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Application Support Analyst

Denver, CO · On-site

Job Title: Application Support Analyst Location: Denver, CO Type: Contract to Hire Length: Six ... Desired Skills: 1) ViewPoint software support. 2) Epicore software support. 3) Great Plains ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

FinFolio

FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? * We make wealth management simpler! * A SaaS solution that is ...

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How much do software support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.
Software Support Analyst II

Software Support Analyst II

i3 Verticals

Nashville, TN • Remote

Full-time

Posted 17 days ago

Job description

JOB TITLE: Software Support Analyst Tier II

DEPARTMENT: Public Admin & ERP

REPORTS TO: Team Lead

JOB LOCATION: Remote (U.S. based)

TRAVEL: 5-10% travel required

SUMMARY OF POSITION:

The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations.  The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

  • High school diploma or equivalent
  • Two (2) years related experience
  • Must have a proficient understanding of computer and technical concepts
  • Must have strong troubleshooting skills
  • Must have strong verbal and written communication skills
  • Ability to prioritize workload and manage multiple responsibilities effectively

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

  •  Associate’s degree or higher from a college or university is preferred

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