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User Support Analyst Jobs (NOW HIRING)

BayNova

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... and strong analytical skills. • Exceptional customer service and follow-up skills. Company

Tier4 Group

Technical Support Analyst

New York, NY

$20/hr

ASAP - 02/11/2028 Rate: $20/hour W2 We are seeking a talented and customer-focused Technical Support Analyst to provide technical assistance and end-user support for computer systems, hardware ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$30/hr

Analyze and resolve complex user incidents and service requests * Install, deploy, and maintain hardware and software systems * Troubleshoot issues via in-person, phone, or chat support * Manage and ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... Detail-oriented technical and strong analytical skills. * Exceptional customer service and ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... Detail-oriented technical and strong analytical skills. * Exceptional customer service and ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of ... thoroughly analyze incidents and requests and participate in root cause analysis.-Recognize ...

Central Health

Supervisor, User Support

Austin, TX · On-site

The User Support Supervisor is responsible for providing leadership and coordination of the User ... thoroughly analyze incidents and requests and participate in root cause analysis. -Recognize ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of ... thoroughly analyze incidents and requests and participate in root cause analysis. -Recognize ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

June 30, 2026 Openings: 1 About the Role Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace ...

Central Health

Supervisor, User Support

Austin, TX

Overview The User Support Supervisor is responsible for providing leadership and coordination of ... thoroughly analyze incidents and requests and participate in root cause analysis.-Recognize ...

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Showing results 41-60

All JobsUser Support Analyst Jobs

USER Support Analyst information

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$47K

$74.8K

$110K

How much do user support analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
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What states have the most User Support Analyst jobs?

States with the most job openings for User Support Analyst jobs include:

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USER Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

Technical Support Analyst (Audio-Visual)

Sacrum Technologies LLC

Houston, TX • On-site

Other

Posted 23 days ago

Job description

Technical Support Analyst II (Audio-Visual)Introduction

We don’t just build products – we transform your world. At SACRUM, we believe that the strongest results come from the strongest teams. When talented people unite with purpose, innovation becomes inevitable. Join us. Let’s create, collaborate, and make extraordinary things happen – together.

Responsibilities

The Technical Support Analyst (Audio-Visual) will be responsible for day-to-day support, maintenance, troubleshooting, and evaluation of conference room audio-visual hardware and software. They will assist end users with meeting scheduling, setup, and reported issues. Additionally, they will work with senior audio-visual staff to monitor the health of various audio-visual platforms and digital signage solutions.

Requirements

Required Skills:

  • Adaptability
  • Analytical Skill
  • Attention To Detail
  • Audiovisual
  • Collaboration
  • Communication
  • Computer Hardware
  • Computer Networking
  • Digital Signage
  • End-user Training
  • Evaluation
  • FOCUS
  • Management
  • Microsoft
  • Office Administration
  • Organizational Skills
  • Polycom
  • Problem Solving
  • Recruiting
  • Remote Support
  • Reporting
  • Research
  • SAP BASIS
  • Scheduling
  • Sourcing
  • Technical Support
  • Training
  • Work Ethic

Preferred Skills:

  • Experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat, and Logitech products
  • Strong desire to learn and grow
  • Ability to manage multiple tasks and meet deadlines
  • Knowledge of networking basics

Detailed Responsibilities:

The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our office. Support includes assisting with end-user technical needs, camera tracking, meeting scheduling, remote troubleshooting, end-user training, and system health monitoring. The role also involves training in production systems and researching new products.

Application Process

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications. Applications will be reviewed on a rolling basis until the position is filled. Interviews will include one remote and one onsite interview prior to a hiring decision.

Disqualifiers

Candidates will not be considered for this position if they do not possess a minimum of one year of relevant experience in audio-visual technologies and at least one year of end-user support in a technical environment.

Apply