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Epic Help Desk Analyst Jobs in California (NOW HIRING)

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA Compensation: $19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Probe caller for in depth analysis of contributing factors and/or events that caused end result and ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Probe caller for in depth analysis of contributing factors and/or events that caused end result and ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Probe caller for in depth analysis of contributing factors and/or events that caused end result and ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to requests for IT assistance. As such, this position plays a critical role in creating an atmosphere within ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to requests for IT assistance. As such, this position plays a critical role in creating an atmosphere within ...

Chipton Ross

Help Desk Analyst I

Del Rey, CA · On-site

$26.68/hr

... Analyst 1 for a contract opportunity in Topeka, KS. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) * Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help ...

Trinchero Family Estates

Sr. Help Desk Analyst

Lodi, CA · On-site

$38.20 - $45/hr

The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of Trinchero Family Estates by supporting a broad portfolio of IT applications, deploying and maintaining ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical support to Bal Seal employees by troubleshooting hardware, software, and network issues. This role ...

James Perse Los Angeles

WE ARE CURRENTLY HIRING A HELP DESK ANALYST IN MARINA DEL REY, CA OBJECTIVE OF THE POSITION Through the role modeling of company behaviors, the help desk analyst is responsible for providing ...

3B Staffing LLC

Epic PB/HB Analyst

San Francisco, CA · Remote

Quick consulting need for an Epic Certified Resolute PB/HB Analyst with strong contract build ... Resolve help desk tickets and troubleshoot PB/HB-related issues, ensuring timely and effective ...

3B Staffing LLC

Epic PB/HB Analyst

San Francisco, CA · Remote

Quick consulting need for an Epic Certified Resolute PB/HB Analyst with strong contract build ... Resolve help desk tickets and troubleshoot PB/HB-related issues, ensuring timely and effective ...

Adecco

Help Desk Support Analyst

Dublin, CA · Hybrid

$33 - $38/hr

As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You ...

Druva

Deal Desk Analyst

Santa Clara, CA · On-site

$24 - $33/hr

About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure ... We are looking for an energized Deal Desk Analyst to help support our global field sales teams in ...

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in California?

For Epic Help Desk Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in California look for?

The top searched job categories for Epic Help Desk Analyst jobs in California are:

What cities in California are hiring for Epic Help Desk Analyst jobs?

Cities in California with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you

HIT - Epic Help Desk Technician

Spark Tek Inc

Rancho Cordova, CA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Spark Tek Inc is seeking an Epic Help Desk Technician for a 4 month contract. The role involves providing end-user support for Epic-specific issues, particularly using the AMBULATORY module, and managing technical support tickets for a hospital system merger.
Responsibilities:
• Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
• Performs highest tier of technical support.
• Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
• Serves as staff expert on technical troubleshooting for the most difficult customer problems.
• Provides guidance to customers on IT policy and procedures.
• Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
• Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
• Assist in the maintaining of knowledge articles utilized by the TOC
• Follow up with customers to ensure complete resolution of issues
• Redirect unresolved issues to the next level of support personnel
• Identify, evaluate, and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Train customers as necessary
• Manage Incidents and Service Request via IT Service Management Toolset working priorities.
• Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Qualifications:
Required:
• Experience with Epic Help Desk support, specifically with the AMBULATORY module.
• Ability to answer 'how to' questions and work on escalations within the modules.
• Experience in providing end-user support without building or configurations.
• Ability to gather, analyze, review, categorize, and oversee ticket assignments for technical support.
• Experience performing the highest tier of technical support.
• Ability to provide a bridge between customer needs and highly technical applications.
• Expertise in technical troubleshooting for complex customer problems.
• Ability to provide guidance to customers on IT policy and procedures.
• Experience identifying and addressing complex usability problems.
• Ability to research questions using available information resources.
• Experience assisting in maintaining knowledge articles.
• Ability to follow up with customers to ensure complete resolution of issues.
• Experience redirecting unresolved issues to the next level of support personnel.
• Ability to identify, evaluate, and escalate situations requiring urgent attention.
• Ability to stay current with system information, changes, and updates.
• Experience training customers as necessary.
• Ability to manage incidents and service requests via IT Service Management Toolset.
• Ability to work independently or in conjunction with other team members.
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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