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Software Support Analyst Jobs (NOW HIRING)

Sidley

User Support Analyst

New York, NY · On-site

$80K - $102K/yr

Software support functions include, but are not limited to, troubleshooting of applications that ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

JACAM

Desktop Support Analyst I

Gardendale, TX · On-site

$20.75 - $28/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

JACAM

Desktop Support Analyst I

Sterling, KS · On-site

$20.25 - $27.25/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

JACAM

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

Jacam

Desktop Support Analyst I

Gardendale, TX · On-site

$20.75 - $28/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

Jacam

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

Jacam

Desktop Support Analyst I

Sterling, KS · On-site

$20.25 - $27.25/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

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Software Support Analyst information

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How much do software support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.
Radiology Software Support Analyst

Radiology Software Support Analyst

University Radiology

East Brunswick, NJ

$21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

University Radiology rating

8.8

Company rating: 8.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Overview

Sign-on Bonus Now Being Offered to Eligible New Hires!

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 200 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. In operation for more than 60 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for hospitals, imaging centers and other medical facilities, and serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 2.1 million radiology procedures per year.

Responsibilities

Reporting to the PACS & Teleradiology Manager, the PACS Support Analyst I provides support to radiologists, hospitals and URG staff for applications, systems and access issues.

This position is for 2nd shift -  3:00pm - 11:00pm (40 hrs/wk including one weekend night)

*This position qualifies for shift differential pay

**This is a hybrid position which requires in-person training and scheduled shifts on-site. Applicants need to be within commuting distance to East Brunswick, NJ.

  • Identify, research and resolve technical problems, including but not limited to, the transferring of imaging data from multiple hospitals and all of URG sites to the PACS
  • Respond to telephone, email and online requests
  • Document, track and monitor the problem using multiple applicable systems and tools
  • May coordinate with other teams or departments to resolve issues
  • Enters exam orders in the RIS
  • Oversees the transfer of imaging data from hospitals and URG sites to PACS
  • Communicate with and coordinate care among URG, Hospitals and our Radiologists in a timely fashion 
Qualifications
  • Excellent computer skills
  • Outstanding communication and problem-solving skills
  • Ability to work independently
  • Maturity to deal with stressful URG situations occurring domestically and internationally
  • Reliability to cover shifts consistently
  • Experience with health-care systems is a plus
Benefits

University Radiology offers a comprehensive benefits program including medical, dental and life insurance, 401k/pension, and profit-sharing plans, generous paid time off policy and more.

Pay Range:

From $21/hr

Join our growing team!

University Radiology  is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Employment Type: FULL_TIME

What University Radiology employees say

Pay

Hours and flexibility

Workplace

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