric Arizona offers a comprehensive range of electrical solutions. Our expertise spans planning, construction, installation, and integration of some of the most advanced electrical, controls, and telecommunications systems.
Job Summary
About Us:
Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.
For more information, please visit https://dyna-az.com
Job Title: Desktop Support Technician III - Mesa, Arizona
#dynaz
Job purpose
The Desktop Support Technician's III (DST III) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs.
Essential Duties & Responsibilities
Desktop computer support
  • Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)
  • Guide users with step-by-step instructions (help create technical documentation and manuals)
  • Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)
  • Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

Mobile device support
  • Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security)
  • Tablet configuration (assign tablet to specific user, configure required applications, device security)
  • Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security)

Asset inventory management
  • Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)
  • Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)
  • Ensures asset recovery upon employee departure (assigned by IT Manager to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use)
  • Manage the asset system (responsible for managing the local inventory database; also responsible for making modifications/improvements to the data base structure)
  • Audits systems for proper security software and configurations (as assigned by the IT Manager)

Computer setup
  • Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)
  • Software installation (install user specific software per user manager instructions)

Miscellaneous Duties (as assigned by IT Manager)
  • Scripting (automating repetitive tasks, improving overall efficiencies)
  • Validating work of staff (level I & II techs)
  • Writes initial draft of IT procedures (to be reviewed and approved by IT Manager)
  • Other duties as assigned by IT Manager

Qualifications
  • Associate or bachelor's degree preferred or equivalent work experience
  • 2-4yrs experience as a Desktop Support Technician or similar role
  • 0-1yrs of supervisory experience
  • Excellent verbal and written communication skills
  • Experience with current Windows OS
  • Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment.
  • Experience in responding to ticket-based support system
  • Great customer service skills
  • Great problem-solving skills
  • Ability to multi-task in a fast-paced work environment

Physical Demands
The physical demands described here are representative of those that must be met by a DST III to successfully perform the essential functions of this job.
The DST III is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
Office-based, in a temperature-controlled environment. Typical working hours for the DST III are generally Monday - Friday during normal business hours. Occasional travel to active construction sites in Portland and state wide. This may include adverse weather conditions.
Benefits
  • Health & Welfare (medical, dental & vision)
  • 401(k)
  • 401(k) match
  • Paid time off
  • Paid holidays
  • Flexible spending accounts
  • Healthcare spending accounts
  • Life insurance
  • Disability insurance

Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

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