Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...
26 I3 Verticals Software Support Analyst Jobs Hiring Near You
Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...
Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...
Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...
Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION: Piney Flats, TN TRAVEL: 0% - 15% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide ...
Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION: Piney Flats, TN TRAVEL: 0% - 15% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide ...
Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION: Piney Flats, TN TRAVEL: 0% - 15% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide ...
Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION: Piney Flats, TN TRAVEL: 0% - 15% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide ...
Team Lead, Support
Temple, GA · On-site
Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...
Team Lead, Support
Temple, GA · On-site
Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Remote Louisiana TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our ...
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Remote Louisiana TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our ...
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Remote Louisiana TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our ...
Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Remote Louisiana TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our ...
Team Lead, Support
Temple, GA · On-site
Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...
Team Lead, Support
Temple, GA · On-site
Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...
$55 - $75/hr
i3 Verticals is looking for candidates to fill a Team Lead, Support role in our Temple, GA office ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...
$55 - $75/hr
i3 Verticals is looking for candidates to fill a Team Lead, Support role in our Temple, GA office ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...
Utilize i3 team members including pre-sale technical professionals, post-sale delivery ... Minimum of 3-5 years' experience with sales of SaaS software Preferred Qualifications * Bachelor ...
Utilize i3 team members including pre-sale technical professionals, post-sale delivery ... Minimum of 3-5 years' experience with sales of SaaS software Preferred Qualifications * Bachelor ...
Software Engineer
Nashville, TN · On-site +1
... Support Engineers. We are seeking a talented and motivated mid-level engineer who can help us ... Proven analytical, problem solving, and decision-making skills * Ability to navigate, understand ...
Software Engineer
Nashville, TN · On-site +1
... Support Engineers. We are seeking a talented and motivated mid-level engineer who can help us ... Proven analytical, problem solving, and decision-making skills * Ability to navigate, understand ...
Senior Software Engineer
Nashville, TN · On-site +1
$118K - $156K/yr
Monitor and support software to meet service-level agreements (SLAs) * Stay informed about relevant ... Strong analytical and problem-solving skills, able to navigate ambiguity, capable of diagnosing ...
Senior Software Engineer
Nashville, TN · On-site +1
$118K - $156K/yr
Monitor and support software to meet service-level agreements (SLAs) * Stay informed about relevant ... Strong analytical and problem-solving skills, able to navigate ambiguity, capable of diagnosing ...
Senior Software Engineer
Nashville, TN · Remote
$118K - $156K/yr
Monitor and support software to meet service-level agreements (SLAs) * Stay informed about relevant ... Strong analytical and problem-solving skills, able to navigate ambiguity, capable of diagnosing ...
Senior Software Engineer
Nashville, TN · Remote
$118K - $156K/yr
Monitor and support software to meet service-level agreements (SLAs) * Stay informed about relevant ... Strong analytical and problem-solving skills, able to navigate ambiguity, capable of diagnosing ...
Software Engineer
Nashville, TN · Remote
... Support Engineers. We are seeking a talented and motivated mid-level engineer who can help us ... Proven analytical, problem solving, and decision-making skills * Ability to navigate, understand ...
Software Engineer
Nashville, TN · Remote
... Support Engineers. We are seeking a talented and motivated mid-level engineer who can help us ... Proven analytical, problem solving, and decision-making skills * Ability to navigate, understand ...
Director, Operations - Transportation
Nashville, TN · On-site +1
Lead, mentor, and manage support analysts and other support personnel. * Establish and enforce ... Support software releases, production deployments, and post-implementation support activities as ...
Director, Operations - Transportation
Nashville, TN · On-site +1
Lead, mentor, and manage support analysts and other support personnel. * Establish and enforce ... Support software releases, production deployments, and post-implementation support activities as ...
Lead, mentor, and manage support analysts and other support personnel. * Establish and enforce ... Support software releases, production deployments, and post-implementation support activities as ...
Lead, mentor, and manage support analysts and other support personnel. * Establish and enforce ... Support software releases, production deployments, and post-implementation support activities as ...
Configure software solutions to meet the customer's business and operational requirements ... Provide implementation support throughout testing, go-live, and the post-deployment stabilization ...
Configure software solutions to meet the customer's business and operational requirements ... Provide implementation support throughout testing, go-live, and the post-deployment stabilization ...
Software Engineer
Nashville, TN · On-site
$85 - $110/hr
... Support Engineers. We are seeking a talented and motivated mid-level engineer who can help us ... Proven analytical, problem solving, and decision-making skills * Ability to navigate, understand ...
Software Engineer
Nashville, TN · On-site
$85 - $110/hr
... Support Engineers. We are seeking a talented and motivated mid-level engineer who can help us ... Proven analytical, problem solving, and decision-making skills * Ability to navigate, understand ...
Deliver install, and set up computer systems, including software installation and network cabling * Analyze diagnose, computer/equipment problems, and repair or replace * Keeping track of assigned ...
Deliver install, and set up computer systems, including software installation and network cabling * Analyze diagnose, computer/equipment problems, and repair or replace * Keeping track of assigned ...
Deliver install, and set up computer systems, including software installation and network cabling * Analyze diagnose, computer/equipment problems, and repair or replace * Keeping track of assigned ...
Deliver install, and set up computer systems, including software installation and network cabling * Analyze diagnose, computer/equipment problems, and repair or replace * Keeping track of assigned ...
i3 Verticals Jobs Information
Does i3 Verticals pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Is the health insurance from i3 Verticals affordable enough for their workers?
Only some people say the health insurance costs are okay.
60% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
60% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
How easy is it to get time off at i3 Verticals?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2026.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to take sick days at i3 Verticals?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at i3 Verticals feel treated with respect by their managers?
Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
67% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at i3 Verticals get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.
Is it stressful to work at i3 Verticals?
Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
67% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at i3 Verticals enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at i3 Verticals recommend working with their team?
Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people get enough training when they start at i3 Verticals?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people get support to advance at i3 Verticals?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people think i3 Verticals’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
Do workers feel well informed about how i3 Verticals is doing?
Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular categories at I3 Verticals?
i3 Verticals rating
7.6
Based on 6 frontline employees who took The Breakroom Quiz
157th of 247 rated software companies
Job description
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-Exempt
REPORTS TO: Team Lead
JOB LOCATION: Piney Flats, TN
TRAVEL: 5-10% travel required
SUMMARY OF POSITION:
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
What i3 Verticals employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About i3 Verticals
Sourced by ZipRecruiter
Industry
Embedded software
Company size
51 - 200 Employees
Headquarters location
Nashville, TN, US
Year founded
2012