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Desktop Support Level 3 Jobs (NOW HIRING)

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

... We have 3 positions open with our client and all will be starting in Feb 2015. one phone screen ... Candidate should be highly motivated and able to work independently providing level 2 computer ...

BC Forward

Desktop Support

Maynard, MA · On-site

$38.45/hr

The role will be on-site three days per week for four hours per day. The ideal candidate will have strong experience in AV and desktop support, Microsoft 365, Windows administration, and hardware ...

F2Onsite

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Desktop Support Technician

Plymouth, MN · On-site

$23 - $25/hr

Escalate complex issues to higher-level support teams when necessary. Perform basic network ... Qualifications 1-3 years of desktop support, help desk, or field technician experience preferred.

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a Desktop Support Level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are Desktop Support Level 3 technicians?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.
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Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Support

Desktop Support

North Star Staffing Solutions

Chicago, IL • On-site

Full-time

Posted 23 days ago

Job description

Company Description
Job Description

Investment Bank in Downtown Chicago is seeking a Desktop Support Analyst. Some of the responsibilities includes: providing level 1 & 2 support for 30 end users, consistent customer care, resolving technical assistance requests via telephone, emails, chat or desk side support and working with a support team for escalated issues.

Qualifications

3-5 years of application and desktop support experience in financial institutions; Effectively able to communicate with all levels of Management, IT teams and Bankers of all levels, also must have interpersonal skills Mobile Phones: IPhones, Blackberries, Androids; Printer issues :Active Directory - Password Resets; Ability to recognize and communicate risk with a strong track record for production risk mitigation is extremely important to the role; Ability to deliver quality products and processes to a production environment; MS Office Troubleshooting(Windows XP/7, Office 2003/2007/2010, Outlook); Maintain emotional control under stress. Maintain positive attitude when dealing with clients Some bending, stooping, climbing and walking. Occasional lifting and carrying of heavy objects

Additional Information

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