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End User Support Analyst Jobs (NOW HIRING)

Sidley Austin LLP

User Support Analyst

New York, NY · On-site

$80K - $102K/yr

Hardware Support functions include, but are not limited to, end user support, desktop support ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

City of Lubbock

End User Support Technician

Lubbock, TX · On-site

$40K - $66K/yr

Analyze environment, determine requirement alternatives, and make recommendations resulting in a ... end-user work needs; Establish and maintain effective working relationships with end users.

State of Arkansas

USER SUPPORT ANALYST

Little Rock, AR · On-site

$54K - $89K/yr

Phillips Posting End Date: ((postingEndDate)) Anticipated Starting Salary: 54924 ((section)) The ... User Support Analyst Class Code: IUS01P Pay Grade: IST04 Salary Range: $54,924 - $89,613 Job ...

Stewart

End-User Support Technician

Murfreesboro, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Nashville, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

AmNet Services, Inc.

Previous experience in application support Previous Network Inventory, Supply Chain, or Asset Management experience Strong oral and written communication skills Strong analytical, troubleshooting and ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Mount Juliet, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Portland, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Krispy Kreme

End User Support Specialist

Charlotte, NC · On-site

Krispy Kreme's End User Support Specialist will contribute to the success of the organization by ... Issue resolution will be determined by utilizing a variety of problem-solving methods, analytical ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

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All JobsEnd User Support Analyst Jobs

End User Support Analyst information

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How much do end user support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for end user support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an end user support analyst do?

An end user support analyst provides technical assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, resolve technical inquiries, and often use tools like ticketing systems to document support requests, ensuring smooth operation of IT systems for end users.

What skills are needed for end user support?

End User Support Analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and proficiency with common tools like ticketing systems and remote support software. Technical knowledge of operating systems, networking, and basic troubleshooting is essential, along with patience and customer service skills to assist users effectively.

What are some common challenges faced by End User Support Analysts, and how can they be effectively managed?

End User Support Analysts often encounter challenges such as handling a high volume of support requests, addressing users with varying technical abilities, and troubleshooting unfamiliar or complex issues under time constraints. Effective management of these challenges involves strong communication skills, prioritizing tasks, and maintaining up-to-date technical knowledge. Collaborating closely with IT colleagues and utilizing a ticketing system can help streamline workflows and ensure timely resolution of user problems.

What is the difference between End User Support Analyst vs Help Desk Technician?

AspectEnd User Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT, enterprise environmentsHelp desk, technical support centers
ResponsibilitiesDiagnose and resolve end-user hardware/software issues, provide technical support, escalate complex problemsRespond to user inquiries, troubleshoot basic hardware/software issues, document tickets

End User Support Analysts typically handle more complex technical issues and work in corporate or enterprise settings, while Help Desk Technicians focus on initial user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the Analyst role often involves more advanced problem-solving and customer interaction.

Is helpdesk a good entry level IT job?

A helpdesk role, such as an End User Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, making it a practical starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an End User Support Analyst, and why are they important?

To thrive as an End User Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard operating systems is also essential. Excellent communication, patience, and problem-solving skills help analysts address user concerns effectively and foster positive user experiences. These skills ensure timely resolution of technical issues, minimize downtime, and maintain user productivity within an organization.

What tech jobs pay 400,000 a year?

End User Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, IT directors, or cybersecurity executives. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation at this level may also include bonuses, stock options, or profit sharing in large organizations.
More about End User Support Analyst jobs
What states have the most End User Support Analyst jobs? States with the most job openings for End User Support Analyst jobs include:
What job categories do people searching End User Support Analyst jobs look for? The top searched job categories for End User Support Analyst jobs are:
End User Support Analyst jobs near you
Infographic showing various End User Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

End User Support Technician

International SOS

San Antonio, TX • On-site

Other

Re-posted 3 days ago

Job description

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we're looking for talented individuals to join our team and make a difference.

We are looking for a highly motivated End User Support Technician to help administer, operate, and maintain our IT environment while providing high quality end-user support for Microsoft 365 and other applications. This person will be comfortable providing deskside support as well as using remote tools. The ideal candidate is a self-starter, motivated technologist who can interact as easily with end users and business leaders as other technical staff.

Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

   Support and resolve issues within office 365 and other software applications
   Support end-user hardware and software
   Administer Office 365 tenant
   User account administration
   Administer Exchange Online
   Salesforce deployment support
   Create documentation and knowledge base articles
   Monitor systems for alerts and other anomalies
   Other responsibilities as needed
Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
   Proficient with Active Directory Users and Computers
   Proficient with Office 365
   Familiarity with Azure AD an advantage
   Familiarity of Virtual Desktop deployments (Citrix) and support
   Basic knowledge of system and networking technologies
   Basic knowledge of Salesforce preferred
   Basic knowledge of rights management


Required Competencies (Critical behaviors necessary to successfully perform the job)
   Excellent written and verbal communication skills
   Willingness to work collaboratively with multiple parties
   Customer service-based mindset
   Self-starter


Required Work Experience (Brief description of the job-related experience needed to perform the job)
   7+ Years supporting End Users
   7+ Years supporting Office 365


Preferred Qualifications (Brief description of the educational background needed to perform the job)
   BS in a technical discipline or equivalent technical field experience

Additional Qualifications
   This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.


Required Languages (Brief description of the language skills needed to perform the job)
   English language skills (oral and written).
   Additional languages a plus


Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
   Rare domestic or foreign travel as needed
   Must be available for on-call rotation

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