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User Support Analyst Jobs (NOW HIRING)

Judge Group, Inc.

End User Support Analyst

Scottsdale, AZ · On-site

$20 - $20.50/hr

Our client is currently seeking a Helpdesk Analyst: FULLY ONSITE MONDAY - FRIDAY 1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for ...

TIAA

Technical User Support Analyst I

Charlotte, NC · On-site

$25.72 - $35.53/hr

The Senior IT User Support Specialist provides day-to-day technical support to employees for a range of hardware and software related systems. Working under direct supervision, this job responds to ...

nLeague

Application Support Analyst

Hartford, CT · On-site

End-user technical support responses and resolutions * Issue triage, documentation, and tracking in ... Perform root cause analysis and collaborate with developers on bug resolution * Support UAT test ...

AmNet Services, Inc.

Previous experience in application support Previous Network Inventory, Supply Chain, or Asset Management experience Strong oral and written communication skills Strong analytical, troubleshooting and ...

Elections

User Support Specialist

Raleigh, NC · On-site

The User Support Analyst is responsible for: * Technical assistance to employees using agency assigned computers, software, mobile devices, printers, and related technology. * This position diagnoses ...

New

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USER Support Analyst information

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$47K

$74.8K

$110K

How much do user support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

Is a user support analyst a good job?

A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.
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What states have the most User Support Analyst jobs?

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What are popular job titles related to User Support Analyst jobs?

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USER Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

User Support Analyst, Treasury, SaaS

Jacksonville, FL • Hybrid

Worldpay, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Worldpay, Inc.external

Full-time

Posted 11 days ago

Job description

Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FISyou'llhave the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Current and future sponsorship are not available for this position

Jacksonville, FL Hybrid (three days in-office, two days virtual)

About the team

Treasury and Risk Manager - Integrity Edition is an award-winning solution offering a simple and seamless path to a best-in-class digital treasury for better visibility into cash and risk

With over 750+ clients globally, we are part of a Global Support teamto supportour regionalteams.

What you will be doing

As Support Analyst, you willcontributeto the direction of user support services,identifyingopportunities for improvement, and implementing initiatives to enhance the overall user experience.

You will ensuretimelyresolution andmaintaincommunication withregional supportto provide updates and manage expectationsfor clients.

You will collaborate with productmanagement, productdevelopment, engineering, and other departments to communicate user feedback,identifysystem improvements, and contribute to ongoing product enhancement.

  • Working with Regional CS/CX/PS teams

  • Analyzeissuesfor faster resolution

  • Work with Development Teams on resolutions

  • Look for improvements for clients as well as the product

  • Client centricity focus

What you bring

  • Understanding of Corporate Treasury.

  • Attention to detail.

  • Sound analytical andproblem-solvingskills for complex issues

  • Ability to communicate technical and functional concepts concisely and effectively

Bonusif you have

  • Thorough knowledge of Integrity SaaS

  • SQL Analysis skills

  • Dynatrace knowledge

  • Technical understanding of SaaS environments

What we offer you

  • A competitive salary and benefits.

  • The chance to work on some of the most challenging, relevant issues in financial services & technology.

  • A work environment built on collaboration,flexibilityand respect.

  • Varied and challenging work to help you grow your technical skillset.


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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