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Software Support Specialist Jobs (NOW HIRING)

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

Impact Networking

Software Support Specialist

Chicago, IL · On-site

$50K - $60K/yr

Client Centricity Job Overview The Software Support Specialist plays a key role on the Software Services Post Sales Team, supporting client implementations and ongoing software support. This person ...

TowneBank Mortgage

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

Impact Networking

Software Support Specialist

Chicago, IL · On-site

$50K - $60K/yr

Client Centricity Job Overview The Software Support Specialist plays a key role on the Software Services Post Sales Team, supporting client implementations and ongoing software support. This person ...

TowneBank Mortgage

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

Towne Bank

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

TowneBank

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

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All JobsSoftware Support Specialist Jobs

Software Support Specialist information

See salary details

$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Jul 5, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by Software Support Specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What are Software Support Specialists?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What Does a Software Support Specialist Do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

More about Software Support Specialist jobs
What cities are hiring for Software Support Specialist jobs? Cities with the most Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
Who are the top companies hiring for Software Support Specialist jobs? The top employers for Software Support Specialist jobs are:
What states have the most Software Support Specialist jobs? States with the most job openings for Software Support Specialist jobs include:
What job categories do people searching Software Support Specialist jobs look for? The top searched job categories for Software Support Specialist jobs are:
What are popular job titles related to Software Support Specialist jobs? For Software Support Specialist jobs, the most frequently searched job titles are:
Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.
Software Support Specialist

Software Support Specialist

PDCflow

Ogden, UT

Part-time

Posted 17 days ago

Job description

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:

  • Be responsible for answering incoming phone calls
  • Diagnose software problems
  • Fix/write code to resolve customer concerns
  • Answer operational questions
  • Train customers on software functions
  • Deliver professional customer service

What you need to be successful in this role:

  • Ability to read, write, understand, and debug code
  • Initiative and a positive can-do attitude
  • A passion for problem solving
  • Willingness to learn
  • Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

  • 1-2 years of technical support or customer service experience and working with software related problems
  • Knowledge of SQL, C#, and object oriented programming in general.
  • Must demonstrate the ability to learn other languages
  • Ability to diagnose and correct software-related issues
  • Experience working with LINUX/UNIX operating systems
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications
  • Learn to teach and train the software application to our customers
  • Record steps taken to resolve customer questions or issues

What you will love about us:

  • Competitive pay
  • Engaging & challenging work
  • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
  • Joining a company who highly values their employees and gives them a voice
  • Casual environment
  • Opportunities to grow with the company
  • Yearly personal fulfillment fund
  • Connective experiences: celebrations, engagement activities, wellness challenges, etc.

Apply