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User Support Technician Jobs (NOW HIRING)

H2O Innovation Inc.

IT User Support Technician

Gulfport, MS · On-site

$21.25 - $29.25/hr

H 2 O Innovation seeks a User Support Technician based in Ramsey, MN to join our team! As a valued team member, you will engage in diverse IT support and improvement of software. We are seeking ...

Alorica

End User Support Technician

Tucson, AZ · On-site

$18.50 - $25.25/hr

End User Support Technician I Location: Tucson Employment Type: Full Time Reporting to: Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a ...

Alorica

End User Support Technician

Tucson, AZ

$18.50 - $25.25/hr

End User Support Technician I Location: Tucson Employment Type: Full Time Reporting to: Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a ...

Great Dane LLC

End User Support Technician

Jonesboro, AR · On-site

$18.50 - $25.25/hr

The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also ...

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User Support Technician information

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How much do user support technician jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for user support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a User Support Technician do?

A User Support Technician provides technical assistance and support to users experiencing computer, software, or hardware issues. They troubleshoot problems, answer queries, and guide users through steps to resolve technical difficulties, often remotely or in person. Their responsibilities also include installing and configuring software, maintaining system performance, and documenting solutions for future reference. User Support Technicians play a key role in ensuring that technology runs smoothly in organizations and that users can work efficiently.

What does a helpdesk technician do?

A helpdesk technician provides technical support to users by troubleshooting hardware, software, and network issues. They often use remote tools and ticketing systems to resolve problems efficiently and may assist with setup, maintenance, and user training. Strong communication skills and basic knowledge of operating systems and common software are essential for the role.

What jobs pay $2000 a day?

High-paying roles for a User Support Technician are uncommon, as most support positions pay hourly or salary wages below that level. Typically, jobs that pay $2000 a day are in specialized fields such as consulting, executive management, or highly skilled technical roles with significant experience, certifications, or freelance contracts. These roles often require advanced skills, certifications, or independent consulting arrangements rather than standard support technician positions.

What are the key skills and qualifications needed to thrive as a User Support Technician, and why are they important?

To thrive as a User Support Technician, you need strong problem-solving skills, technical knowledge of computer hardware and software, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and network troubleshooting utilities is typically required. Excellent communication, patience, and customer service abilities help you effectively assist users and resolve issues. These skills ensure prompt and accurate technical support, leading to minimized downtime and improved user satisfaction.

What are some common challenges faced by User Support Technicians, and how can they be effectively managed?

User Support Technicians often encounter challenges such as handling a high volume of support requests, managing frustrated users, and troubleshooting diverse technical issues across hardware and software platforms. Effective time management, clear communication, and strong problem-solving skills are essential to address these challenges. Collaborating with IT teams and utilizing ticketing systems can also help prioritize tasks and ensure prompt resolution of issues, fostering a positive support experience for users.

What is the highest paid technician?

The highest paid technicians are often specialized roles such as network or systems engineers, with salaries exceeding $80,000 annually. In fields like cybersecurity or cloud computing, technicians with advanced certifications and experience can earn higher salaries, sometimes over $100,000. Salary levels depend on industry, location, experience, and certifications held.

What is a user support technician?

A user support technician is a professional who assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide solutions, and often use tools like remote support software or ticketing systems to resolve user concerns efficiently.

What is the difference between User Support Technician vs Help Desk Technician?

AspectUser Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, client locations, corporate officesHelp desk, call centers, remote support
Industry UsageIT services, corporate, educationIT support, customer service, technical support
Common Search IntentTechnical support roles, troubleshooting, user assistanceHelp desk roles, remote support, ticket resolution

Both User Support Technicians and Help Desk Technicians provide technical assistance, often requiring similar certifications like CompTIA A+. User Support Technicians typically work directly with users in person or on-site, while Help Desk Technicians often handle remote support via phone or ticket systems. The roles overlap in troubleshooting and user assistance, but their work environments and daily tasks can differ based on employer needs.

More about User Support Technician jobs
What cities are hiring for User Support Technician jobs? Cities with the most User Support Technician job openings:
What states have the most User Support Technician jobs? States with the most job openings for User Support Technician jobs include:
What job categories do people searching User Support Technician jobs look for? The top searched job categories for User Support Technician jobs are:
User Support Technician jobs near you
Infographic showing various User Support Technician job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
End User Support Technician

End User Support Technician

Marmon Holdings, Inc.

Carol Stream, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
About The Job
Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.
The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.
Involved in troubleshooting of IT hardware and software in the site and supporting remote users. Manages day-to-day operations of O365 and shared business applications, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote users including monitoring the operating environments, responding to incidents, problems, and planning for growth. Participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation.
Essential Duties and Responsibilities
  • Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA.
  • Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved
  • Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed.
  • Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
  • Be able to work on a flexible and collaborative team (onsite/remote)
  • Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
  • Manage problems through resolution with clear communication and status updates for affected users and management.
  • Provide on-call support and weekend coverage based on business requirements
  • Perform other duties as assigned.

Required Qualifications, Skills/Competencies
  • Associate degree in Information Systems, related field, or equivalent experience.
  • Preferred Certifications: MCSA, Network+/CCNA, ITIL, Security+, Azure, or AWS

Knowledge & Experience
  • Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members.
  • Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed. Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory.
  • Server 2008-2019 file shares, permissions, and connectivity experience a plus
  • Experience with ITIL
  • Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind.
  • Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates
  • Desktop support to include automation with NinjaRmm/Intune or similar products (NinjaRmm a plus)
  • Scripting experience.
  • Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)

Who You Are
  • Actively seeks out and supports collaborative thinking and problem solving with others in the organization
  • Strong communication and conflict resolution skills
  • Able to exercise independent judgment and act on it
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent listening, interpersonal, written, and oral communication skills
  • Logical and efficient, with keen attention to detail
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

Benefits
We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment. Here are some of the highlights:
  • Medical, Dental, Vision, and Prescription Drug insurance plans
  • Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
  • Tax advantaged spending accounts for health and dependent care expenses
  • Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
  • Generous paid time off for personal use, holidays, and parental leave
  • Company-sponsored life insurance
  • 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
  • Financial and retirement advising

Salary Range: $55K - $65K
About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:
44,000.00 - 66,000.00
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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