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Software Support Specialist Jobs (NOW HIRING)

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $39/hr

Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 Position Summary: Primarily assists customers over the phone to ...

Suvoda

Software Support Specialist

Portland, OR · On-site

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

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Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Aug 18, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

More about Software Support Specialist jobs

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For Software Support Specialist jobs, the most frequently searched job titles are:

Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

Cgm

Columbia, SC • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Create the future of e-health together with us by becoming a Software Support Specialist

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

  • Learns core task set for all features of assigned CGM software products and passes applicable exams.

  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.

  • Minimum of 1 year customer service experience.

  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply