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Software Support Analyst Jobs (NOW HIRING)

Sidley Austin LLP

User Support Analyst

New York, NY · On-site

$80K - $102K/yr

Software support functions include, but are not limited to, troubleshooting of applications that ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

Pella Regional Health Center

SUPPORT ANALYST

Pella, IA · On-site

The Support Analyst's role is to ensure proper computer operation so that end users can accomplish ... and software support. Must possess a valid Iowa driver's license and meet satisfactory motor ...

JACAM

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

JACAM

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

Jacam

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are ... Install and configure new hardware and software. * Maintain an organized and responsive JACAM ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Answer the next call or email - Receive and analyze client requests and provide a thorough ... Software Support Specialist Working Conditions * Schedule: Monday - Friday, 8am-5pm * On-call as ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Answer the next call or email - Receive and analyze client requests and provide a thorough ... Software Support Specialist Working Conditions * Schedule: Monday - Friday, 8am-5pm * On-call as ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM ... Excellent analytical, problem-solving, organizational, and time management skills. * Proficient ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Answer the next call or email - Receive and analyze client requests and provide a thorough ... Software Support Specialist Working Conditions * Schedule: Monday Friday, 8am-5pm * On-call as ...

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Software Support Analyst information

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How much do software support analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.
User Support Analyst

User Support Analyst

Sidley Austin LLP

New York, NY • On-site

$80K - $102K/yr

Full-time

Re-posted 18 days ago

Job description

Summary
The User Support Analyst is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The User Support Analyst will work independently and as part of a team.
Essential Duties and Responsibilities
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
  • Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
  • Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
  • Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
  • Assist with projects such hardware or software upgrades, office moves and special events.
  • Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
  • Document and maintain user request and incident records in IT Service Management System.
  • Perform other duties as required.

Education and/or Experience:
Required:
  • BA/BS degree or equivalent work experience
  • A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
    • Experience supporting Windows-based computers, including Microsoft Windows 10
    • Experience supporting VoIP Telephony solutions
    • Experience with enterprise imaging solutions for Windows-based computers
    • Experience supporting Smartphones, e.g., iPhone, Android
    • Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix

Preferred:
  • Law Firm or Professional Services experience
  • A+, ITIL and Microsoft Office Application certifications
  • Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM

Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

The target salary range for this role is:
$80,000 to $102,000 if located in New York
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.

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