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User Support Analyst Jobs (NOW HIRING)

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... Detail-oriented technical and strong analytical skills. * Exceptional customer service and ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

June 30, 2026 Openings: 1 About the Role Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace ...

CFS

Finance Systems Support Analyst

New York, NY · On-site

$55 - $65/hr

... user issues • Manage and track system tickets, bugs, and escalations • Support system ... Analyst: • Experience with Elite 3E or similar finance/practice management system • Strong ...

New

CFS

Finance Systems Support Analyst

New York, NY · On-site

$55 - $65/hr

... user issues • Manage and track system tickets, bugs, and escalations • Support system ... Analyst: • Experience with Elite 3E or similar finance/practice management system • Strong ...

New

InstantServe LLC

Application Support Analyst

CT · On-site

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and ... Recognition & Impact - Your contributions directly support business operations and user success ...

Judge Group, Inc.

Support Analyst 1

Tempe, AZ · On-site

$25 - $30/hr

Provide user training and guidance to improve adoption of IT systems Qualifications Required ... The IT Support Analyst I plays a key role in troubleshooting, collaboration, and continuous system ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after ... Provide Tier 2 end-user support across Windows, MacOS, laptops, PC hardware, Office 365, VMware VDI ...

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

SUMMARY The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This ...

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

SUMMARY The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This ...

BravoTech

Field Support Analyst

Indianapolis, IN · On-site

$65K - $70K/yr

Field Technical Support Analyst Location: Indianapolis, IN (Onsite) Employment Type: 3-Months ... user support while working closely with IT and operations teams. What You'll Do * Set up and ...

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User Support Analyst information

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$47K

$74.8K

$110K

How much do user support analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a User Support Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology, which require extensive experience, advanced skills, or certifications. Most roles in user support or IT support tend to have lower salary ranges, with top-tier salaries generally reserved for senior or managerial positions.

What are the key skills and qualifications needed to thrive as a User Support Analyst, and why are they important?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, making it a practical starting point for a career in IT.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing hardware, software, or network issues. They often use help desk tools, document solutions, and communicate effectively to resolve problems quickly, supporting overall IT operations and user productivity.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level IT roles due to specialized cybersecurity skills and certifications. Salaries vary based on experience, location, and employer, but the role is generally considered well-compensated within the cybersecurity field.

What are some common challenges faced by User Support Analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
More about User Support Analyst jobs
What states have the most User Support Analyst jobs? States with the most job openings for User Support Analyst jobs include:
What job categories do people searching User Support Analyst jobs look for? The top searched job categories for User Support Analyst jobs are:
What are popular job titles related to User Support Analyst jobs? For User Support Analyst jobs, the most frequently searched job titles are:
User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

Application Support Analyst

National Active and Retired Federal Employees Assn

Alexandria, VA • Hybrid

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

ABOUT THE ORGANIZATION

The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.

DESCRIPTION

The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE?s expert to support current and future AMS operations.

RESPONSIBILITIES

  • Responsible for data management, maintenance, and data integrity.
  • Serve as NARFE?s AMS subject matter expert, including proactively maintain and troubleshoot the system.
  • Develop an understanding of NARFE?s existing data as well as future data requirements to support business decisions.
  • Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
  • Responsible for communication and relationship management with outside vendors.
  • Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
  • Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
  • Provide end-user support and training, trend analysis and reporting.

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