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Software Support Analyst Jobs (NOW HIRING)

Quantix

Application Support Analyst

Denver, CO · On-site

They are seeking an Application Support Analyst to assist with user setup, troubleshooting, and training on software applications. Responsibilities : • new user setup / configuration • password ...

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How much do software support analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.
Application Support Analyst

Application Support Analyst

Quantix

Denver, CO • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Quantix ProTech has been providing IT resources and solutions since 2002. They are seeking an Application Support Analyst to assist with user setup, troubleshooting, and training on software applications.
Responsibilities:
• new user setup / configuration
• password resets
• troubleshooting integration / syncing issues
• informal training of users on software applications
Qualifications:
Required:
• Application support experience.
• Excellent communication / customer services skills.
Preferred:
• ViewPoint software support.
• Epicore software support.
• Great Plains software support.
• Saleslogix software support.
• Doclink software support.
• Job stability.
Company:
Quantix is a transportation company that provides transportation, packaging, and supply chain management services. Founded in 1965, the company is headquartered in The Woodlands, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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