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Xbox Support Jobs in California (NOW HIRING)

Rockstar Games

Software Engineer (C#/.NET)

Carlsbad, CA · On-site

$101K - $134K/yr

Develop web services supporting game console clients, browser clients, and external server clients ... One or more titles shipped on console or PC; preferably on the Xbox and/or PlayStation consoles.

Roblox

Senior Software Engineer (C++)

San Mateo, CA

$139K - $183K/yr

... supported platforms. Our platform is used by over 150M people daily. You will work primarily in ... macOS, Windows, Xbox, Playstation and TV. We tackle the platform's most difficult technical ...

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Xbox Support information

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$12

$24

$41

How much do xbox support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for xbox support in California is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Xbox Support?

Success in an Xbox Support role requires strong troubleshooting abilities, knowledge of gaming consoles and software, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Xbox-specific diagnostic tools is highly beneficial. Excellent communication, patience, and a customer-focused attitude are crucial soft skills that distinguish top performers. These skills ensure quick problem resolution, positive user experiences, and ongoing satisfaction among Xbox customers.

What is an Xbox Support?

An Xbox Support job involves assisting customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games. Support representatives help users via phone, chat, or email, guiding them through solutions to enhance their gaming experience. They also provide information on policies, warranties, and subscription services like Xbox Game Pass. Strong communication and problem-solving skills are essential for this role.

What does an Xbox Support do?

A typical day in Xbox Support involves responding to customer inquiries via phone, email, or chat, assisting with troubleshooting technical issues, account management, and providing guidance on Xbox services and products. Team members collaborate closely with colleagues and escalate complex issues to specialized technical teams when needed. You may handle a variety of cases, ranging from connectivity and software questions to hardware diagnostics. The environment is fast-paced and customer-focused, offering continuous learning opportunities and exposure to new gaming technologies. Many employers provide support through a structured team, fostering a collaborative and supportive atmosphere.

What are popular job titles related to Xbox Support jobs in California? For Xbox Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Xbox Support jobs in California look for? The top searched job categories for Xbox Support jobs in California are:
What cities in California are hiring for Xbox Support jobs? Cities in California with the most Xbox Support job openings:
Xbox Support jobs near you
Infographic showing various Xbox Support job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,379 per year, or $24.7 per hour.

Senior Product Manager, Security - Central Technology

XBOX Media Solutions

Sherman Oaks, CA • On-site

$133K - $175K/yr

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Activision Publishing, Inc. is a leading worldwide developer and publisher of interactive entertainment. They are seeking a Senior Product Manager to define the strategic vision for anti-cheat systems in the Call of Duty franchise, ensuring fair play and player integrity by collaborating with engineering, data science, and operations teams to deliver effective security solutions.
Responsibilities:
• Define and drive product strategy for anti-cheat, abuse prevention, and game security systems
• Own the roadmap across detection, enforcement, and prevention capabilities
• Partner with engineering and data teams to build scalable detection systems (e.g., behavioral models, heuristics, signals pipelines)
• Collaborate with threat intelligence and operations teams to understand emerging threats and translate them into product requirements
• Design enforcement strategies that balance effectiveness, player experience, and false positive risk
• Use data, experimentation, and live operations feedback to continuously improve systems
• Lead prioritization across competing security investments, balancing proactive and reactive work
• Communicate product strategy, trade-offs, and outcomes to stakeholders across the organization
• Drive cross-functional alignment during high-severity incidents or abuse spikes
Qualifications:
Required:
• 5+ years of product management experience, including ownership of complex or technical products
• Experience working closely with engineering on backend systems, platforms, or data-driven products
• Experience in game security, anti-cheat systems, or online multiplayer ecosystems
• Experience with telemetry pipelines, real-time data systems, or large-scale event processing
• Experience working with metrics such as precision/recall, false positive rates, or similar system performance indicators
• Bachelor's degree in a relevant field or equivalent practical experience
• Background in fraud detection, trust & safety, or other adversarial domains
• Familiarity with reverse engineering, cheat development techniques, or exploit methodologies
• Working knowledge of SQL, data analysis tools, or scripting for investigation and validation
• Experience supporting live operations or incident response in high-velocity environments
• Strong product intuition in adversarial or high-risk environments (e.g., fraud, abuse, security, trust & safety, or gaming)
• Familiarity with experimentation and iteration in live service environments
• Track record of shipping impactful products or systems end-to-end
• Strong analytical skills with experience using data to inform product decisions
• Proven ability to operate in ambiguous, fast-moving environments
• Excellent communication skills, with the ability to influence across teams and levels
• Ability to reason about trade-offs between detection accuracy, latency, scalability, and user impact
• Comfort collaborating with technical stakeholders (engineering, data science, security)
Company:
As a gateway to entertainment, XBOX brings marketers closer to the world’s most engaged gaming audiences through media solutions across mobile, console, and PC. Founded in , the company is headquartered in New York City, NY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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