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User Support Specialist Jobs in Raleigh, NC (NOW HIRING)

AA2IT

AV systems

Raleigh, NC · On-site

... user support for various AV equipment to ensure high-quality meeting experiences. Responsibilities : • Assist the senior collaboration specialist to provide seamless operation of all AV systems and ...

U.S. Navy

IT Support Specialist

Bailey, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Raleigh, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Raleigh, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Holly Springs, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Raleigh, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Pine Level, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Benson, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Clayton, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Rolesville, NC

... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... desk and user support, network and systems administration, incident response, and planned ...

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Showing results 21-40

All JobsUser Support Specialist JobsUser Support Specialist Jobs in Raleigh, NC

User Support Specialist information

See Raleigh, NC salary details

$24.8K

$75.3K

$150.7K

How much do user support specialist jobs pay per year?

As of Aug 29, 2026, the average yearly pay for user support specialist in Raleigh, NC is $75,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a user support specialist?

User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.

What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?

To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.

What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?

User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.

Is it hard to become a user support specialist?

Becoming a user support specialist typically requires good communication skills, problem-solving ability, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, entry-level positions often provide on-the-job training, making the role accessible to many candidates with the right interpersonal skills.

What are popular job titles related to User Support Specialist jobs in Raleigh, NC?

For User Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching User Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for User Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for User Support Specialist jobs?

Cities near Raleigh, NC with the most User Support Specialist job openings:

User Support Specialist jobs near you
Infographic showing various User Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $75,322 per year, or $36.2 per hour.

Client Support Specialist - Financial Services, North Hills, NC

Advyzon

Raleigh, NC • On-site

$55K - $70K/yr

Other

Medical, Dental, Vision

Re-posted 13 days ago

Job description

Job Title: Client Support Specialist
Department: Customer Success / Client Services
Location: North Hills, NC
Job Type: Full-Time About the Role
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
  • Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
  • Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
  • Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features.
  • Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
  • Maintain up-to-date records of client interactions using CRM and support ticketing systems.
  • Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
  • Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.

Qualifications
  • Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
  • Prior experience in client support, customer success, or technical support is a plus—preferably in a FinTech, SaaS, or financial services environment.
  • Strong understanding of financial products and support systems.
  • Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
  • Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
  • Familiarity with APIs, data security practices, and financial compliance is a plus.
  • Empathetic communicator with a client-first mindset and a passion for financial technology.

What We Offer
  • Competitive salary and performance bonuses
  • Health, dental, and vision insurance
  • Professional development and training programs
  • Opportunity to grow in a rapidly scaling FinTech company
Compensation Range:
$55,000-$70,000, all in
This is a hybrid position at our North Hills/Raleigh location.

Apply