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Desktop Support Level 3 Jobs (NOW HIRING)

Prohires

Desktop Support

Princeton, NJ · On-site

... 3. Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI Key ... High level of ownership, attention to detail, and accountability Regards, Rohit UpStream Global ...

Diverse Lynx

Desktop Support

Princeton, NJ · On-site

Diverse Lynx is a company seeking a Desktop Engineer to provide dedicated on-site desktop support ... High level of ownership, attention to detail, and accountability Preferred : • Good to have ...

Diverse Lynx

Desktop Support

San Francisco, CA · On-site

Diverse Lynx is seeking a Desktop Engineer to provide dedicated on-site desktop support for front ... High level of ownership, attention to detail, and accountability Preferred : • Good to have ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY

$22.25 - $28.25/hr

Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications ...

Diverse Lynx

Desktop Support

Wilmington, DE · On-site

Diverse Lynx is a company seeking a Desktop Engineer to provide dedicated on-site desktop support ... High level of ownership, attention to detail, and accountability Preferred : • Good to have ...

Insight Global

Desktop Support Technician

Brookshire, TX · On-site

$22 - $23/hr

3-month contract-to-hire Must-Haves: * Minimum of 5 years of onsite desktop support experience (2-3 if it has been at enterprise level companies). * Experience with hardware and software support and ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

Diverse Lynx

Desktop Support

Manhattan, NY · On-site

Diverse Lynx is seeking a Desktop Engineer to provide dedicated on-site desktop support for front ... High level of ownership, attention to detail, and accountability Preferred : • Good to have ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a Desktop Support Level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are Desktop Support Level 3 technicians?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.
More about Desktop Support Level 3 jobs
What cities are hiring for Desktop Support Level 3 jobs? Cities with the most Desktop Support Level 3 job openings:
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Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 54% Full Time, 36% Part Time, 1% Temporary, and 8% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

L2 Desktop Support Engineer

Sybex Support Services

Waimea, HI • On-site

Contractor

Posted 26 days ago

Job description

i. Job Description
  1. The Band 2 - Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support

ii. Position Responsibilities and Functions
  1. Provide first/second level contact and problem resolution for customer issues.
  2. Work with Third Party Vendors to remediate complex AV issues as needed.
  3. Provide timely communication on issue status and resolution.
  4. Maintain ticket updates for all reported incidents.
  5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  6. Should have basic knowledge of Mac operating system, to support Apple pc users.
  7. Install, upgrade, support and troubleshoot for printers, computer hardware.
  8. Performs general preventative maintenance tasks on computers, laptops, printers.
  9. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

iii. Candidate Required Minimum Qualifications and Skills
  1. Bachelor's Degree or equivalent in Computer Science or related field.
  2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
  3. Minimum of 18 months years of IT experience.
  4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  6. Proven analytical, troubleshooting and problem-solving skills.
  7. Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills.
  8. Adaptable and flexible in a fast-changing industry and work environment.
  9. Willing to work off-hours and weekends when required for projects or emergency support.

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