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Epic Help Desk Analyst Jobs in California (NOW HIRING)

Deal Desk Analyst

Santa Clara, CA · On-site

$24 - $33/hr

About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure ... We are looking for an energized Deal Desk Analyst to help support our global field sales teams in ...

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support * Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures. * Able to ...

We are looking for a Help Desk/Desktop Support Analyst to join a collaborative team supporting clients across California. In this role, you will deliver level 2 technical assistance, resolve desktop ...

Help Desk

Folsom, CA · On-site

$27/hr

Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years Location - Sacramento, Hybrid Experience - 3 years Key Responsibilities - 1. Helpdesk support duties ...

First and foremost a Torrid IT Service Desk Analyst is accountable for producing an amazing ... Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and ...

Senior Service Desk Analyst

Del Mar, CA · On-site

$21.50 - $29.50/hr

Their client, a global law firm, is seeking a talented Senior Service Desk Analyst to provide ... help desk. • Provide meeting support - video conferences, webinars, and presentations. • ...

Deal Desk Analyst 3 Job Details * Deal Desk Analyst 3 (Contract) * Location: San Jose, CA (Hybrid ... The primary focus of this position will be to help structure profitable and compliant transactions ...

Service Desk Analyst I

Highland, CA · On-site

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... General IT Service Desk Experience is preferred. * Demonstrated ability to analyze and diagnose ...

Service Desk Analyst

Brisbane, CA · On-site

$24.75 - $33.75/hr

Job#: 3047784 Service Desk Analyst Location: Brisbane, California Role Overview This position is ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...

Deal Desk Analyst

San Jose, CA · On-site

$24 - $32.75/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...

Showing results 21-40

Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What job categories do people searching Epic Help Desk Analyst jobs in California look for?

The top searched job categories for Epic Help Desk Analyst jobs in California are:

What cities in California are hiring for Epic Help Desk Analyst jobs?

Cities in California with the most Epic Help Desk Analyst job openings:

Deal Desk Analyst

Druva

Santa Clara, CA • On-site

$24 - $33/hr

Full-time

Medical, Life, Retirement

Posted 10 days ago


Job description

**If you're interested in joining the Druva family in a future Deal Desk Analyst role in Santa Clara, please join our talent community. Submit your resume below, and a recruiter will review and reach out when we have an opportunity arise that matches your skillset & interests. This post is not in reference to a currently open position, but rather in anticipation of future business need.** 

About Druva

Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva's graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

What we would be looking for in the future when a Deal Desk Analyst position opens up:

Role Purpose & Impact:

We are looking for an energized Deal Desk Analyst to help support our global field sales teams in building pricing proposals and deal structures that provide the optimum balance between the right commercial terms for our customers and the best results for Druva. As a key member of the Deal Desk team, this position will interact with colleagues across Sales, Sales Ops, Finance, Pricing, Order Management, Revenue Ops, and Legal. This individual will help drive standardization and business process improvements that result in increased efficiency and sales velocity as Druva continues to scale and grow.

What You'll Do:

  • Partner with sales teams to structure complex deals, providing guidance that balances profitability with strategic goals and deal velocity.
  • Drive continuous improvement by streamlining approval workflows, fixing process gaps, and leveraging AI tools to automate routine tasks and unlock data-driven insights.
  • Translate deal data into actionable intelligence, preparing key reports on renewal metrics, partner incentives, and performance trends to influence leadership strategy.
  • Collaborate cross-functionally with Revenue Operations, Legal, Finance, and Product teams to maintain robust compliance and scalable approval processes.
  • Develop and maintain documentation to support internal and external processes, ensuring team efficiency and knowledge sharing.
  • Tackle ad-hoc analysis and strategic initiatives to support the scaling needs of the business.

What Makes You a Great Fit:

  • 2-3 years of experience in Deal Desk, Sales Ops, Finance, or Revenue Operations, preferably within the SaaS or enterprise software sector.
  • Bachelor's degree in Business, Finance, Economics, or a quantitative field.
  • Proficiency in Salesforce (SFDC) and advanced Excel modeling (pivot tables, complex formulas, and scenario analysis).
  • Deep understanding of SaaS business metrics (ACV, ARR, Churn, Net Retention, ARPU) and their impact on deal profitability.
  • Proven ability to influence cross-functional stakeholders (Legal, Sales, Finance, Product) and build productive working relationships.
  • Strong project management skills, with the ability to prioritize and execute multiple initiatives under tight deadlines.
  • A strategic mindset for process improvement and a track record of using AI tools to automate workflows and drive efficiency.

What Success Looks Like

Success in this role means acting as a high-velocity, strategic engine for sales while safeguarding profitability as Druva scales. You win by partnering with sales teams to architect creative, cross-functionally aligned deal structures that accelerate sales cycles without sacrificing margin. Beyond managing daily deal flow, you drive process transformation by leveraging Salesforce, advanced Excel modeling, and AI automation to eliminate workflow friction and deliver data-driven insights. Ultimately, you serve as a trusted bridge across Sales, Legal, Finance, and RevOps, maintaining flawless compliance while empowering the team to close larger SaaS deals faster.

Why You'll Love Working Here

Innovation is how we operate, not a side project. You'll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.  

If you're looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth-where you'll be trusted to lead and empowered to build-you'll thrive at Druva.

This post is not in reference to a currently open position. However, if this position were to open, it would align with the compensation information below.

What We Offer

The pay range for this position is expected to be between $112,000 and $157,333/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. 

Data Privacy Notice for Job Candidates:

For information on personal data processing, please see our Druva Privacy Policy

Druva is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at recruiting_us@druva.com

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