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Software Support Analyst Jobs Near Me

stateindustrial

Operations & Support Analyst

Hebron, OH · On-site

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ... software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support ...

Infoverity

IT Support Analyst

Dublin, OH · On-site

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team ... and software updates, and help verify device compliance • Write and maintain knowledge base ...

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.

HTC Global Services

Help Desk Analyst

Westerville, OH · On-site

$19.75 - $27/hr

Support server, networking, and cloud infrastructure environments. * Perform software and firmware ... Strong problem-solving and analytical skills. * Excellent communication and interpersonal skills.

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How much do software support analyst jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.
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Software Support Analyst jobs near you
A map of the United States highlighting the number of Software Support Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Software Support Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Operations & Support Analyst

stateindustrial

Hebron, OH • On-site

Other

Re-posted 24 days ago

Job description

POSITION SUMMARY:

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment. 

POSITION RESPONSIBILITIES:

  • Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs 
  • Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others) 
  • Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting 
  • IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees 
  • Ability to work multiple concurrent issues using a ticket management system 
  • Identify patterns of support requests which may be indicative of systemic issues 
  • Clearly communicate and document each support request with detail 
  • Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,) 
  • Follow department policies and procedures with accuracy 
  • Manage asset management system  
  • Manage and follow processes for system monitoring and alerting 
  • Demonstrated appropriate working knowledge of corporate systems  
  • Demonstrated successful task management experience  
  • Demonstrated ability to comprehend and solve complex business and technical issues 
  • Outstanding ability to learn new applications and technologies 
  • Ability to learn from technical experts 
  • Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required 
  • Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management 
  • Special projects, as assigned 

POSITION REQUIREMENTS:

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
  • 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
  • Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
  • Resolve issues prior to business hours including responding to issues outside of normal working hours
  • Excellent troubleshooting and communication skills
  • Ability to travel (minimal)

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