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End User Support Analyst Jobs (NOW HIRING)

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

F2Onsite

End User Support Analyst

Atlanta, GA · On-site

F2Onsite is seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. The role involves delivering desktop support, troubleshooting issues, and managing hardware ...

Gentex Corp.

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Gentex Corp

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email, diagnosing problems, and performing troubleshooting.

Judge Group, Inc.

End User Support Analyst

Scottsdale, AZ · On-site

$20 - $20.50/hr

Our client is currently seeking a Helpdesk Analyst: FULLY ONSITE MONDAY - FRIDAY 1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Judge Group, Inc.

End User Support Analyst - II

Irving, TX · On-site

$30 - $35/hr

End User Support Location: Irving, TX Responsibilities: * Provide front-line primary technical ... Perform root cause analysis, develop checklists for typical problems and recommend procedures and ...

Excentium, Inc.

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

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End User Support Analyst information

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How much do end user support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an end user support analyst do?

An end user support analyst provides technical assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, resolve technical inquiries, and often use tools like ticketing systems to document support requests, ensuring smooth operation of IT systems for end users.

What skills are needed for end user support?

End User Support Analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and proficiency with common tools like ticketing systems and remote support software. Technical knowledge of operating systems, networking, and basic troubleshooting is essential, along with patience and customer service skills to assist users effectively.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

Is helpdesk a good entry level IT job?

A helpdesk role, such as an End User Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, making it a practical starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.

What tech jobs pay 400,000 a year?

End User Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, IT directors, or cybersecurity executives. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation at this level may also include bonuses, stock options, or profit sharing in large organizations.
More about End User Support Analyst jobs
What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
What job categories do people searching End User Support Analyst jobs look for? The top searched job categories for End User Support Analyst jobs are:
End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
End User Support Analyst

End User Support Analyst

Global Channel Management, Inc.

Waltham, MA

$25/hr

Contractor

Re-posted 3 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.


End User Support Analyst requirements:

5+ years of experience in Customer/User Experience research

Fluency with UX/CX conventions and standards

Usability testing experience a must

Data visualization experience a plus.

Experience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studies



End User Support Analyst responsibilities:


Prepare user research approach for customer trials

Create research tools, for example, surveys and test scripts necessary to conduct research

Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.

Compile and document findings of the research and identify patterns and trends

Present research findings in a clear, concise and compelling manner

Logistics coordination for customer trials research.


Pays $25/hr

Additional Information

$25/HR

6 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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