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User Support Analyst Jobs (NOW HIRING)

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Analyzing situations to find effective solutions quickly. * Efficiency: Managing call durations to ...

Uprite

Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to join our award-winning team.

Uprite

System Support Analyst (L1)

Houston, TX · On-site

Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to join our award-winning team.

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Provide front-line user support for Lummi Indian Business Council's application technologies ... Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Service ManagerAre you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to join our award-winning team.

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to join our award-winning team.

Phaxis - Technology

IT Support Analyst

El Segundo, CA · On-site

$32 - $35/hr

This includes leading the team in analyzing and resolving end-user hardware and software issues in ... The Sr. IT Support Analyst also serves as an IT ambassador, advocator, and technology consultant to ...

BayNova

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... and strong analytical skills. • Exceptional customer service and follow-up skills. Company

Dawar Consulting

IT Support Analyst

Austin, TX · On-site

IT Support Analyst Austin, United States | Posted on 09/10/2026 Our client, a world leader in ... Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues. * Support ...

New

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... Detail-oriented technical and strong analytical skills. * Exceptional customer service and ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of ... thoroughly analyze incidents and requests and participate in root cause analysis. -Recognize ...

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USER Support Analyst information

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$47K

$74.8K

$110K

How much do user support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

Is a user support analyst a good job?

A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.
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What states have the most User Support Analyst jobs?

States with the most job openings for User Support Analyst jobs include:

What are popular job titles related to User Support Analyst jobs?

For User Support Analyst jobs, the most frequently searched job titles are:

USER Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

Xentry User Support

Jacksonville, FL • On-site

JS Consulting
Custom Software Development Services • 1 - 10 employees
Learn more about JS Consultingexternal

Contractor

Re-posted 10 days ago

Job description

Job Title- Xentry User Support

Project Location – Jacksonville, FL 32218 (Onsite role) 

Duration- 6+ months contract

Visa- USC/ GC/ GCEAD/ H4EAD/ TN

  • The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues.
  • This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • The representative will manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.

 Required:

  • High School Diploma (GED) or equivalent work experience.
  • Preferred Automotive Retail, Automotive Technical or Network/IT experience.
  • Experience with customer support or handling inquiries in a professional environment.
  • Work Independently: Ability to work independently with limited support from management.
  • Communication Skills: Clear verbal and written communication to explain solutions effectively.
  • Computer Skills: Proficiency in basic Office applications.
  • Multitasking: Handling multiple systems or tasks simultaneously.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Efficiency: Managing call durations to handle inquiries promptly without sacrificing quality.
  • Prioritization: Addressing urgent customer issues effectively.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Adaptability: Ability to adapt based on varying customer needs or changing company protocols. 

 Responsibilities:

  • First point of contact for users seeking assistance with XENTRY software and hardware issues.
  • Providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
  • Receive, record, and rectify technical problems with XENTRY hardware and software.
  • Provide first level support to Client dealers, Independent Repair Facilities and Vans Fleet accounts regarding proprietary XENTRY hardware issues including but not limited to flashing, coding, and equipment.
  • Provide second level support to internal Client colleagues throughout Service Engineering and Field teams.
  • Provide feedback and solutions to customers within the prescribed guidelines.
  • Record all case work in XENTRY Support System application.
  • Identify, develop, and publish technical information as needed or requested to maximize dealer effectiveness in relation to Star Diagnosis topics.
  • Complete ad-hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.