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Software Support Specialist Jobs (NOW HIRING)

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Travelnet Solutions

Software Support Specialist

$26.21 - $29.81/hr

Join our growing team as a Software Support Specialist. At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.

Kinective

Software Support Specialist

Gilbert, AZ · On-site

$55K - $65K/yr

As a Software Support Specialist, you will be the frontline of the Kinective customer experience - the person our clients count on when something isn't working and resolution matters most. You will ...

TravelNet Solutions

Software Support Specialist

$26.21 - $29.81/hr

Join our growing team as a Software Support Specialist. At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.

Tuff Shed

Digital Software Support Specialist

Denver, CO · On-site

$23 - $28/hr

Based in our National Support Center in south Denver, (I-25 & Colorado Blvd) Tuff Shed is recruiting for a Digital Software Support Specialist, who is responsible for for providing technical support ...

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Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Jun 10, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by Software Support Specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What are Software Support Specialists?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What Does a Software Support Specialist Do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

More about Software Support Specialist jobs
What cities are hiring for Software Support Specialist jobs? Cities with the most Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
Who are the top companies hiring for Software Support Specialist jobs? The top employers for Software Support Specialist jobs are:
What states have the most Software Support Specialist jobs? States with the most job openings for Software Support Specialist jobs include:
What job categories do people searching Software Support Specialist jobs look for? The top searched job categories for Software Support Specialist jobs are:
What are popular job titles related to Software Support Specialist jobs? For Software Support Specialist jobs, the most frequently searched job titles are:
Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 2% Part Time, 1% Temporary, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.
Software Support Specialist

Software Support Specialist

Joint Commission

Oakbrook Terrace, IL • On-site

$71K - $90K/yr

Other

Posted 4 days ago

Job description

Overview
The Software Support Specialist reports to the IT Manager and plays a critical role in ensuring customer satisfaction related to the use of software applications. This position serves as a key liaison between the Tier 1 Technical support team and software product stakeholders, providing expert-level technical support when issues are escalated.
The Specialist works directly with customers and internal IT teams to diagnose, troubleshoot and resolve complex application issues. Responsibilities include in-depth technical knowledge, product and usage guidance, root cause analysis, escalation management, and timely customer communication. This role requires the ability to independently assess reported technical issues using diagnostic tools; determine likely cause and implement effective resolutions within defined service level agreements (SLAs).
This individual must understand system interdependence to minimize service disruption and customer impact. The role also partners with stakeholders to develop and refine standard operating procedures and evaluate new tools and solutions aligned with industry best practices.
Responsibilities
  • Maintains end-to-end ownership of the ticket through its lifecycle, including full participation in the Major Incident Management process.
  • Manages policies and procedures for Tier 1 triage, and stakeholder communication process.
  • Provides escalated technical triage and resolution support for all calls.
  • Troubleshoots complex customer issues using in-depth product and system knowledge.
  • Collaborates with the Tier 1 Specialist for effective ticket management.
  • Analyzes cases to identify recurring issues, trends and improvement opportunities.
  • Develops and maintains lessons-learned documentation and workaround logs.
  • Produces planned reports, management summaries and KPIs metrics.
  • Develops, maintains, and enhances centralized knowledgebase and technical documentation to support troubleshooting, the resolution of end-user issues, and guidance for Tier 1 support.
  • Performs timely diagnosis and ongoing issue management to meet or exceed defined SLAs, resolving incidents wherever possible.
  • Works closely with stakeholders and developers to drive incident resolution and long-term fixes.
  • Provides occasional after-hours or on-call support as needed.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.
Qualifications
  • Bachelor's degree in Information Services or equivalent is required.
  • Minimum 5 years of experience in application software or IT customer support.
  • Strong interpersonal skills with the ability to collaborate with cross-functional teams and interact with technical and non-technical stakeholders.
  • Demonstrated ownership of customer issues, advocating for resolution, and the ability to handle challenging customer conversations.
  • Highly motivated, energetic, self-starter, passion for technology and customer success.
  • Experienced managing and strengthening the relationship between technical support and the business teams.
  • Solid understanding software application environments, platforms, and end-user devices.
  • Hands-on experience supporting Microsoft Windows, SQL Databases, web-based applications, working knowledge of networking concepts and technologies.
  • Working knowledge of ITIL principles, particularly in Service Operation.
  • Experience moderating technical support forums and using chat-based support technologies; live agent chat experience is a plus.
  • Knowledge of customer relations management platforms such as SalesForce.
  • Exposure to Microsoft cloud technology and support is a plus.
  • Strong organizational and customer service skills required to support for web-based commercial software.

Equal Opportunity Field
We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
Min
USD $71,000.00/year
Max
USD $90,500.00/year

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