ZipRecruiter

Log In

1

End User Support Analyst Jobs (NOW HIRING)

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

User Support Analyst ID 2026-2117 Department 92NY Technology [19] Position Type Permanent ... the end-user. * Proficient with Microsoft Office Suite or related software. * Provide backup ...

City of Toledo

End User Support Technician

Toledo, OH · On-site

$59K - $63K/yr

Description POSITION SUMMARY The End User Support Technician is responsible for providing a high level of customer and technical support to the organization. ESSENTIAL JOB FUNCTIONS Document and ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

User Support Analyst ID2026-2117 Department92NY Technology [19] Position TypePermanent - Full Time ... the end-user. * Proficient with Microsoft Office Suite or related software. * Provide backup ...

Sidley

User Support Analyst

San Diego, CA

$72K - $94K/yr

Hardware Support functions include, but are not limited to, end user support, desktop support ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing ... end-user technology across diverse program spaces. Job Responsibilities Include * Provides ...

Genesys

End User Support Specialist

Mexico, ME · On-site

End User Support Specialist Mexico(remote) Role Overview: Deliver reliable, always-on IT support ... Strong analytical and problem-solving skills, including the ability to assess automated outputs

AmNet Services, Inc.

Previous experience in application support Previous Network Inventory, Supply Chain, or Asset Management experience Strong oral and written communication skills Strong analytical, troubleshooting and ...

Krispy Kreme

End User Support Specialist

Charlotte, NC · On-site

Krispy Kreme's End User Support Specialist will contribute to the success of the organization by ... Issue resolution will be determined by utilizing a variety of problem-solving methods, analytical ...

next page

Showing results 1-20

People also search for

All JobsEnd User Support Analyst Jobs

End User Support Analyst information

See salary details

$14

$31

$56

How much do end user support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an End User Support Analyst do?

An End User Support Analyst is responsible for assisting employees or customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level IT staff if needed. Their goal is to ensure that users can work efficiently by minimizing downtime and resolving technical problems quickly. They may also help with installing new software, setting up equipment, and providing training on technology use.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.
More about End User Support Analyst jobs
What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
What job categories do people searching End User Support Analyst jobs look for? The top searched job categories for End User Support Analyst jobs are:
End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
User Support Analyst

User Support Analyst

92nd Street Y

Manhattan, NY • On-site

$75K - $80K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

User Support Analyst
ID 2026-2117
Department 92NY Technology [19]
Position Type Permanent - Full Time
Job Summary

The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering timely, highquality technical services that meet organizational standards. The analyst is adept at troubleshooting hardware, software, networking, and SaaS issues while providing clear, customerfocused support across phone, chat, email, and ticketing systems. The role maintains strong documentation practices, assists with installations and configurations, and contributes to the reliability and performance of enduser technology across diverse program spaces.

Job Responsibilities Include
    Provides technical support and guidance to resolve user's computer hardware and software problems.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Develop training materials and/or provide onsite training as requested.
  • Assists Network Administrator with accounts as needed
  • Troubleshoots copier issues.
  • Performs other related duties as assigned.
Experience, Education, & Skills Desired
  • Bachelors Degree.
  • Previous experience providing hands-on technical support to the following Operating Systems Windows 11 and Mac OSX (12 or higher) is required.
  • Strong analytical and problem-solving skills.
  • Proven ability in being able to trouble shoot browser, networking, email, or SaaS solutions.
  • Must have strong telephone support and in person customer service experience.
  • Must have a clear understanding of Quality-of-Service initiatives and Documentation for both the technician and the end-user.
  • Proficient with Microsoft Office Suite or related software.
  • Provide backup Tessitura and Box-Office Boca Ticketing Issues
  • Thorough understanding of technology is commonly used by clients and employees.
  • This position requires physical labor to move, add and make changes to equipment.
Work Environment & Requirements

Monday - Friday, 9:00am - 6:00pm with a one-hour unpaid meal break.

Application Instructions

Interested applicants should forward a resume and a cover letter with salary requirements.

Due to a high volume of applications that we receive, we are only able to contact those applicants whose experience most aligns with the position profile.

Compensation Range

$75,000 - $80,000

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Apply