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User Support Analyst Jobs (NOW HIRING)

Oregon Health & Science University

Tier 1 Service Desk Support and Analysis * Provide encryption support using approved enterprise ... Proficient/saavy computer user. * Experience with Microsoft Active Directory. * Understanding of ...

nLeague

Application Support Analyst

Hartford, CT · On-site

End-user technical support responses and resolutions * Issue triage, documentation, and tracking in ... Perform root cause analysis and collaborate with developers on bug resolution * Support UAT test ...

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users' productivity while providing the customers ...

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Analyzing situations to find effective solutions quickly. * Efficiency: Managing call durations to ...

AmNet Services, Inc.

Previous experience in application support Previous Network Inventory, Supply Chain, or Asset Management experience Strong oral and written communication skills Strong analytical, troubleshooting and ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

LMI

$57K - $97K/yr

Analyze support metrics and trends to identify areas for improvement and recommend proactive changes to enhance user support operations. * Develop training materials and user guides to support end ...

Logistics Management Institute

User Support Specialist

$57K - $97K/yr

Analyze support metrics and trends to identify areas for improvement and recommend proactive changes to enhance user support operations. * Develop training materials and user guides to support end ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... Detail-oriented technical and strong analytical skills. * Exceptional customer service and ...

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User Support Analyst information

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$47K

$74.8K

$110K

How much do user support analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a User Support Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology, which require extensive experience, advanced skills, or certifications. Most roles in user support or IT support tend to have lower salary ranges, with top-tier salaries generally reserved for senior or managerial positions.

What are the key skills and qualifications needed to thrive as a User Support Analyst, and why are they important?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, making it a practical starting point for a career in IT.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing hardware, software, or network issues. They often use help desk tools, document solutions, and communicate effectively to resolve problems quickly, supporting overall IT operations and user productivity.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level IT roles due to specialized cybersecurity skills and certifications. Salaries vary based on experience, location, and employer, but the role is generally considered well-compensated within the cybersecurity field.

What are some common challenges faced by User Support Analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
More about User Support Analyst jobs
What states have the most User Support Analyst jobs? States with the most job openings for User Support Analyst jobs include:
What job categories do people searching User Support Analyst jobs look for? The top searched job categories for User Support Analyst jobs are:
What are popular job titles related to User Support Analyst jobs? For User Support Analyst jobs, the most frequently searched job titles are:
User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.
Comp User Support Analyst 1

Comp User Support Analyst 1

Oregon Health & Science University

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Oregon Health & Science University rating

8.1

Company rating: 8.1 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

136th of 555 rated colleges and universities

Job description

Department Overview

We are Oregon Health & Science University's Information Technology Field Services team (FTS), a department that reports into the Information Technology Group's Digital Strategies and Technology Services division. We are a department that provides direct support and services for endpoint technology that our customers at OHSU and partnerships use to pursue their vision: a healthier Oregon, and beyond.

All our work supports OHSU's academic, business, healthcare, research, and affiliated partnership initiatives.

Function/Duties of Position

The CUSA1 is an entry level position that is expected to resolve most incoming support requests that deal with commonly known issues. These types of requests include issues related to device encryption, identity management and account access issues, Unified Communications (phone), and basic audio-visual support. Requests that cannot be resolved quickly can be escalated either through warm transfer to other analysts or through an Incident ticket.

Most requests for support will come via phone call to the Service Desk, but customers may also request support via chat or browser-based contact form.

In the effort to support a large, multi-mission organization with dynamic technology needs, CUSAs must be accurate, detailed communicators with both customers and colleagues. They must be able to multi-task, anticipate customer needs and thrive in a fast-paced environment.

Tier 1 Service Desk Support and Analysis

  • Provide encryption support using approved enterprise encryption tools.
  • Troubleshoot account lockout and password related issues.
  • Troubleshoot, triage and provide how-to support for Unified Communications and Cisco VoIP phone issues and questions.
  • Troubleshoot, triage and provide how-to support for account provisioning, identity management and account access/permission issues and questions.
  • Troubleshoot, triage and provide how-to support for audio-visual technology issues and questions in class- and conference rooms.
  • Troubleshoot other common known issues to resolution and escalate other issues when necessary.
  • Document all ticket information according to standard operating procedures.
  • Follow up with customers when necessary.
  • Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues.
  • Develop and maintain knowledge base for ITG support; work with other ITG groups to identify and verify information for knowledge base entry.

Administrative Work

  • Provide backup for ITG Service Request Office per standard operating procedures.
  • Other duties as assigned.
Required Qualifications

  • An Associate's degree in computer science or related field; OR

  • Two years of computer support experience; OR

  • An equivalent combination of training and/or experience.
Preferred Qualifications
  • Experience in hospital or medical setting. 
  • Experience in a high-volume call center environment. 
  • Proficient/saavy computer user. 
  • Experience with Microsoft Active Directory.
  • Understanding of encryption technologies, VoIP phones and A/V equipment.  
Additional Details

This position is part of the Field Technology Services Service Desk, which operates Monday through Friday, 6:00am - 6:00pm.

This position is 100% telework, with the CUSA1 working from their home or an OHSU hotel space.

Benefits 

  • Healthcare for full-time employees covered 100% and 88% for dependents.
  • $50K of term life insurance provided at no cost to the employee.
  • Two separate above market pension plans to choose from.
  • Vacation - up to 200 hours per year dependent on length of service.
  • Sick Leave - up to 96 hours per year.
  • 9 paid holidays per year.
  • Substantial Tri-Met and C-Tran discounts.
  • Employee Assistance Program.
  • Childcare service discounts.
  • Tuition reimbursement.
  • Employee discounts to local and national businesses.
Why apply to OHSU?We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.eduEmployment Type: FULL_TIME

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About Oregon Health & Science University

Sourced by ZipRecruiter

Oregon Health & Science University (OHSU) is a distinguished institution under the industry of higher education and healthcare, specifically in the field of medical science. Based in Portland, Oregon, US, it maintains a reputation for promoting research, teaching, patient care, and outreach. Established in 1887, OHSU has continually sought to redefine the parameters of healthcare delivery and biomedical discovery through its expansive catalog of programs and initiatives. A galvanizing mission drives OHSU: to improve the health and quality of life for all Oregonians through excellence, innovation, and leadership in health care, education, and research.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Portland, OR, US

Year founded

1887

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