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End User Support Analyst Jobs (NOW HIRING)

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring ... support and acting as an escalation point for complex end-user issues. * Familiarity with ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

... analysis, identify recurring issues, and document solutions as knowledge base articles and end-user ... Hands-On End User Support (Desk-Side & Remote) • Install, configure, and troubleshoot desktops ...

DMI

End User Support Specialist

Crownsville, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

... analysis, identify recurring issues, and document solutions as knowledge base articles and end-user ... Hands-On End User Support (Desk-Side & Remote) • Install, configure, and troubleshoot desktops ...

DMI

End User Support Specialist

Crownsville, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

DMI

End User Support Specialist

Crownsville, MD · On-site

$31K/yr

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

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All JobsEnd User Support Analyst Jobs

End User Support Analyst information

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How much do end user support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an end user support analyst do?

An end user support analyst provides technical assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, resolve technical inquiries, and often use tools like ticketing systems to document support requests, ensuring smooth operation of IT systems for end users.

What skills are needed for end user support?

End User Support Analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and proficiency with common tools like ticketing systems and remote support software. Technical knowledge of operating systems, networking, and basic troubleshooting is essential, along with patience and customer service skills to assist users effectively.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

Is helpdesk a good entry level IT job?

A helpdesk role, such as an End User Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, making it a practical starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.

What tech jobs pay 400,000 a year?

End User Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, IT directors, or cybersecurity executives. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation at this level may also include bonuses, stock options, or profit sharing in large organizations.
More about End User Support Analyst jobs
What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
What job categories do people searching End User Support Analyst jobs look for? The top searched job categories for End User Support Analyst jobs are:
End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Jr. End User Support Analyst

Jr. End User Support Analyst

ZOLL Medical Corporation

Deerfield, WI • On-site

$25 - $33/hr

Full-time

Re-posted 5 days ago

Job description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
Essential Functions
  • Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
  • Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
  • Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
  • Maintaining technical ownership of support tickets, utilizing ZOLL's ITIL ticketing system for documentation and escalation.
  • Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
  • Participating in project teams and creating/updating team documentation and procedures.
  • Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
  • Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
  • Recommend process changes as needed to improve service levels
  • Create/maintain support documentation and procedures
  • Stay current with information technology systems and industry trends
  • Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
  • Some domestic and international travel may be required

Required/Preferred Education and Experience
  • High School Diploma required
  • 1+ years experience with Microsoft Operating Systems and Microsoft applications
  • Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
  • Commitment to a training and development plan that involves passing certification exams
  • ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities
  • Familiarity with end-user computing devices, applications, and security best practices.
  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Strong team collaboration skills to ensure effective Service Desk operations.
  • Proficient relationship, conflict management, and communication skills.
  • Advanced problem-solving abilities.
  • Capacity to handle multiple tasks simultaneously with a sense of urgency.
  • Proactive and punctual with efficient multitasking capabilities.
  • Solid planning and organizational skills.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$25.00 to $33.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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