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End User Support Analyst Jobs (NOW HIRING)

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

MDMS Recruiting

End User Support

Manhattan, NY · On-site

Excellent oral and written communication skills, as well as strong analytical and good problem ... Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by ...

Morris-Jenkins

End User Support

Charlotte, NC

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring ... support and acting as an escalation point for complex end-user issues. * Familiarity with ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Start Date: Right Away Keywords: #ITJobs #RTPNCJobs ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Start Date: Right Away Keywords: #ITJobs #RTPNCJobs ...

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End User Support Analyst information

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How much do end user support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

End User Support Analysts typically do not earn $300,000 annually; such high salaries are usually associated with executive, specialized, or senior-level roles in technology, finance, or management. High-paying jobs often require advanced skills, certifications, extensive experience, or leadership responsibilities. Roles like senior IT managers, software architects, or investment bankers are more likely to reach this compensation level.

What does an End User Support Analyst do?

An End User Support Analyst is responsible for assisting employees or customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level IT staff if needed. Their goal is to ensure that users can work efficiently by minimizing downtime and resolving technical problems quickly. They may also help with installing new software, setting up equipment, and providing training on technology use.

What job makes $10,000 a month without a degree?

End User Support Analysts typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles in tech or sales, such as software sales or specialized IT consulting, can reach that level without a degree, but they often require strong skills, certifications, or extensive experience. Most jobs with such high earnings usually demand specialized knowledge or proven performance rather than formal education alone.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

What is an end user support analyst?

An end user support analyst is a professional who provides technical assistance and troubleshooting for computer hardware, software, and network issues faced by end users. They often work in help desks or IT support teams, using tools like ticketing systems and remote access software to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.

How much does a support analyst make in the US?

Support analysts typically earn a median annual salary of around $55,000 to $70,000 in the US, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, especially in tech-focused environments.
More about End User Support Analyst jobs
What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
What job categories do people searching End User Support Analyst jobs look for? The top searched job categories for End User Support Analyst jobs are:
End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, 3% Part Time, 5% Temporary, 60% Contract, and 3% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
End user support

End user support

ICONMA

Wichita, KS

Contractor

Posted 18 days ago

Job description

Company Description

Our Unique Capabilities

We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.


Our Staff Members

Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.

Our Recruiting

Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers' is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.


Job Description

End User Support
Location: Wichita, KS
Duration: 3 months
Description:
This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.
Essential Duties and Responsibilities:
The primary responsibilities of this role are:
- Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
- Submitting the appropriate system access requests on behalf of the end user.
- Validation that requests are completed accurately.
- Follow up / monitoring to ensure requests meet expected service level agreement.
Experience:
- Basic computer skills.
- Customer Service.
Required:
- Strong organizational skills to manage priorities and meet deadlines.
- Detail oriented.
- Multi-tasking skills.
Preferred experience:
- Prior customer service / service desk experience.
- Microsoft Outlook.
Minimum Education Required: High School Diploma.

Additional Information

Minimum Education Required: High School Diploma.

ICONMA logo

About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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