ZipRecruiter

Log In

1

Software Support Analyst Jobs in California (NOW HIRING)

Rehrig Pacific

User Support Analyst

Monterey Park, CA · Hybrid

Role Description The User Support Analyst provides responsive, business-focused technology support ... Ability to troubleshoot hardware, software, connectivity, access, printing, device, and user ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Work with software, hardware and services vendors to schedule and execute installations and/or ...

Esri

Support Analyst l-Infrastructure

Redlands, CA · On-site

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... computing, and software issue resolution.Your proactive and resourceful approach will drive ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Work with software, hardware and services vendors to schedule and execute installations and/or ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow. * Maintain application system supports documentation on a regular ...

PIH Health

Desktop Support Analyst - Associate

Whittier, CA · On-site

$26.13 - $44.62/hr

... software; also supports a variety of other requests. In addition, the role is expected to directly ... The Desktop support analyst utilizes the existing knowledge base documentation wherever possible ...

PIH Health

Desktop Support Analyst - Associate

Whittier, CA · On-site

$24.50 - $33/hr

... software; also supports a variety of other requests. In addition, the role is expected to directly ... The Desktop support analyst utilizes the existing knowledge base documentation wherever possible ...

GDH

Computer Client Support Analyst

Sacramento, CA · On-site

$18 - $20/hr

Role Summary The Computer Client Support Analyst provides essential Tier 1 technical assistance ... Troubleshoot hardware, software, network, and peripheral device issues. * Diagnose and resolve ...

previous page

Showing results 41-60

All JobsSoftware Support Analyst JobsSoftware Support Analyst Jobs in California

Software Support Analyst information

See California salary details

$16

$31

$73

How much do software support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for software support analyst in California is $31.71, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $40.10 per hour, depending on experience, location, and employer.

What is a software support analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a software support analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by software support analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.

What are popular job titles related to Software Support Analyst jobs in California?

For Software Support Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Software Support Analyst jobs in California look for?

The top searched job categories for Software Support Analyst jobs in California are:

What are popular job titles related to Software Support Analyst jobs in CA?

For Software Support Analyst jobs in CA, the most frequently searched job titles are:

Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,960 per year, or $31.7 per hour.

Technical Support Analyst

Pillsbury Winthrop Shaw Pittman LLP

Los Angeles, CA • On-site

Full-time

Re-posted 17 days ago

Job description

Los Angeles, California
Job Description
We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.
Primary Responsibilities:
  • Provide technical support for hardware, software, and networking issues.
  • Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
  • Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
  • Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
  • Maintain accurate documentation for systems, procedures, and troubleshooting guides.
  • Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
  • Participate in IT projects, rollouts, and upgrades.
  • Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
  • Ensure data security policies and compliance standards are upheld.

Qualifications:
  • Three to five years of experience in an IT support role, preferably within a law firm environment.
  • A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.
  • An understanding of printers, remote access tools, and mobile devices are required.
  • Experience with Mobile Device Management (MOM) is highly desired.
  • Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
  • Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
  • Ability to work independently, manage multiple priorities, and remain calm under pressure.

Physical Requirements:
  • Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time
  • Ability to lift up to 50 pounds individually or assist in the lifting or large parcels

Preferred Qualifications:
  • Working knowledge of legal applications, including document management systems.
  • Familiarity with data privacy and compliance regulations.
  • Experience supporting hybrid or remote work environments.
  • IT certifications or coursework.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

Apply