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End User Support Analyst Jobs (NOW HIRING)

PTR Global

End User Support Analyst - II

Ashburn, VA · Remote

$28 - $30/hr

End User Support Analyst - II Location: Ashburn VA, MD, Dallas, NJ, any location if candidate is really good.REMOTE Duration: Contract Job ID: 177365 Job Overview: We are seeking a skilled and detail ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... analysts' territory according to the procedures defined by the Director, End User Support. This role also acts as a backup to other locations as needed to support business needs. Travel may be ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... analysts' territory according to the procedures defined by the Director, End User Support. This role also acts as a backup to other locations as needed to support business needs. Travel may be ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing ...

AccentCare, Inc.

End User Support

Dallas, TX · On-site

$25 - $28.50/hr

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Muckleshoot Indian Tribe

Be Seen First

Clinical End-User Support Analyst

Auburn, WA · On-site

$79K - $127K/yr

JOB SUMMARY The Clinical End-User Support Analyst (ESA) serves as the primary operational and workflow support resource for ambulatory clinic staff during and after the implementation of the Epic ...

MDMS Recruiting

End User Support

Manhattan, NY

Excellent oral and written communication skills, as well as strong analytical and good problem ... Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by ...

Excentium, Inc.

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

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End User Support Analyst information

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$14

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$56

How much do end user support analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an End User Support Analyst do?

An End User Support Analyst is responsible for assisting employees or customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level IT staff if needed. Their goal is to ensure that users can work efficiently by minimizing downtime and resolving technical problems quickly. They may also help with installing new software, setting up equipment, and providing training on technology use.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.
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What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
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End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
End User Support Analyst

End User Support Analyst

Global Channel Management, Inc.

Waltham, MA • On-site

$25/hr

Contractor

Posted 19 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.


End User Support Analyst requirements:

5+ years of experience in Customer/User Experience research

Fluency with UX/CX conventions and standards

Usability testing experience a must

Data visualization experience a plus.

Experience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studies



End User Support Analyst responsibilities:


Prepare user research approach for customer trials

Create research tools, for example, surveys and test scripts necessary to conduct research

Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.

Compile and document findings of the research and identify patterns and trends

Present research findings in a clear, concise and compelling manner

Logistics coordination for customer trials research.


Pays $25/hr

Additional Information

$25/HR

6 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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