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User Support Analyst Jobs (NOW HIRING)

CFS

End User Support Analyst

Westerville, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Powell, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Columbus, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Westerville, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

New Albany, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Columbus, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Westerville, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Lewis Center, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Black Lick, PA · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

New

CFS

End User Support Analyst

Lewis Center, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

New

Tarkett

Lead End User Support Analyst

Florence, AL

... analysts' territory according to the procedures defined by the Director, End User Support. This role also acts as a backup to other locations as needed to support business needs. Travel may be ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... analysts' territory according to the procedures defined by the Director, End User Support. This role also acts as a backup to other locations as needed to support business needs. Travel may be ...

Koniag, Inc.

Help Desk / User Support Analyst

Hampton, VA · On-site

$36.53 - $42.30/hr

The Help Desk / User Support Analyst provide Tier 1 technical support for AI and RPA platforms including AskSage, GenAI.mil, and other DoD-approved tools across Air Combat Command. Operate from a ...

kgs

Help Desk / User Support Analyst

Hampton, VA

$19.75 - $27/hr

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a Help Desk/User Support Analyst with a Secret clearance to support KITS and our government customer at Langley Air Force Base ...

kgs

Help Desk / User Support Analyst

Hampton, VA · On-site

$19.75 - $27/hr

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a Help Desk/User Support Analyst with a Secret clearance to support KITS and our government customer at Langley Air Force Base ...

nLeague

Application Support Analyst

Hartford, CT · On-site

End-user technical support responses and resolutions * Issue triage, documentation, and tracking in ... Perform root cause analysis and collaborate with developers on bug resolution * Support UAT test ...

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User Support Analyst information

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$47K

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How much do user support analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Support Analyst, and why are they important?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by User Support Analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

What does a User Support Analyst do?

A User Support Analyst assists end-users with technical issues related to computer systems, software, and hardware. They respond to inquiries, troubleshoot problems, and guide users through solutions, often via phone, email, or chat. Additionally, they may document issues, escalate complex problems to higher-level IT staff, and contribute to maintaining support knowledge bases. Their goal is to ensure users can efficiently use technology tools and minimize downtime.
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User Support Analyst jobs near you

End User Support Analyst

CFS

Westerville, OH • On-site

$25 - $30/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: End User Services Analyst II
Location: Westerville, OH
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $25 – $30/hr

Job Summary

We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware/software issues, handling service requests, and managing device lifecycle activities. This role requires strong troubleshooting skills, experience with enterprise device management tools, and the ability to communicate effectively with users at all levels.

Key Responsibilities

  • Diagnose and resolve end-user hardware and software issues.

  • Respond to and manage service tickets in a timely manner.

  • Install, configure, and upgrade hardware and software.

  • Fulfill and document work orders accurately and on schedule.

  • Manage PC replacements and perform emergency device exchanges.

  • Track and maintain end-user device inventory and spare equipment.

  • Handle repair part orders and maintain repair inventory.

Qualifications

  • Bachelor’s degree required.

  • Minimum 2+ years of experience in MS Windows Desktop deployment.

  • Minimum 2+ years of experience with LANDesk and/or SCCM.

  • Minimum 2+ years of experience in mobile device management.

  • Strong communication and customer service skills.

  • Detail-oriented with solid documentation and organizational skills.

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