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Desktop Support Level 3 Jobs (NOW HIRING)

Raas Info Solutions Pvt Ltd

Desktop Support

Detroit, MI

$18.25 - $23.25/hr

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

ProKatchers

Desktop Support Technician

Clark, NJ

$21 - $26.75/hr

... for Level 1 team escalation and mentoring What We're Looking For: 3-5 years of desktop support experience (Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 Experience with ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

Raas Info Solutions Pvt Ltd

Desktop Support

Detroit, MI

$18.25 - $23.25/hr

... Level 3 support groups and project teams for service delivery enhancements, maintenance and ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

... We have 3 positions open with our client and all will be starting in Feb 2015. one phone screen ... Candidate should be highly motivated and able to work independently providing level 2 computer ...

Infojini Inc

Desktop Support

Saint Paul, MN

$20.50 - $26/hr

Required Skills: * 3 years of experience providing direct PC support to end users. * 3 years of experience imaging and configuring desktop, laptop and mobile devices. * 3 years of experience ...

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Desktop Support Level 3 information

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How much do desktop support level 3 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desktop support level 3 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced by a Desktop Support Level 3 technician, and how are they addressed?

Desktop Support Level 3 technicians often encounter complex technical issues that cannot be resolved by lower support tiers, such as advanced hardware failures, persistent software bugs, or network connectivity problems. They are expected to perform deep diagnostics, collaborate closely with system administrators and other IT specialists, and sometimes work directly with vendors to implement solutions. Effective communication and documentation are key, as Level 3 technicians may need to explain technical solutions to non-technical staff or escalate issues when necessary. Staying current with new technologies and troubleshooting methods is essential for addressing these challenges efficiently.

What are Desktop Support Level 3 technicians?

Desktop Support Level 3 technicians are advanced IT professionals who handle complex technical issues that cannot be resolved by lower-level support staff. They troubleshoot and resolve escalated software, hardware, and network problems, often involving in-depth diagnostics and system analysis. Level 3 technicians may also contribute to system upgrades, security configurations, and the creation of technical documentation. Their expertise ensures minimal downtime and optimal performance for end-users and business operations.

What is the difference between Desktop Support Level 3 vs Desktop Support Level 2?

AspectDesktop Support Level 3Desktop Support Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentAdvanced troubleshooting, complex issues, server and network supportBasic to intermediate troubleshooting, user support, hardware/software setup
ResponsibilitiesResolve complex technical problems, escalate issues, assist Level 1/2Handle common user issues, install hardware/software, basic troubleshooting

Desktop Support Level 3 professionals handle complex technical problems, often working with servers and networks, while Level 2 technicians focus on resolving standard user issues and hardware/software support. Level 3 roles require advanced certifications and experience, making them suitable for more technical environments.

What are the key skills and qualifications needed to thrive as a Desktop Support Level 3, and why are they important?

To thrive as a Desktop Support Level 3, you need advanced troubleshooting expertise in hardware, software, and networking, often supported by a relevant degree and certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Proficiency with remote management tools, ticketing systems like ServiceNow, and enterprise platforms such as Active Directory is typically required. Strong problem-solving abilities, effective communication, and a customer-focused attitude help you resolve complex issues and guide junior staff. These skills ensure efficient resolution of escalated IT problems, high user satisfaction, and reliable technology operations across the organization.
More about Desktop Support Level 3 jobs
What cities are hiring for Desktop Support Level 3 jobs? Cities with the most Desktop Support Level 3 job openings:
What job categories do people searching Desktop Support Level 3 jobs look for? The top searched job categories for Desktop Support Level 3 jobs are:
Desktop Support Level 3 jobs near you
Infographic showing various Desktop Support Level 3 job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 55% Full Time, 34% Part Time, 1% Temporary, and 8% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support

Raas Info Solutions Pvt Ltd

Detroit, MI

$18.25 - $23.25/hr

Full-time

Posted 3 days ago

Job description

Hi, Hope you are doing well. I have an immediate requirement. Please let me know if you are interested in this role, and share your updated resume.

Title : Desktop support Technician Location : Detroit Michigan (onsite) Mode: Contract Node:- Candidate should have own transportation and comfortable for Vaccination/ DT. Job Description As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Manage the reporting of SLAs, Adherence of SLA and contract • Manage shift and shift planning including on call roster • Manage Resource productivity • Enable the team with training and development • Ensure security compliance • Ensure sufficient inventory level is managed across locations • Ensure all service request and incidents are resolved before agreed service levels • Plan and execute any move request or project work • Lead the team by providing technical and process assistance to below activities • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks • Perform onsite updates, Configuration changes, or Software installations.

• Provide onsite technical assistance to end users by visiting their desk location • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as • Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

• Provide On-call support if required outside business hours on a rotational basis Desired Qualifications: • Experience with various desktop systems, operating systems, and diverse technical environments. • Excellent customer service orientation and verbal communication skills. • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

• Ability to install software for and troubleshoot a wide range of applications. • Analytical thinking and problem-solving ability. • CompTIA A+ certification or equivalent certification • Flexible for travelling to remote sites or cluster • Should be able to lift weight up to 30lbs at waist level Thanks, Ravi Kumar Raas Infotek Newark, DE 19702 Direct No: 302-286-9894 Email: Ravi.kumar@raasinfotek.com

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