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End User Support Analyst Jobs (NOW HIRING)

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Copeland

End User Support Analyst

Forney, TX

The End User Support Analyst will partner closely with Enterprise IT teams to ensure Copeland technology standards, security policies, and modern device management practices are implemented and ...

Copeland

End User Support Analyst

Forney, TX · On-site

The End User Support Analyst will partner closely with Enterprise IT teams to ensure Copeland technology standards, security policies, and modern device management practices are implemented and ...

F2Onsite

End User Support Analyst

Atlanta, GA · On-site

F2Onsite is seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. The role involves delivering desktop support, managing hardware deployments, and collaborating ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... analysts' territory according to the procedures defined by the Director, End User Support. This role also acts as a backup to other locations as needed to support business needs. Travel may be ...

Judge Group, Inc.

End User Support Analyst

Scottsdale, AZ · On-site

$20 - $20.50/hr

Our client is currently seeking a Helpdesk Analyst: FULLY ONSITE MONDAY - FRIDAY 1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for ...

Excentium, Inc.

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

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End User Support Analyst information

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How much do end user support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

End User Support Analysts typically do not earn $300,000 annually; such high salaries are usually associated with executive, specialized, or senior-level roles in technology, finance, or management. High-paying jobs often require advanced skills, certifications, extensive experience, or leadership responsibilities. Roles like senior IT managers, software architects, or investment bankers are more likely to reach this compensation level.

What does an End User Support Analyst do?

An End User Support Analyst is responsible for assisting employees or customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level IT staff if needed. Their goal is to ensure that users can work efficiently by minimizing downtime and resolving technical problems quickly. They may also help with installing new software, setting up equipment, and providing training on technology use.

What job makes $10,000 a month without a degree?

End User Support Analysts typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles in tech or sales, such as software sales or specialized IT consulting, can reach that level without a degree, but they often require strong skills, certifications, or extensive experience. Most jobs with such high earnings usually demand specialized knowledge or proven performance rather than formal education alone.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

What is an end user support analyst?

An end user support analyst is a professional who provides technical assistance and troubleshooting for computer hardware, software, and network issues faced by end users. They often work in help desks or IT support teams, using tools like ticketing systems and remote access software to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.

How much does a support analyst make in the US?

Support analysts typically earn a median annual salary of around $55,000 to $70,000 in the US, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, especially in tech-focused environments.
More about End User Support Analyst jobs
What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
What job categories do people searching End User Support Analyst jobs look for? The top searched job categories for End User Support Analyst jobs are:
End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, 3% Part Time, 5% Temporary, 60% Contract, and 3% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
End User Support Analyst

End User Support Analyst

Global Channel Management, Inc.

Waltham, MA • On-site

$25/hr

Contractor

Posted 11 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.


End User Support Analyst requirements:

5+ years of experience in Customer/User Experience research

Fluency with UX/CX conventions and standards

Usability testing experience a must

Data visualization experience a plus.

Experience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studies



End User Support Analyst responsibilities:


Prepare user research approach for customer trials

Create research tools, for example, surveys and test scripts necessary to conduct research

Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.

Compile and document findings of the research and identify patterns and trends

Present research findings in a clear, concise and compelling manner

Logistics coordination for customer trials research.


Pays $25/hr

Additional Information

$25/HR

6 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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