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Software Support Specialist Jobs (NOW HIRING)

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

AutoStore

Software Support Specialist

Denver, CO

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter.

New

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

Valsoft Corporation

Software Support Specialist

$65K - $75K/yr

The Opportunity We're looking for a Software Support Specialist to be a key point of contact for DemandBridge customers, helping them troubleshoot issues and get the most from our software. You'll ...

Suvoda

Software Support Specialist

Portland, OR · Remote

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Essential Functions and Responsibilities SUMMARY The Software Support Specialist is responsible for the administration, management and timely resolution for the affordable property management ...

Group CBS

Software Support Specialist

Indianapolis, IN · On-site

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities' field technicians and will serve as a liaison ...

Cascade Management

Software Support Specialist

Tigard, OR

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

SUMMARY The Software Support Specialist is responsible for the administration, management and timely resolution for the affordable property management software systems. Resolution includes, but is ...

Village Green

Software Support Specialist

Southfield, MI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits - Medical - Dental - Vision - Life Insurance - Paid Time Off (PTO) - 401(k) with a Company Match POSITION OVERVIEW The Software Support Specialist is responsible for delivering key support ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

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Showing results 21-40

All JobsSoftware Support Specialist Jobs

Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

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Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

Independent Financial Group LLC

San Diego, CA • On-site

$28 - $33/hr

Full-time

Medical, Life, Retirement

Re-posted 8 days ago

Job description

The Software Support Specialist provides support and training related to accessing and utilizing IFG's software systems to its financial advisors and their staff. The Software Support Specialist also collaborates with internal departments, including Operations, Compliance, and Supervision, to ensure advisors receive timely and effective support. This customer service-focused role requires strong verbal and written communication, problem-solving skills, attention to detail. Any technical knowledge required for the position will be provided through training upon hire. 

Independent Financial Group, LLC (IFG) is a privately held independent wealth management provider based in San Diego, California. Founded in 2003, IFG supports more than 600 independent financial professionals in over 400 offices nationwide with a comprehensive suite of business solutions. IFG has been widely recognized as a leading independent broker-dealer. In 2025, Financial Advisor magazine listed IFG as the 15th largest national independent broker-dealer and #2 for privately held broker-dealers based on gross revenue. Financial Planning ranked IFG 1st for women as a percentage of producing representatives in 2025 and 7th for financial advisor payout in 2024. InvestmentNews ranked the firm in the top 10 for payout and account assets in 2024. IFG is an eight-time honoree on the Inc. 5000 list of "Fastest-Growing Private Companies in the US," and the San Diego Business Journal ranked IFG #7 among the Largest Private Companies in San Diego in 2022 and 2023.

Job Duties:

  • Provide first-line support via email and phone for software-related issues, including access, navigation, and usage questions.
  • Create and update Freshservice tickets with clear documentation of the issue, resolution steps, and follow-up as needed.
  • Use Canned Responses, Scenarios, and the Knowledge Base effectively to ensure efficient and consistent communication.
  • Identify and escalate recurring issues, outages, or trends to more senior agents or management.
  • Support software onboarding tasks and user training under direction from senior staff.
  • Contribute to Knowledge Base articles and internal documentation to improve team efficiency and consistency.
  • Participate in regular team meetings and training sessions.
  • Take initiative to learn the company’s internal systems and advisor-facing tools, improving response quality over time.

Education and Experience 

  • Bachelor’s degree strongly preferred or equivalent work experience in a related discipline.
  • 1–2 years of customer service experience preferred.
  • Broker-dealer or financial services experience a plus.
  • Experience using support platforms such as Freshservice is helpful but not required.

Desired Skills

  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Detail-oriented with strong task follow-through.
  • Ability to self-manage and prioritize in a fast-paced, high-volume environment.
  • Comfort learning new technology tools and platforms.
  • Proactive mindset with a desire to grow into more complex support responsibilities.

Key Attributes

  • Maintain a positive, empathetic, and professional attitude toward advisors at all times.
  • Customer-focused and able to manage dynamic support requests.
  • Strong problem-solving skills with an emphasis on service.
  • Able to work independently as well as collaboratively within a team.
  • Engaged in continuous learning and process improvement.

Compensation

  • IFG offers a competitive benefits package, including a free on-site fitness center, company-paid medical insurance, company-paid life and long-term disability (LTD) coverage, 401(k) matching, and market-competitive compensation based on experience.

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