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Software Support Specialist Jobs (NOW HIRING)

Square 9 Softworks

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Software Support Specialist (Entry Level)

New Haven, CT · Remote

$40K - $60K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document ...

Flywire

Software Support Specialist I

Boston, MA · Hybrid

We are seeking a Software Support Specialist I, based within EST is highly preferred. * Part of a team of three specialists who support 14,000+ active Invoiced accounts. * Reliably delivers prompt ...

Flywire

Software Support Specialist I

Boston, MA · On-site

We are seeking a Software Support Specialist I, based within EST is highly preferred. * Part of a team of three specialists who support 14,000+ active Invoiced accounts. * Reliably delivers prompt ...

Flywire

Software Support Specialist I

Boston, MA · Hybrid

We are seeking a Software Support Specialist I, based within EST is highly preferred. * Part of a team of three specialists who support 14,000+ active Invoiced accounts. * Reliably delivers prompt ...

Daifuku

Software Support Specialist I

Phoenix, AZ · On-site +1

$70K - $94K/yr

Position Summary The Software Support Specialist responds to and resolves customer requests through the Client Care Service Desk. PLEASE NOTE: THIS ROLE DOES NOT PROVIDE SPONSORSHIP (OPT, STEM, H1-B ...

Suvoda

Software Support Specialist

Conshohocken, PA · On-site

Customer Care Specialist Reports to: Manager of Customer Care Department: Services Support This is a remote-capable role with the set shift time of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. Suvoda is ...

Cgm

Software Support Specialist I

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

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Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Jun 14, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What does a software support specialist do?

A software support specialist assists users with technical issues related to software applications by troubleshooting problems, providing solutions, and guiding users through processes. They often use diagnostic tools, document issues, and communicate effectively with both technical and non-technical staff. This role typically requires knowledge of operating systems, software programs, and customer service skills.

What job makes $10,000 a month without a degree?

A Software Support Specialist typically does not earn $10,000 a month without specialized skills or experience. High-paying roles in tech often require technical knowledge, certifications, or extensive experience, and salaries vary based on location and company. Generally, achieving such income without a degree is uncommon in this role.

What is the average salary of IT support specialist in the US?

The average salary of an IT Support Specialist in the US is approximately $50,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced specialists with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

Are IT support specialists in demand?

IT support specialists are in high demand due to the increasing reliance on technology across industries. Employers seek professionals with skills in troubleshooting, hardware, software, and network issues, often requiring certifications like CompTIA A+ or Microsoft Certified. The role offers steady job growth as organizations prioritize maintaining and securing their IT infrastructure.

What are some typical challenges faced by Software Support Specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What are Software Support Specialists?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What Does a Software Support Specialist Do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

More about Software Support Specialist jobs
What cities are hiring for Software Support Specialist jobs? Cities with the most Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
Who are the top companies hiring for Software Support Specialist jobs? The top employers for Software Support Specialist jobs are:
What states have the most Software Support Specialist jobs? States with the most job openings for Software Support Specialist jobs include:
What job categories do people searching Software Support Specialist jobs look for? The top searched job categories for Software Support Specialist jobs are:
What are popular job titles related to Software Support Specialist jobs? For Software Support Specialist jobs, the most frequently searched job titles are:
Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 2% Part Time, 1% Temporary, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.
Software Support Specialist

Software Support Specialist

Hi-Tech Solutions

Keller, TX • On-site

Other

Posted 3 days ago

Job description

Company Description

Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by focusing on sound risk management principles. By acting as guarantor, we ensure that the obligations of the contracts we clear are fulfilled.

Job Description
  • Provide expertise in implementing and supporting various third party software packages in support of our clients systems. 
  • Work under general supervision; typically reports to a project leader or manager.
  •  Configure production, development and testing environments and ensure availability of these application services. 
  • Use high-level expertise with products to advise on design and assist with development of applications using these tools. 
  • Provide performance tuning of components and services as well as availability in disaster recovery. 
  • Implement and manage monitoring technologies for software, server, and network platforms. 
  •  Resolve configuration-related problems. 
  • Assist production support and development staff in debugging application defects.
  • Perform other duties as assigned. 
Qualifications

Solid understanding of:

o Systems administration and change management practices 

o J2EE application servers.

o Message-oriented middleware.

o Internet/Web based technologies.

o Web based security technologies

o LDAP Directory engineering and administration

o Enterprise Monitoring and reporting tools

o File transfer protocols including SFTP

o Encryption technologies (SSL/TLS, PKI Infrastructure management)

o Solid understanding of security controls as applied to software technologies. 

High school diploma or equivalent, Bachelor's degree in a related area preferred

3-5 years of related experience with 

o Minimum 4 years experience working in a distributed multi-platform environment.

o Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software

o Minimum 2 years experience supporting enterprise monitoring technologies.


Certificates:

Cisco CCNP, Microsoft MCSE, Unix/Linux certifications those related to mainframe, storage or DBMS a plus.


Additional Information

Andy Bundad

Technical Recruiter 

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Hi-Tech Solutions, Inc. | Information Technology Consulting

Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181

Direct Phone: 630-473-6463

www.htsconsulting.com

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