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End User Support Analyst Jobs (NOW HIRING)

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring ... support and acting as an escalation point for complex end-user issues. * Familiarity with ...

IPolarity LLC

End User Support Technician

Whippany, NJ · On-site

$25/hr

End User Support Technician Onsite - Collierville, TN $25/hr W2 BGV Fully Cleared * The position is based in the office, with no travel requirements, and operates during 2nd shift Top Skills: 1. ...

State of Virginia

End User Support Specialist

Richmond, VA · On-site

$68K - $73K/yr

End User Support Specialist Apply now Job no: 5108573 Work type: Full-Time (Salaried) Location ... Experience analyzing, interpretating and applying of federal, state laws/regulations. Experience ...

Orgro

End User Support Specialist

Norfolk, VA

End User Support Specialist - Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

... analysis, identify recurring issues, and document solutions as knowledge base articles and end-user ... Hands-On End User Support (Desk-Side & Remote) • Install, configure, and troubleshoot desktops ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

Perform root cause analysis, identify recurring issues, and document solutions as knowledge base ... Hands-On End User Support (Desk-Side & Remote) * Install, configure, and troubleshoot desktops ...

Point32Health

End User Support Specialist

Canton, MA · On-site

Job Summary Provide technical and break/fix support for all End User hardware and software ... Requires strong analytical and problem-solving skills, decision-making ability and the ability to ...

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End User Support Analyst information

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How much do end user support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an End User Support Analyst do?

An End User Support Analyst provides technical assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, resolve technical requests, and often use support tools like ticketing systems to ensure smooth technology operations for end users. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are some common challenges faced by end user support analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

What are the key skills and qualifications needed to thrive as an end user support analyst?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.
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What states have the most End User Support Analyst jobs?

States with the most job openings for End User Support Analyst jobs include:

What job categories do people searching End User Support Analyst jobs look for?

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End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

End User Support Specialist

Hirekeyz Inc

Andrews, MD • On-site

Contractor

Re-posted 5 days ago

Job description

Role: End User Support Specialist

Location: Joint Base Andrews, MD (On-site)

Duration: Long Term Contract

Active Secret Security Clearance

Position Summary:

The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is responsible for providing technical support and troubleshooting assistance to users of the CMTARS system and associated OpenText platforms. The End User Support Specialist will serve as the primary point of contact for user-reported issues, assisting with incident triage, issue resolution, and system support. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.

Primary Responsibilities:

  • Serve as the primary point of contact for triaging and evaluating incoming incident reports related to the CMTARS system.
  • Respond to requests for troubleshooting assistance via phone, email, or Microsoft Teams within 48 hours of request receipt.
  • Provide technical support to users experiencing issues with OpenText-based applications and system functionality.
  • Troubleshoot and resolve application, system access, and user interface issues.
  • Escalate complex issues to appropriate technical teams including system administrators or software developers as necessary.
  • Track and report all incidents using the System Change Request and Issue Log Tracker (A005).
  • Maintain detailed documentation of user support activities, issue resolution steps, and system incidents.
  • Verify, monitor, and maintain the list of cleared users and associated system licenses (A006) to ensure appropriate access controls.
  • Assist users with system navigation, troubleshooting, and general operational guidance.
  • Coordinate with project teams to identify recurring issues and recommend improvements to system functionality and user experience.
  • Support testing activities and validation of system changes from an end-user perspective.
  • All other duties as assigned by management.

Skills and Qualifications:

  • Experience supporting OpenText enterprise content management platforms.
  • Strong troubleshooting and diagnostic skills related to enterprise applications and user environments.
  • Ability to triage incidents, prioritize support requests, and track issues to resolution.
  • Experience using incident tracking systems, ticketing systems, or issue tracking logs.
  • Strong customer service and communication skills when assisting users with technical issues.
  • Ability to clearly explain technical concepts to non-technical users.
  • Experience supporting applications within secure DoD or federal environments.
  • Strong organizational skills with the ability to maintain accurate incident logs and user records.
  • Ability to work collaboratively with system administrators, developers, and project management staff.

Required Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
  • Minimum five (5) years of experience supporting OpenText products and enterprise user support environments.
  • Experience providing technical troubleshooting and application support in a federal or DoD environment.
  • Experience managing and tracking system incidents using issue tracking tools or support logs.
  • Experience maintaining system user lists, permissions, and license tracking.

Required Certifications:

  • Security+ Certification (DoD 8570.01-M compliance).
  • OpenText Business Consultant Certification or demonstrated working knowledge of OpenText platforms.

Clearance Requirement:

  • Active Secret Security Clearance issued by the U.S. Department of Defense.
  • Clearance must be maintained throughout the duration of employment supporting the contract.